Definitely not Sarku anymore. Just a wannabe knock off
Saul Ramirez
Paid for extra chicken and shrimps, didn't get shrimp or extra chicken and try to call and no answer
Michelle Hendricks
Always great food and daily
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
sharita johnson
Took my daughter for a quick lunch. We shared a meal.. Asked for extra chicken.. Got shrimp. Not what i asked for!Everybody loves this place,food is consistent. Staff isn't great because they don't have to be! Literally fought with me about what i ordered when i corrected the order i was told i ordered something else. Then wasn't given the spring rolls when back to get them and was given one and then fought about what was on the receipt. I open business and would never fight with a patron about what they want and paid for! I correct it and give the customer what they are looking for from my business! Put a horrible taste in my mouth about ever returning. Communication is everything. But when you don't care because your business is self sufficient you forget about human to human connections and the bad rep it creates! It's not cool!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Teriyaki
Benjamen Maier
I've eaten chicken teriyaki for years and the last few times has been a disappointment. The food is still good. However, the service is shallow. I feel like it is me doing them a favor to pick to eat there. About a year ago I ordered on the app for a future delivery, was early and the food was cold. A few months ago I came at 5:30 when they close at 6 and they said they were out of chicken? Today I was in Madison early and decided to to have chicken teriyaki. I thought they opened at 10:30. At 10:38 I asked and was told they open at 11:00. 11:05 I was told 5 minutes. First plate out at 11:20. Wish it wasn't so hard to buy their food.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Teriyaki
Doyle Lee
I would give them 5 stars except you can't contact them and if you use door dash they have it set up to where the customer can't request extra sauce or anything. You try to call them the number is out of service. I eat here often. And I always request extra sauce Uber let's you request it door dash doesn't. Sometimes they send it but mostly they do not . I've even had them tell the driver it's in the bag and it wasn't. SARKU in the spirit of Kaizein send enough teriyaki sauce to taste it thank you
Atmosphere: 4
Food: 3
Service: 2
Judi Kohl
Had a surprise birthday party at Sarku Japan. We had a large group and 1 waiter handled drinks, orders and checks for our whole party. This caused some periods of waiting but overall fine. Watching the food bring prepared was exciting. Since chef only used one grill, half our party unable to see and looking at chef's back.The entrees were delicious but pricey. Overall a fun experience but because of price may only be able to visit on special occasions.
Atmosphere: 4
Food: 5
Service: 5
Megan Mojica
Great food and friendly
Atmosphere: 5
Food: 5
Service: 5
Brad Gray
Food was good had shrimp and
Atmosphere: 4
Food: 4
Service: 5
Chad Goodwick
7/5/23 2pm Ordered extra chicken and paid extra for it, person behind me ordered regular order, I watched them give the person behind me more chicken n they pushed me away when I said something supposed to have extra chicken.
I like chicken teriyaki, but I've had to be discriminated against, when I ask for extra meat, it's the same, and if there is someone else of another race, they give them the plate they can't even close it, and it's been the same several times, and even worse when I ask for it in the app, when I go and tell them, they simply pretend to not hear. . From now on, I'll try not to shop there anymore. The food is good, but the people who deliver the food are very rude.
Atmosphere: 2
Food: 3
Service: 1
Kara Donkle
Going downhill, fast in last 6mo. Today was last straw. Ordered online (chkn tryk) white rice, extra chkn, light sauce. Watched people order & get served after I "checked in". Didn't get extra chkn (arguably not even 1 serving!) & it was stringy/grisly chewy, plus the rice was mushy, sauce had an extra "tang" that's never been there before. Tried to correct missing extra chkn before leaving, but was shrugged off as though I couldn't be understood. Been coming for decades, my fave place, until this year. Get your act together, please! (Review won't allow me to post pic of the poorly done meal)
Cindy Bennett
Located in west town food court, teriyaki chicken is always cooked fresh right in front of you flavor is amazing, we visit every time we go to Madison, usually monthly. We have eaten it 2 days in a row and I have had it twice in the same day. Friendly. Our favorite food to eat, we have teriyaki chicken on fried rice and vegetables, extra sauce? absolutely.Kid-friendliness: Mall food court
Atmosphere: 5
Food: 5
Service: 5
Stefanie Jones
If you dine in or take out the food, it is excellent. It has been there for years, and no matter how long you haven't gone, it doesn't disappoint. Always eat with veggies on the side and extra sauce and then mix in when ready to eat.Parking: Parking is easy and has plenty of handicapped stalls.Wheelchair accessibility: Easy for people with wheelchairs or Walkers
Atmosphere: 5
Food: 5
Service: 5
Melissa Woods
First time going there and we loved it. We got chicken hibachi double meat. My dad got chicken and shrimp. It was so good. Extra sauce is a must for us. Will go back next time we're in Madison.
Definitely not Sarku anymore. Just a wannabe knock off
Paid for extra chicken and shrimps, didn't get shrimp or extra chicken and try to call and no answer
Always great food and daily
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
Took my daughter for a quick lunch. We shared a meal.. Asked for extra chicken.. Got shrimp. Not what i asked for!Everybody loves this place,food is consistent. Staff isn't great because they don't have to be! Literally fought with me about what i ordered when i corrected the order i was told i ordered something else. Then wasn't given the spring rolls when back to get them and was given one and then fought about what was on the receipt. I open business and would never fight with a patron about what they want and paid for! I correct it and give the customer what they are looking for from my business! Put a horrible taste in my mouth about ever returning. Communication is everything. But when you don't care because your business is self sufficient you forget about human to human connections and the bad rep it creates! It's not cool!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Teriyaki
I've eaten chicken teriyaki for years and the last few times has been a disappointment. The food is still good. However, the service is shallow. I feel like it is me doing them a favor to pick to eat there. About a year ago I ordered on the app for a future delivery, was early and the food was cold. A few months ago I came at 5:30 when they close at 6 and they said they were out of chicken? Today I was in Madison early and decided to to have chicken teriyaki. I thought they opened at 10:30. At 10:38 I asked and was told they open at 11:00. 11:05 I was told 5 minutes. First plate out at 11:20. Wish it wasn't so hard to buy their food.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Teriyaki
I would give them 5 stars except you can't contact them and if you use door dash they have it set up to where the customer can't request extra sauce or anything. You try to call them the number is out of service. I eat here often. And I always request extra sauce Uber let's you request it door dash doesn't. Sometimes they send it but mostly they do not . I've even had them tell the driver it's in the bag and it wasn't. SARKU in the spirit of Kaizein send enough teriyaki sauce to taste it thank you
Atmosphere: 4
Food: 3
Service: 2
Had a surprise birthday party at Sarku Japan. We had a large group and 1 waiter handled drinks, orders and checks for our whole party. This caused some periods of waiting but overall fine. Watching the food bring prepared was exciting. Since chef only used one grill, half our party unable to see and looking at chef's back.The entrees were delicious but pricey. Overall a fun experience but because of price may only be able to visit on special occasions.
Atmosphere: 4
Food: 5
Service: 5
Great food and friendly
Atmosphere: 5
Food: 5
Service: 5
Food was good had shrimp and
Atmosphere: 4
Food: 4
Service: 5
7/5/23 2pm Ordered extra chicken and paid extra for it, person behind me ordered regular order, I watched them give the person behind me more chicken n they pushed me away when I said something supposed to have extra chicken.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I like chicken teriyaki, but I've had to be discriminated against, when I ask for extra meat, it's the same, and if there is someone else of another race, they give them the plate they can't even close it, and it's been the same several times, and even worse when I ask for it in the app, when I go and tell them, they simply pretend to not hear. . From now on, I'll try not to shop there anymore. The food is good, but the people who deliver the food are very rude.
Atmosphere: 2
Food: 3
Service: 1
Going downhill, fast in last 6mo. Today was last straw. Ordered online (chkn tryk) white rice, extra chkn, light sauce. Watched people order & get served after I "checked in". Didn't get extra chkn (arguably not even 1 serving!) & it was stringy/grisly chewy, plus the rice was mushy, sauce had an extra "tang" that's never been there before. Tried to correct missing extra chkn before leaving, but was shrugged off as though I couldn't be understood. Been coming for decades, my fave place, until this year. Get your act together, please! (Review won't allow me to post pic of the poorly done meal)
Located in west town food court, teriyaki chicken is always cooked fresh right in front of you flavor is amazing, we visit every time we go to Madison, usually monthly. We have eaten it 2 days in a row and I have had it twice in the same day. Friendly. Our favorite food to eat, we have teriyaki chicken on fried rice and vegetables, extra sauce? absolutely.Kid-friendliness: Mall food court
Atmosphere: 5
Food: 5
Service: 5
If you dine in or take out the food, it is excellent. It has been there for years, and no matter how long you haven't gone, it doesn't disappoint. Always eat with veggies on the side and extra sauce and then mix in when ready to eat.Parking: Parking is easy and has plenty of handicapped stalls.Wheelchair accessibility: Easy for people with wheelchairs or Walkers
Atmosphere: 5
Food: 5
Service: 5
First time going there and we loved it. We got chicken hibachi double meat. My dad got chicken and shrimp. It was so good. Extra sauce is a must for us. Will go back next time we're in Madison.