The service here left much to be desired. The check in process is worthless because apparently no one is paying attention to it. It would have been much more beneficial to just tell customers to come inside and grab your food, as opposed to checking in and waiting for someone to bring your food to you. I guess it's my own fault for waiting 15 minutes, only to just go in and pick it up myself. My food was cold not only because of waiting, but also because the ETA they gave for order completion was 8 minutes later than actual completion... I guess I see now why there were only a few cars in the parking lot for lunch.
Atmosphere: 1
Food: 3
Service: 1
Maxen
Employees needs to educated how to talk with
Atmosphere: 1
Food: 1
Service: 1
Demetrio Salinas
Food was ok, the service needs
Atmosphere: 3
Food: 3
Service: 2
Dan Peach
After a DoorDash driver stole my initial order, I ordered again through the It's Just Wings website. They redirected my order to the same city name in a completely different state. Not only did I not get my food twice, but I was unable to contact anyone for customer support as they have no means to do so.I highly advise against ordering anything through this company. Chili's will only tell you to contact their customer support, which they apparently don't even have.This was quite possibly the worst online ordering experience I have ever had.
EpicKILLER 345
It wasn't there
Emma Fuller
Ordered through doordash, absolutely the worst wings i’ve ever had. Fries were also gross. The only good thing was the soda. Definitely DO NOT RECOMMEND.
Todd Thomm
Missing items. I ordered for curbside pickup. Sat there for 20 minutes no one came out. I went inside and no one to b found. And they wanted me to tip. A tip for not doing your job.
Kevin Abrams
Wife ordered DoorDash here by mistake, but order showed up in under 20min. However, curly fries were tepid and a bit soggy from the oil (probably perfect warm and crispy, who knows?). Wings were very overcooked, but at room temp when I got them. Location is just 2 miles away. I suspect this was stuff laying around and used for our order. Last straw was the black hair under a curly fry (I'm gray). This place is permanently off my list.
Richard Verano
They got my delivery order wrong and nobody is picking up the phone. I’m not eating this. Learn from my mistake — Order your wings somewhere else.
Amber Bareham
I normally love their wings. I made a door dash order for 22 (11 apple and 11 Honey Chipotle). What I got was not 22 wings. More like 12 if that and a small amount of fries. What happened guys??
Y'all. This is one of my three go-to chicken places in Madison. It's Just Wings, Tender Shack, and Canes. Each is a different vibe and each has stellar chicken. I absolutely LOVE how straightforward the It's Just Wings menu is - you get plenty of chicken, plenty of fries, and plenty of sauce options. All of the food is amazing. It's hard not to eat here every night!Highly, highly, highly recommend. 10/10.
Alexander Conrad
Always crispy and fresh wings at great prices.
Ben Kosar
Not very good. Soggy fries, the sauces are not very good, the apple bbq was very sweet and only tasted like apples. Tried about half the sauces and none were good. Prefer wild wings or pizza hut or something. Was not good
Randy Jones
Definitely avoid this place.This is not a chicken wing place. They sell scraps. It’s less than a nugget. They count these as a boneless wing. Ridiculous!Also, the ranch is super warm and watery.
Jillian Lemery
Wings were amazing. The apple ones were so good, we'll definitely be back. Free fries were alright quality, but they were FREE! This is one of those "Ghost Kitchens" and it happens to be operating out of the Chili's. No problem there, but it was a bit weird looking for the pick up point. Just go to the Chili's pickup spaces.
The service here left much to be desired. The check in process is worthless because apparently no one is paying attention to it. It would have been much more beneficial to just tell customers to come inside and grab your food, as opposed to checking in and waiting for someone to bring your food to you. I guess it's my own fault for waiting 15 minutes, only to just go in and pick it up myself. My food was cold not only because of waiting, but also because the ETA they gave for order completion was 8 minutes later than actual completion... I guess I see now why there were only a few cars in the parking lot for lunch.
Atmosphere: 1
Food: 3
Service: 1
Employees needs to educated how to talk with
Atmosphere: 1
Food: 1
Service: 1
Food was ok, the service needs
Atmosphere: 3
Food: 3
Service: 2
After a DoorDash driver stole my initial order, I ordered again through the It's Just Wings website. They redirected my order to the same city name in a completely different state. Not only did I not get my food twice, but I was unable to contact anyone for customer support as they have no means to do so.I highly advise against ordering anything through this company. Chili's will only tell you to contact their customer support, which they apparently don't even have.This was quite possibly the worst online ordering experience I have ever had.
It wasn't there
Ordered through doordash, absolutely the worst wings i’ve ever had. Fries were also gross. The only good thing was the soda. Definitely DO NOT RECOMMEND.
Missing items. I ordered for curbside pickup. Sat there for 20 minutes no one came out. I went inside and no one to b found. And they wanted me to tip. A tip for not doing your job.
Wife ordered DoorDash here by mistake, but order showed up in under 20min. However, curly fries were tepid and a bit soggy from the oil (probably perfect warm and crispy, who knows?). Wings were very overcooked, but at room temp when I got them. Location is just 2 miles away. I suspect this was stuff laying around and used for our order. Last straw was the black hair under a curly fry (I'm gray). This place is permanently off my list.
They got my delivery order wrong and nobody is picking up the phone. I’m not eating this. Learn from my mistake — Order your wings somewhere else.
I normally love their wings. I made a door dash order for 22 (11 apple and 11 Honey Chipotle). What I got was not 22 wings. More like 12 if that and a small amount of fries. What happened guys??
Restaurantji Recommends
Y'all. This is one of my three go-to chicken places in Madison. It's Just Wings, Tender Shack, and Canes. Each is a different vibe and each has stellar chicken. I absolutely LOVE how straightforward the It's Just Wings menu is - you get plenty of chicken, plenty of fries, and plenty of sauce options. All of the food is amazing. It's hard not to eat here every night!Highly, highly, highly recommend. 10/10.
Always crispy and fresh wings at great prices.
Not very good. Soggy fries, the sauces are not very good, the apple bbq was very sweet and only tasted like apples. Tried about half the sauces and none were good. Prefer wild wings or pizza hut or something. Was not good
Definitely avoid this place.This is not a chicken wing place. They sell scraps. It’s less than a nugget. They count these as a boneless wing. Ridiculous!Also, the ranch is super warm and watery.
Wings were amazing. The apple ones were so good, we'll definitely be back. Free fries were alright quality, but they were FREE! This is one of those "Ghost Kitchens" and it happens to be operating out of the Chili's. No problem there, but it was a bit weird looking for the pick up point. Just go to the Chili's pickup spaces.