This is my favorite Starbucks to use but this week I have gone twice in the morning around 6-630 and it hasnt been open. I am not sure if this is due to staff or if hours were changed but not posted? Hopefully this changes!
Atmosphere: 5
Food: 5
Service: 5
Grace Marchello
I have been continually disappointed by this location. No matter what I order, whether it's busy or dead, the baristas never fill the drink to the top. It's very frustrating given the money you pay to size up. What's even worse is you see they leave extra in the mixing cups and throw it out while it is very clear your drink is not filled to size. I should not have to be adding my own water/milk, etc. after receiving my drink. Honestly it's getting ridiculous at this point.Though the drinks are hit or miss, the staff is always super friendly and greets you when you come in and wishes you well on your way out. They are consistently exceptional.The inside has plenty of seating and is always clean.Paid street parking and paid parking garages around nearby. Free parking for longer than 1 or 2 hours is a half a mile away at best.There are plenty of vegetarian and vegan options on the menu.This location is wheelchair accessible.
Atmosphere: 4
Food: 2
Service: 5
Peter Gregg
Location on corner by square facing the capitol. Can get very busy. Triangular shaped store inside. Full service Starbucks with very nice staff. Order was prompt despite the line. Be wary of sometimes aggressive panhandlers out front.
Atmosphere: 4
Food: 4
Service: 5
Elise Aschbacher
Kind staff, but the mobile ordering experience is not ok. Waited 50+ minutes for a mobile order. They told us someone must've grabbed it, but we were standing there paying attention the entire time. Watched at least 20 people enter the store, wait in line, and still get their drinks before us. Clearly they prioritized people who ordered at the counter over mobile orders. Others waiting for a mobile order had the same experience. Not the staff's fault, everybody was very nice, but something is very wrong with the ordering system at this location. If you go here at a busy time, just wait in line and place your order at the counter. It'll still be 10-15 minutes but that's the best option.
Deb Mann
Being harassed for money outside, lost my appetite.
Atmosphere: 1
Nate Danzinger
Beautiful view and conveniently right in front of the capitol!!! Downtown shop with great coffee. busy place with nice staff. Had a long steady line almost out the door but still efficiently got orders done quickly. what this store does is what the one in navy pier needs. sketchy individuals in here but not to buy anything.. otherwise great Madison is a beautiful city!!!
Atmosphere: 3
Food: 5
Service: 5
Daniel Campbell
I don't like this Starbucks very much. I like that they offered free bathrooms and free water to people. I like how this place opens early, at 5:30 am. I feel that the breakfast and bakery items are overpriced for their quality. Their tea is way too sweet. Management is not welcoming or friendly. This place attracts the homeless crowds. This is not a kid-friendly place. Manager and employee have been passive- aggressive and manipulative with me. This place is not welcoming to everyone. I am glad that there was at one employee that was nice to me. When I drank the ice water, my lips burned and my tongue went numb. I also am a Starbucks rewards member. Only one employee that works that actually engages in that facet of the business. Also, a lot of times, the one and only available bathroom is amess. Oftentimes there is c** all over the floor tileKid-friendliness: Not at all
Atmosphere: 1
Food: 1
Service: 1
Treviana Williams
The crew is amazing and thanks to them my work day is always started off right. I used to work for one myself and support Starbucks employees right to unionize.
Atmosphere: 5
Food: 5
Service: 5
Jenifer Haight
Very rude. We came in 10 min before close. We all ordered except my mom, she told the employees she was waiting to see what my drink tasted like to get an idea of what she wanted... so after a minute of waiting the employee looks at my mom and says "You have 2 minutes, you better make up your mind what you want *tapping on her head*". That is rude. We were polite, communicative and the paying customers. Not only that but my medium drink was missing like a full inch of liquid...which hasn't ever happened in a starbucks before. This is rude and unprofessional, I get We came in 10 min before close. But the lack of professionalism and customer service is appalling. No smiles, and at 7 one of the employees outwardly said 'that's it! No more people'!!! Absolutely rude and I will not be going back here again.
Nome Cross
With that big, d*** hat you just know it goin be oat milk.June is dairy month!! Enjoy the spoils Wisconsin offers. ?
I'm a regular customer in the morning. BARISTA (singular) !!please!! !!please!! !!please!! at least pretend you enjoy your job. SMILING IS TOTALLY FREE!! SMILING SHOWS YOU LIKE YOUR JOB!! SMILING SHOWS ME YOU ENJOY BEING TO WORK AT 530AM!!! and exemplifies great quality customer service. The one thin tall deep based voiced guy should take mandatory "how to smile classes 101" at the Starbucks University. Pretend to like your job please, I understand it's 530am in the morning but it is still classified as customer service. All the other employees are bubbly, cheerful, happyOtherwise great atmosphere, excellent coffee with my usual 3 1/8 packet of sugar substitute and 3 rounded measured teaspoonfuls of creamer, and delicious lemon loaf!!This place starts out my day, literally, and in a world of grumpy gusses I just want a....Sincere! Happy! Smile!
Atmosphere: 5
Food: 5
Service: 1
Angela W
Came in for coffee. My grandson was with and they were rude because he was listen to his iPad and they said if we want to stay in here turn it down. It wasn't even loud. Very rude employees and when we left they were rolling there eyes and shaking there heads. If I worked there these employees would no longer be working there.
Y B
When all downtown restaurants were fully booked and no takeout options even offered, had to resort to Starbucks for a bite. The tomato and cheese with pesto sandwich was pretty good.
Sarah Kuehl
The place was crazy because of an event on the square, but the staff was polite and efficient.
Atmosphere: 4
Food: 4
Service: 4
Lorie Goeser
This Starbucks, has the most wonderful customer service and graciously kind staff in the area!!! Wonderful coffee options!
This is my favorite Starbucks to use but this week I have gone twice in the morning around 6-630 and it hasnt been open. I am not sure if this is due to staff or if hours were changed but not posted? Hopefully this changes!
Atmosphere: 5
Food: 5
Service: 5
I have been continually disappointed by this location. No matter what I order, whether it's busy or dead, the baristas never fill the drink to the top. It's very frustrating given the money you pay to size up. What's even worse is you see they leave extra in the mixing cups and throw it out while it is very clear your drink is not filled to size. I should not have to be adding my own water/milk, etc. after receiving my drink. Honestly it's getting ridiculous at this point.Though the drinks are hit or miss, the staff is always super friendly and greets you when you come in and wishes you well on your way out. They are consistently exceptional.The inside has plenty of seating and is always clean.Paid street parking and paid parking garages around nearby. Free parking for longer than 1 or 2 hours is a half a mile away at best.There are plenty of vegetarian and vegan options on the menu.This location is wheelchair accessible.
Atmosphere: 4
Food: 2
Service: 5
Location on corner by square facing the capitol. Can get very busy. Triangular shaped store inside. Full service Starbucks with very nice staff. Order was prompt despite the line. Be wary of sometimes aggressive panhandlers out front.
Atmosphere: 4
Food: 4
Service: 5
Kind staff, but the mobile ordering experience is not ok. Waited 50+ minutes for a mobile order. They told us someone must've grabbed it, but we were standing there paying attention the entire time. Watched at least 20 people enter the store, wait in line, and still get their drinks before us. Clearly they prioritized people who ordered at the counter over mobile orders. Others waiting for a mobile order had the same experience. Not the staff's fault, everybody was very nice, but something is very wrong with the ordering system at this location. If you go here at a busy time, just wait in line and place your order at the counter. It'll still be 10-15 minutes but that's the best option.
Being harassed for money outside, lost my appetite.
Atmosphere: 1
Beautiful view and conveniently right in front of the capitol!!! Downtown shop with great coffee. busy place with nice staff. Had a long steady line almost out the door but still efficiently got orders done quickly. what this store does is what the one in navy pier needs. sketchy individuals in here but not to buy anything.. otherwise great Madison is a beautiful city!!!
Atmosphere: 3
Food: 5
Service: 5
I don't like this Starbucks very much. I like that they offered free bathrooms and free water to people. I like how this place opens early, at 5:30 am. I feel that the breakfast and bakery items are overpriced for their quality. Their tea is way too sweet. Management is not welcoming or friendly. This place attracts the homeless crowds. This is not a kid-friendly place. Manager and employee have been passive- aggressive and manipulative with me. This place is not welcoming to everyone. I am glad that there was at one employee that was nice to me. When I drank the ice water, my lips burned and my tongue went numb. I also am a Starbucks rewards member. Only one employee that works that actually engages in that facet of the business. Also, a lot of times, the one and only available bathroom is amess. Oftentimes there is c** all over the floor tileKid-friendliness: Not at all
Atmosphere: 1
Food: 1
Service: 1
The crew is amazing and thanks to them my work day is always started off right. I used to work for one myself and support Starbucks employees right to unionize.
Atmosphere: 5
Food: 5
Service: 5
Very rude. We came in 10 min before close. We all ordered except my mom, she told the employees she was waiting to see what my drink tasted like to get an idea of what she wanted... so after a minute of waiting the employee looks at my mom and says "You have 2 minutes, you better make up your mind what you want *tapping on her head*". That is rude. We were polite, communicative and the paying customers. Not only that but my medium drink was missing like a full inch of liquid...which hasn't ever happened in a starbucks before. This is rude and unprofessional, I get We came in 10 min before close. But the lack of professionalism and customer service is appalling. No smiles, and at 7 one of the employees outwardly said 'that's it! No more people'!!! Absolutely rude and I will not be going back here again.
With that big, d*** hat you just know it goin be oat milk.June is dairy month!! Enjoy the spoils Wisconsin offers. ?
Atmosphere: 4
Service: 5
Restaurantji Recommends
I'm a regular customer in the morning. BARISTA (singular) !!please!! !!please!! !!please!! at least pretend you enjoy your job. SMILING IS TOTALLY FREE!! SMILING SHOWS YOU LIKE YOUR JOB!! SMILING SHOWS ME YOU ENJOY BEING TO WORK AT 530AM!!! and exemplifies great quality customer service. The one thin tall deep based voiced guy should take mandatory "how to smile classes 101" at the Starbucks University. Pretend to like your job please, I understand it's 530am in the morning but it is still classified as customer service. All the other employees are bubbly, cheerful, happyOtherwise great atmosphere, excellent coffee with my usual 3 1/8 packet of sugar substitute and 3 rounded measured teaspoonfuls of creamer, and delicious lemon loaf!!This place starts out my day, literally, and in a world of grumpy gusses I just want a....Sincere! Happy! Smile!
Atmosphere: 5
Food: 5
Service: 1
Came in for coffee. My grandson was with and they were rude because he was listen to his iPad and they said if we want to stay in here turn it down. It wasn't even loud. Very rude employees and when we left they were rolling there eyes and shaking there heads. If I worked there these employees would no longer be working there.
When all downtown restaurants were fully booked and no takeout options even offered, had to resort to Starbucks for a bite. The tomato and cheese with pesto sandwich was pretty good.
The place was crazy because of an event on the square, but the staff was polite and efficient.
Atmosphere: 4
Food: 4
Service: 4
This Starbucks, has the most wonderful customer service and graciously kind staff in the area!!! Wonderful coffee options!