We are paying $232 per night each for 2 rooms and no housekeeping service! Apparently we have to stay three days for that luxury which was never mentioned. We were told "sorry we didn't tell you." Are we in a Best Western? What a let down for the Marriott brand! We spoke to reception twice, the shift manager as well as the actual housekeeping person. All promised our room would be done. Nope. Stay here if you don't want your towels changed, your garbage emptied or your bed made for 3 days. There must be a better option! It feels like the manager is powerless. We went down and spoke to her in person. She was nice but unwilling or unable to offer us anything for this. We get better service at cheaper hotels. Consider staying somewhere else where you might actually get service...
Charity Priest
Very basic, bland breakfast. For a nice hotel, it'd be nice to see sausage, bacon available, possibly smoked salmon, more protein needed for sure.
Atmosphere: 1
Food: 1
Service: 4
Bob Henry
Clean, Competent and Helpful staff.... Excellent Food and Faire.... Quality Beverage list and serving atmosphere. Best views in Madison !
Simbet
We stayed two nights at the AC Hotel in July. We stayed here because of its proximity to the Art Fair on the Square going on that weekend and nudged by the fact that one of us is a Marriott member. This is a typical Marriott property in that there wasn’t anything outrageously bad or outrageously terrific about it; it was absolutely fine for our needs. It’s a nice, newer hotel, and our 6th floor king room was very quiet. Our room was comfy, and the bed was especially comfy. We had to clip the curtains together with skirt hangers for total darkness but it wasn’t nearly as bad as in some hotels. The shower had great temperature controls and great water pressure. The room had faux wood vinyl flooring throughout, which is trendy but felt a bit cheap. We did have a little view of the lake from our room, which was nice. The bar upstairs is very popular and has great views of the Capitol, so if you want a good seat, get there before prime time! The fitness center had lower-end Matrix cardio equipment, but it is a pretty well-stocked gym. You have a great of the Capitol here as well while you are sweating up a storm, so that is really nice! They have chilled towels and a water bottle filler (nice) but no disinfectant wipes (not nice). While we were working out, one of the cleaners just grabbed the towels and emptied the trash, so we’re not sure how clean the fitness center is kept up on a daily basis. On a related note, maid service is only if you are staying more than two days, a US hotel hangover from the pandemic years that we devoutly wish would go away. When we did ask for more water, more towels, etc things did get handled quickly, but it’s super annoying to have to ask for everything, just as it’s super annoying to make your own bed in a room you paid for. Valet is $34 a day – pricey but we thought worth it, as downtown was completely packed with people that weekend, and the parking is right under the hotel; by scanning a QR code and texting for your car from your room, by the time you get down in the (ponderously slow at times) elevator, your car is waiting for you. We would suggest skipping the $15 breakfast – we made a pass-through to check it out and, after noticing the out-of-order espresso machine and the sad assortment of things that in a lot of hotels would be part of the “breakfast included” amenity, went to a nearby restaurant. All in all, this AC Hotel isn’t bad, and if we needed to stay downtown for a reason it’s a good choice.
Jin B.
AC affiliated with Marriot, boutique hotel like with many tasteful amenities Good location near water and state street Housekeeping service are every other day which is zero waste Roof top bar very nice with views
funfamily5
With a student at UW we are fairly frequent guests here and each time the experience has been great. Sean at the front desk is a marvel! We even hosted a small wedding reception here during Covid in the space adjacent to the upstairs restaurant and the staff made it so special despite the challenging times. Always clean and well maintained, great European breakfast buffet, terrific outdoor upper terrrace and solid wine bar/restaurant. All this just steps from the Capitol so put this on your list when visiting Madison.
Doc21144
Highly recommend. Excellent shower/bathroom. Complimentary bottles of water. Mini fridge for leftovers from any of the many nearby restaurants. Exemplary service. Valet parking. And...lots of room to open your suitcases! (I hate rooms with only one luggage rack, when surely most guests [especially couples or unrelated friends] will have at least 2 suitcases.) Here you could have 4 suitcases open if necessary. Nice view of the capitol. Would stay here again.
JoanieD_13
Great hotel excellent location. Room was comfortable and well equipped. Great views. Loved the bar, excellent drinks and service. Evan the valet was super nice and helpful with local suggestions. Would for sure stay again.
James Gillowei
Laura Robert is such an amazing Fx trader. She was able to guide us through every step of the process despite the fact we were new to the trading market. She is very experienced, she made us a profit of $18,700. with an investment of $2,000 within a week, she made getting our withdrawal a easy one as she guide us through it process, She has great communication and was available any time we needed her. I would highly recommend her if you are interested in earning from forex/stock and crypto trading! DM her via Email; [email protected] Whatsap: +1 (318) 306-5421
Amanda W.
I had a wonderful two night stay here at AC Hotel in Madison WI. The hotel was clean. However I did not get cleaning service as it was only a short stay. My room also faced directly at the capital building, which was very nice and quiet. I also tried the breakfast and for $15 it is a small buffet style continental breakfast with an hot eggs options. They also offered freshly baked croissants, which were delicious! Overall I thought the staff was nice, attentive and all around a great experience for me.
THERE WAS AN EYELASH ... ON THE FLOOORRR!!!! We first came in and it was just sitting there like no one cleans this place!!! And on top of that, the doormen were soooo mean to my mom! they watched us struggle to get our luggage in and all the doormen were just on their phones watching us suffer
Roam23461945911
While the location, views, and top floor restaurant/bar Eno Vino are all outstanding and helps to make this our favorite place to stay in Madison, what we really enjoy are the people. People like Matt with Valet service, Abbie at the bar or Silvia in housekeeping make the stay even better - each hard working and customer focused!
steveh0317
I stayed in an Executive Suite and the temperature of the room could not be increased without calls to the front desk. I called 5 different times and the temperature was 67 degrees for most of my stay. They managed to increase it to 70 on the second day I was there, which was still cold. One of the times I called the front desk I was told to close all of the curtains; this room had 10 windows and spectacular views of the Wisconsin State Capital — but there I was, sitting the dark and unable to enjoy the setting. Miraculously, the temperature rose to 73 as I was checking out of the hotel. This wouldn’t have bothered me so much if the cost wasn’t so high for the room. I may consider staying in a standard sized room when I’m in Madison but I would never pay the amount I paid for a room where you can’t control the temperature..
abbymilzschroeder
The whole valet team was really great, Matt helped us out a lot on our last day when we needed parking after check out - made our stay so simple, easy and relaxing. Thank you so much for all your help!!
252jeffc252
Poor service from front desk staff to valet parking staff. Amenities (food, coffee) poorly managed. I would likely not choose to stay at this location again in the future due to the poor service. I stay at Marriott locations worldwide and this one is truly disappointing
We are paying $232 per night each for 2 rooms and no housekeeping service! Apparently we have to stay three days for that luxury which was never mentioned. We were told "sorry we didn't tell you." Are we in a Best Western? What a let down for the Marriott brand! We spoke to reception twice, the shift manager as well as the actual housekeeping person. All promised our room would be done. Nope. Stay here if you don't want your towels changed, your garbage emptied or your bed made for 3 days. There must be a better option! It feels like the manager is powerless. We went down and spoke to her in person. She was nice but unwilling or unable to offer us anything for this. We get better service at cheaper hotels. Consider staying somewhere else where you might actually get service...
Very basic, bland breakfast. For a nice hotel, it'd be nice to see sausage, bacon available, possibly smoked salmon, more protein needed for sure.
Atmosphere: 1
Food: 1
Service: 4
Clean, Competent and Helpful staff.... Excellent Food and Faire.... Quality Beverage list and serving atmosphere. Best views in Madison !
We stayed two nights at the AC Hotel in July. We stayed here because of its proximity to the Art Fair on the Square going on that weekend and nudged by the fact that one of us is a Marriott member. This is a typical Marriott property in that there wasn’t anything outrageously bad or outrageously terrific about it; it was absolutely fine for our needs. It’s a nice, newer hotel, and our 6th floor king room was very quiet. Our room was comfy, and the bed was especially comfy. We had to clip the curtains together with skirt hangers for total darkness but it wasn’t nearly as bad as in some hotels. The shower had great temperature controls and great water pressure. The room had faux wood vinyl flooring throughout, which is trendy but felt a bit cheap. We did have a little view of the lake from our room, which was nice. The bar upstairs is very popular and has great views of the Capitol, so if you want a good seat, get there before prime time! The fitness center had lower-end Matrix cardio equipment, but it is a pretty well-stocked gym. You have a great of the Capitol here as well while you are sweating up a storm, so that is really nice! They have chilled towels and a water bottle filler (nice) but no disinfectant wipes (not nice). While we were working out, one of the cleaners just grabbed the towels and emptied the trash, so we’re not sure how clean the fitness center is kept up on a daily basis. On a related note, maid service is only if you are staying more than two days, a US hotel hangover from the pandemic years that we devoutly wish would go away. When we did ask for more water, more towels, etc things did get handled quickly, but it’s super annoying to have to ask for everything, just as it’s super annoying to make your own bed in a room you paid for. Valet is $34 a day – pricey but we thought worth it, as downtown was completely packed with people that weekend, and the parking is right under the hotel; by scanning a QR code and texting for your car from your room, by the time you get down in the (ponderously slow at times) elevator, your car is waiting for you. We would suggest skipping the $15 breakfast – we made a pass-through to check it out and, after noticing the out-of-order espresso machine and the sad assortment of things that in a lot of hotels would be part of the “breakfast included” amenity, went to a nearby restaurant. All in all, this AC Hotel isn’t bad, and if we needed to stay downtown for a reason it’s a good choice.
AC affiliated with Marriot, boutique hotel like with many tasteful amenities Good location near water and state street Housekeeping service are every other day which is zero waste Roof top bar very nice with views
With a student at UW we are fairly frequent guests here and each time the experience has been great. Sean at the front desk is a marvel! We even hosted a small wedding reception here during Covid in the space adjacent to the upstairs restaurant and the staff made it so special despite the challenging times. Always clean and well maintained, great European breakfast buffet, terrific outdoor upper terrrace and solid wine bar/restaurant. All this just steps from the Capitol so put this on your list when visiting Madison.
Highly recommend. Excellent shower/bathroom. Complimentary bottles of water. Mini fridge for leftovers from any of the many nearby restaurants. Exemplary service. Valet parking. And...lots of room to open your suitcases! (I hate rooms with only one luggage rack, when surely most guests [especially couples or unrelated friends] will have at least 2 suitcases.) Here you could have 4 suitcases open if necessary. Nice view of the capitol. Would stay here again.
Great hotel excellent location. Room was comfortable and well equipped. Great views. Loved the bar, excellent drinks and service. Evan the valet was super nice and helpful with local suggestions. Would for sure stay again.
Laura Robert is such an amazing Fx trader. She was able to guide us through every step of the process despite the fact we were new to the trading market. She is very experienced, she made us a profit of $18,700. with an investment of $2,000 within a week, she made getting our withdrawal a easy one as she guide us through it process, She has great communication and was available any time we needed her. I would highly recommend her if you are interested in earning from forex/stock and crypto trading! DM her via Email; [email protected] Whatsap: +1 (318) 306-5421
I had a wonderful two night stay here at AC Hotel in Madison WI. The hotel was clean. However I did not get cleaning service as it was only a short stay. My room also faced directly at the capital building, which was very nice and quiet. I also tried the breakfast and for $15 it is a small buffet style continental breakfast with an hot eggs options. They also offered freshly baked croissants, which were delicious! Overall I thought the staff was nice, attentive and all around a great experience for me.
Restaurantji Recommends
THERE WAS AN EYELASH ... ON THE FLOOORRR!!!! We first came in and it was just sitting there like no one cleans this place!!! And on top of that, the doormen were soooo mean to my mom! they watched us struggle to get our luggage in and all the doormen were just on their phones watching us suffer
While the location, views, and top floor restaurant/bar Eno Vino are all outstanding and helps to make this our favorite place to stay in Madison, what we really enjoy are the people. People like Matt with Valet service, Abbie at the bar or Silvia in housekeeping make the stay even better - each hard working and customer focused!
I stayed in an Executive Suite and the temperature of the room could not be increased without calls to the front desk. I called 5 different times and the temperature was 67 degrees for most of my stay. They managed to increase it to 70 on the second day I was there, which was still cold. One of the times I called the front desk I was told to close all of the curtains; this room had 10 windows and spectacular views of the Wisconsin State Capital — but there I was, sitting the dark and unable to enjoy the setting. Miraculously, the temperature rose to 73 as I was checking out of the hotel. This wouldn’t have bothered me so much if the cost wasn’t so high for the room. I may consider staying in a standard sized room when I’m in Madison but I would never pay the amount I paid for a room where you can’t control the temperature..
The whole valet team was really great, Matt helped us out a lot on our last day when we needed parking after check out - made our stay so simple, easy and relaxing. Thank you so much for all your help!!
Poor service from front desk staff to valet parking staff. Amenities (food, coffee) poorly managed. I would likely not choose to stay at this location again in the future due to the poor service. I stay at Marriott locations worldwide and this one is truly disappointing