We ordered takeout tonight and were told 45 minutes. My husband waited on our food an additional 40 minutes and there was nothing done on your end to acknowledge the extended wait. Quite disappointing.
Rob Wendt
I always get the most delicious pizza from Sam's. In my opinion, they have the best pizza in town!
Atmosphere: 5
Food: 5
Service: 5
mjs1 Scott
Best stuffed pizza in town!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Garlic Bread
Victoria Rouse
Very poor customer service skills from you all especially the older delivery guy just plain
Atmosphere: 1
Food: 1
Service: 1
Antwanett Casperson
I will never go there again the lady was rude unpleasant and snotty to me that took my order gave me attitude the whole time I asked for a menu and got attitude because I didn't know what I wanted and was asking questions so I could determine what I wanted to order I asked do you have wings and how much?( Mind you I was talking to my husband on the phone and had forgot the price she said for wings and asked her to repeat the price again she snottily repeated how many for how much$ )Her reply:I suppose we could make wingsI asked do you have bread sticks?Her reply :snotty cutting me short no we don't !I said asked if they had cheese bread or garlic bread ?Her reply: she got annoyed again and saidWe have garlic bread cheese bread and garlic cheeseI asked how much comes in an order she said they come in 8 or 6 inches open-faced(Me knowing this terminology and what it meant I felt like I caught up to speed for understanding ) and proceeded with continuing to order garlic bread and cheese bread.I said ok can I get two 8"(8inch) piecesHer reply: ma'am they only come in so many inches like I was sure I understood her apparently not idk but I was just so done at that point I left and just called back to cancel the order not even minutes after leaving I was so fumed and disgusted I went to Jim's pizzeria and had told them what happened they were sympathetic to my bad experience and made me feel so much better they were so attentive to my needs and a warming welcome they always have great food for the right price I will always goto Jim's from here on out Sam's lost my business
Atmosphere: 1
Service: 1
Justin F
Bunch of Biden voters in the comment section. Complaining about “rude service” over the phone, but in the same breath talk how great the food is. Try to run a business losers. Review the food. Such a weak review board. Sams is great: Thank you
Colleen O'Connell
BEST PIZZA IN JANESVILLE. BEST PIZZA IN ALL OF ROCK COUNTY!!!
Great food. Unfortunately their sitdown portion is shut down right now.
Food: 5
Zach Gable
Great value for this pie.
Atmosphere: 5
lori wilcox
I see so many bad reviews on here, but I have literally never had a bad experience and I have been a customer for over 20 years. Either I must be one of the lucky ones or perhaps some people are stretching the truth. I order maybe every few months and the pizza is amazing! Never had a cranky driver or customer service and no one has complained about me using a debit card. I love Sams!
Atmosphere: 5
Food: 5
Service: 5
Brandie Stenulson
The phone etiquette is very inadequate. They all need a class in service and I'm not surprise if they lose business because of it. On a positive, I've had Sam's pizza since a kid and the stuffed pizza is one of our
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Stuffed Pizza
Brad Altman
Pizza was great, everytime! The hostess, not to friendly! "How dare you come in to order or pick up an order" and bother her. Too bad. Offsets the good food experience.
We ordered takeout tonight and were told 45 minutes. My husband waited on our food an additional 40 minutes and there was nothing done on your end to acknowledge the extended wait. Quite disappointing.
I always get the most delicious pizza from Sam's. In my opinion, they have the best pizza in town!
Atmosphere: 5
Food: 5
Service: 5
Best stuffed pizza in town!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Garlic Bread
Very poor customer service skills from you all especially the older delivery guy just plain
Atmosphere: 1
Food: 1
Service: 1
I will never go there again the lady was rude unpleasant and snotty to me that took my order gave me attitude the whole time I asked for a menu and got attitude because I didn't know what I wanted and was asking questions so I could determine what I wanted to order I asked do you have wings and how much?( Mind you I was talking to my husband on the phone and had forgot the price she said for wings and asked her to repeat the price again she snottily repeated how many for how much$ )Her reply:I suppose we could make wingsI asked do you have bread sticks?Her reply :snotty cutting me short no we don't !I said asked if they had cheese bread or garlic bread ?Her reply: she got annoyed again and saidWe have garlic bread cheese bread and garlic cheeseI asked how much comes in an order she said they come in 8 or 6 inches open-faced(Me knowing this terminology and what it meant I felt like I caught up to speed for understanding ) and proceeded with continuing to order garlic bread and cheese bread.I said ok can I get two 8"(8inch) piecesHer reply: ma'am they only come in so many inches like I was sure I understood her apparently not idk but I was just so done at that point I left and just called back to cancel the order not even minutes after leaving I was so fumed and disgusted I went to Jim's pizzeria and had told them what happened they were sympathetic to my bad experience and made me feel so much better they were so attentive to my needs and a warming welcome they always have great food for the right price I will always goto Jim's from here on out Sam's lost my business
Atmosphere: 1
Service: 1
Bunch of Biden voters in the comment section. Complaining about “rude service” over the phone, but in the same breath talk how great the food is. Try to run a business losers. Review the food. Such a weak review board. Sams is great: Thank you
BEST PIZZA IN JANESVILLE. BEST PIZZA IN ALL OF ROCK COUNTY!!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Stuffed Pizza, Sausage
Best pizza in Janesville.
Atmosphere: 5
Food: 5
Service: 5
Very friendly! Best pizza in
Atmosphere: 5
Food: 5
Service: 5
Don't believe the menu. They don't have pasta, sandwiches, salads, dinners or anything besides pizza. And that has been going downhill lately.
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
Great food. Unfortunately their sitdown portion is shut down right now.
Food: 5
Great value for this pie.
Atmosphere: 5
I see so many bad reviews on here, but I have literally never had a bad experience and I have been a customer for over 20 years. Either I must be one of the lucky ones or perhaps some people are stretching the truth. I order maybe every few months and the pizza is amazing! Never had a cranky driver or customer service and no one has complained about me using a debit card. I love Sams!
Atmosphere: 5
Food: 5
Service: 5
The phone etiquette is very inadequate. They all need a class in service and I'm not surprise if they lose business because of it. On a positive, I've had Sam's pizza since a kid and the stuffed pizza is one of our
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Stuffed Pizza
Pizza was great, everytime! The hostess, not to friendly! "How dare you come in to order or pick up an order" and bother her. Too bad. Offsets the good food experience.
Atmosphere: 1
Food: 5
Service: 1