Cold Stone Creamery

859 W Main St, Lake Geneva
(262) 249-4900

Recent Reviews

Rene V

Delicious ice cream and good customer service.

Emily

Yummy stop for ice cream!

Atmosphere: 5

Food: 5

Service: 5

Ali Kefeli

Fantastic ice cream in this branch.

Kelly M.

I've been twice now to get their chocolate dairy, free ice cream, which is just incredible. I typically order it the way it's pictured with the peanut butter. It's so satisfying and amazing. I highly recommend this if you're trying to stay away from dairy.

parker grace

The workers are an absolute delight! My girlfriend and I go in regularly and we have always had great service!

Dijana Ib (Dib)

It’s Saturday night and there are at least 20+ people in line. The two workers and only two workers that are working tonight are working their hearts out. They deserve a raise!!!

Mahdi Samhan

I came in at 9:00 pm they had wet signs all over the store on the website it says that you guys close at 10:00 pm so I think it’s to early to be moping the floors anyways I walk in with my family we asked for a high chair the guy on the register lied and said we don’t have any I look by the door and I see one so I tell him there is one right there with attitude he says I didn’t know anyways I took a seat and told him where waiting on more of my friend to come in so a girl comes from the back she is tall and scary poping her eyes out looking at us she like could I help you guys with anything with a bad attitude I told her I already told the guy on the register where waiting on more people so she rolls her eyes and starts walking around so when my friends came in I get up to order she comes up close poping her eyes in a scary way doesn’t ask what would you like or anything I ask her what’s a popular ice cream here she rolls her eyes and gives a deep breath and ignores me so I just order anything so when I sat down and was eating the ice cream I hear her clearly telling the people she works with I can’t wait to they get the f out of here I wanna go home so I just ignore her but when we left she didn’t even say have a good day or thank you guys nothing still popping her eyes in a werid way looking at us wrong I will contact cold stone for this and if who ever is in charge doesn’t do anything I will make shure she gets fired a girl like her should be in a business or run it this is very bad never in my life I seen something like this

Customer Review

Excellent Cold Stone. There was confusion on my order. One of the workers (wearing an LA hat) did a great job. I highly recommend this location.

Ben Johnson

The Ice Cream was great as always. I would have to say the environment was ok. Dirty. 2 of the tables had stuff on them. Not clean. Floors don’t look like they have been swept in a while. Spider webs on the ceiling. The kind lady at the counter was extremely polite and very happy to help, not sure of the dress code…. No name tag. Otherwise I’d be happy to mention her. The tops of trash cans are slopped up with ice cream. I will be back. Hopefully it will be cleaner!

michael bunda

Snickdoodle ice cream is so amazing. Staff very friendly

Andrew G.

When we arrived there was no one at the counter for about 3 minutes. After which three workers sulked out from back. They were prompt at making our ice cream and nice enough so the overall experience was positive.

nie chenghui

The worker was not nice to our kids.

Adam Sehnke

Great service, amazing ice cream!

Maria Matheus

This was our first time here tonight and the girls were not very nice or professional. They kept laughing to each other and we had to ask If we could order when we were the only ones in there. Then I asked them to remake my shake and they gave me attitude and kept staring at each other like they were talking in silence to each other kinda thing...it was a just very uncomfortable feeling. We won't be back which I'm sure they will be happy about.

Emily VandenHeuvel

Super friendly staff and online order was ready for pickup before the pickup time assigned! Ice cream was fantastic also.

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