Brandon took great care of me 10/10 would order again!
Bogey
Rarely do I give 5 stars. My pizza was Delicious! My customer service was outstanding! I asked for their names. If they gave me the correct names I say Kudos Jade and Mark! Thank you for the awesome food and
Atmosphere: 5
Food: 5
Service: 5
Patricia Morales
I placed my order online for home delivery, it took more than an hour, I called several times and they never responded when the driver finally arrived, he gave me the pizza, I gave him a tip and then he said, forget your soda, they will give you credit, the place is 6 minutes away, but He told me he was too far away to come back and bring it. I felt mocked. In the end I paid $25 for a pizza.
Service: 1
Justine Brown
Have tried to order pizza multiple times for delivery and this is now the second time that my online order was just not delivered. Its not that it was delivered late or in poor condition it just never was actually delivered. Then when I try to call the restaurant if anyone ever does pick up I get hung up on. Horrible service.
Atmosphere: 1
Food: 1
Service: 1
A Z
On 02/23/2024 I had placed an online order in the Pizza Hut app. It was around 7:52 PM that I placed an order for sixteen breaded boneless wings. The app told me my food should be ready in about ten-fifteen minutes. Around that time one of my family members placed an order for two Pizzas at Domino's Pizza. We go to Domino's first to get the pizzas and they have them ready. Then we go to Pizza Hut and the people forgot that I had placed an order online. The people that worked their were just goofing around. It was around 8:15 - 8:20 PM when me and my family member got to Pizza Hut. One of the ladies that works their tells me they have to remake my food and it will be another six minutes. I go back to the car. I wait in the car for about six - eight minutes. When I go back inside they finally have my wings ready. It was around 8:29 - 8:31 PM when they finally had my food ready when it should have been ready around 8:02 - 8:07 PM according to the app. Something needs to change at this Pizza Hut location if they want to have some buisness. I can understand why people go to the Domino's next door to get pizza and other foods.
Atmosphere: 1
Food: 3
Service: 1
Vintagecats 24
This specific Pizza Hut location denies orders and you have to wait 3-5 business days for your refund. They will not let you know you if your order is not able to be completed, you must contact the store manager yourself to get your refund.
Atmosphere: 1
Food: 1
Service: 1
Cameron
Unreliable, untrustworthy, and unacceptable. Clueless staff, bare minimum quality for the price, rock bottom customer service, and slow delivery unless you order at 2pm on a Wednesday or 11pm on a Monday.Dietary restrictions: Failed to give me a DIET soda. I am diabetic. Called, asked for a correct soda to be delivered, offered refund several times. Ultimately told they'd do ot by manager. Never showed up. Will update if it shows up super late or something. Ruined my meal. Ordered pizza partly because I'm getting a migraine and desperately needed caffeine, but was also hungry. Figured I'd kill two birds with one stone. Never again will I trust pizza hut with anything important. I will just get soda and a crappy burger from the convenience store via a reliable service like doordash next time this happens. I'd have preferred if they had messed up my pizza. At least I'd be able to both eat AND drink SOMETHING right away.
Atmosphere: 1
Food: 3
Service: 1
Jakob Taylor
I’m not sure how Google has this location at only 3 1/2 stars? I’d give them 5 stars all day. Very clean location and the food is always accurate and hot. Feel like maybe new management or something lately? 5
Atmosphere: 5
Food: 5
Service: 5
Manda M.
We order delivery every Friday as a weekly treat. It's honestly the highlight at the end of what sometimes feels like a very long tunnel. The big New Yorker is our go to because my spouse is a New Yorker who misses floppy slices but I prefer Detroit style & Pizza Hut has a really good pan pizza so we can both be happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Marinara
led 522
Drive thru has earned my business. Don't want to drag the kids in, so much easier!!!
Worst pizza hut. Ordered pizza online. Got an email that the pizza will be ready in 20 minutes for pick up. Went here to pick up in 20 minutes. Pizza was not ready and they asked me wait for couple of minutes. Waited for another 15 minutes and the pizza was still not ready and they asked me wait further. I also heard the guy screaming bad words inside the kitchen area, not sure if he was yelling at his co-workers. I asked them to cancel the order and left and will never go back there again. There were around 4 other drivers came while I was waiting and didn't see anyone getting their food when they left.
Atmosphere: 1
Food: 1
Service: 1
Kim
I order carry out from this location regularly and have always had a good experience in the time, service, friendliness, and quality of the food. Food is always delicious.
Atmosphere: 5
Food: 5
Service: 5
TR Cooper
Have ordered from the Middleton location a few times now and have always been very happy with my food and the customer service is definitely 5 star!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Fries
S En
I placed an order for delivery and unfortunately it took way too long to be delivered. I received my order at 12:15am the next day. I called the store several times to inquire about the status of my order, they kept putting me on hold for long time, then they hang up the call. I called again to see where the food is at, nobody answered until store closed. Then, I tried one last time, an employee answered, and I told her that I did not get my food, she said you’re not on the system. I told her I paid and everything was done online and it says your order it is in progress of delivery to the location, she then said oh yes it’s on the way. Food received the next day at 12 in the morning, cold!!! Overall, I hate to say it but terrible experience. This store should do better!!
Atmosphere: 1
Food: 2
Service: 1
Lit'l Báe1
University ave at 6771 burnt not 1 but all 3 pizzas n of course fuccn
Brandon took great care of me 10/10 would order again!
Rarely do I give 5 stars. My pizza was Delicious! My customer service was outstanding! I asked for their names. If they gave me the correct names I say Kudos Jade and Mark! Thank you for the awesome food and
Atmosphere: 5
Food: 5
Service: 5
I placed my order online for home delivery, it took more than an hour, I called several times and they never responded when the driver finally arrived, he gave me the pizza, I gave him a tip and then he said, forget your soda, they will give you credit, the place is 6 minutes away, but He told me he was too far away to come back and bring it. I felt mocked. In the end I paid $25 for a pizza.
Service: 1
Have tried to order pizza multiple times for delivery and this is now the second time that my online order was just not delivered. Its not that it was delivered late or in poor condition it just never was actually delivered. Then when I try to call the restaurant if anyone ever does pick up I get hung up on. Horrible service.
Atmosphere: 1
Food: 1
Service: 1
On 02/23/2024 I had placed an online order in the Pizza Hut app. It was around 7:52 PM that I placed an order for sixteen breaded boneless wings. The app told me my food should be ready in about ten-fifteen minutes. Around that time one of my family members placed an order for two Pizzas at Domino's Pizza. We go to Domino's first to get the pizzas and they have them ready. Then we go to Pizza Hut and the people forgot that I had placed an order online. The people that worked their were just goofing around. It was around 8:15 - 8:20 PM when me and my family member got to Pizza Hut. One of the ladies that works their tells me they have to remake my food and it will be another six minutes. I go back to the car. I wait in the car for about six - eight minutes. When I go back inside they finally have my wings ready. It was around 8:29 - 8:31 PM when they finally had my food ready when it should have been ready around 8:02 - 8:07 PM according to the app. Something needs to change at this Pizza Hut location if they want to have some buisness. I can understand why people go to the Domino's next door to get pizza and other foods.
Atmosphere: 1
Food: 3
Service: 1
This specific Pizza Hut location denies orders and you have to wait 3-5 business days for your refund. They will not let you know you if your order is not able to be completed, you must contact the store manager yourself to get your refund.
Atmosphere: 1
Food: 1
Service: 1
Unreliable, untrustworthy, and unacceptable. Clueless staff, bare minimum quality for the price, rock bottom customer service, and slow delivery unless you order at 2pm on a Wednesday or 11pm on a Monday.Dietary restrictions: Failed to give me a DIET soda. I am diabetic. Called, asked for a correct soda to be delivered, offered refund several times. Ultimately told they'd do ot by manager. Never showed up. Will update if it shows up super late or something. Ruined my meal. Ordered pizza partly because I'm getting a migraine and desperately needed caffeine, but was also hungry. Figured I'd kill two birds with one stone. Never again will I trust pizza hut with anything important. I will just get soda and a crappy burger from the convenience store via a reliable service like doordash next time this happens. I'd have preferred if they had messed up my pizza. At least I'd be able to both eat AND drink SOMETHING right away.
Atmosphere: 1
Food: 3
Service: 1
I’m not sure how Google has this location at only 3 1/2 stars? I’d give them 5 stars all day. Very clean location and the food is always accurate and hot. Feel like maybe new management or something lately? 5
Atmosphere: 5
Food: 5
Service: 5
We order delivery every Friday as a weekly treat. It's honestly the highlight at the end of what sometimes feels like a very long tunnel. The big New Yorker is our go to because my spouse is a New Yorker who misses floppy slices but I prefer Detroit style & Pizza Hut has a really good pan pizza so we can both be happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Marinara
Drive thru has earned my business. Don't want to drag the kids in, so much easier!!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Pizza, Oven-Baked Cheesy Alfredo Pasta, Sides, Oven-Baked Chicken Alfredo Pasta, Pepperoni Pizza, Marinara, Ultimate Chocolate Chip Cookie
Restaurantji Recommends
Worst pizza hut. Ordered pizza online. Got an email that the pizza will be ready in 20 minutes for pick up. Went here to pick up in 20 minutes. Pizza was not ready and they asked me wait for couple of minutes. Waited for another 15 minutes and the pizza was still not ready and they asked me wait further. I also heard the guy screaming bad words inside the kitchen area, not sure if he was yelling at his co-workers. I asked them to cancel the order and left and will never go back there again. There were around 4 other drivers came while I was waiting and didn't see anyone getting their food when they left.
Atmosphere: 1
Food: 1
Service: 1
I order carry out from this location regularly and have always had a good experience in the time, service, friendliness, and quality of the food. Food is always delicious.
Atmosphere: 5
Food: 5
Service: 5
Have ordered from the Middleton location a few times now and have always been very happy with my food and the customer service is definitely 5 star!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Fries
I placed an order for delivery and unfortunately it took way too long to be delivered. I received my order at 12:15am the next day. I called the store several times to inquire about the status of my order, they kept putting me on hold for long time, then they hang up the call. I called again to see where the food is at, nobody answered until store closed. Then, I tried one last time, an employee answered, and I told her that I did not get my food, she said you’re not on the system. I told her I paid and everything was done online and it says your order it is in progress of delivery to the location, she then said oh yes it’s on the way. Food received the next day at 12 in the morning, cold!!! Overall, I hate to say it but terrible experience. This store should do better!!
Atmosphere: 1
Food: 2
Service: 1
University ave at 6771 burnt not 1 but all 3 pizzas n of course fuccn
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Meat Pizza