Service is here slow, cashiers are rude, one sub took 25mins to prepare.
Atmosphere: 1
Food: 1
Service: 1
SAD il' nikad
No dining inside ?My card was declined for some reason ?
Riley Riley
Great staff hard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club, Party Subs
ebonyjavan
I went to pick my order up and they ran out of onions, veggies tasted sour, and the bread was crumbling. My fries were soggy and it took her 57 minutes to make a 15in, 6in and fries that I ordered online to avoid the wait. When I asked her for a receipt, she dug in the garbage and didn’t wash her hands before returning to the register?
Atmosphere: 2
Food: 1
Service: 1
Jerrica Kidd
picking the phone up hanging up is crazy
Robert Niemczyk
everything thing was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club, Fries
Ivy Francis
I literally paid twice for my food never got my online order Mgr was called and now hv to hope she remembers to get a
Atmosphere: 1
Food: 1
Service: 1
Makayla Jones
I ordered online 30 minutes ahead of time, so I wouldn’t have to wait when I went to pick up my food. When I got there they didn’t even start the order, so I still had to wait. Then they were out of chocolate chips cookies, so I paid extra to have a soup instead, but then they were out of spoons and I had to be refunded for the price difference and take peanut butter cookies. Then when I left I checked my bag and I didn’t even have the correct number of cookies and had to go back to get the correct amount and then they were not good at all anyways. By the time of doing all of that my fries were old and soggy too. Overall just poor customer service and all of the workers had attitudes. Do not recommend this location to anyone. If you can just go to the brown deer location. Way better service over there.
Atmosphere: 1
Food: 1
Service: 1
Asia Clark
I placed an pickup order online through the cousins subs website and they took my money but never made my food and when I showed up and asked for a refund I was told to call corporate to get my food or refund since your manager couldn’t do it themselves I have proof that they took my money as well. I called repeatedly and no one was of any helps
Lovely Bryant
This is the worst location I’ve ever gone to. I placed an order yesterday evening when getting off work, picked it up, only to make it home to find out it wasn’t prepared the way it should have been. I didn’t get upset, I called, was placed on hold for 20 minutes, finally a manager took my call and was very rude at first but calmed down. I’m guessing because she could tell I wasn’t calling to give her a hard time or be disrespectful just to inform her that my order was incorrect and I would like a refund. I told her I would bring the food I had received back but not until the next day because I was already home. She said no need. Just come in, I’m putting your name “in the book” and they will remake your order. I thanked her, call ended. I return today to get my replacement order, no “book with names” exist. And was given so much bad attitude. Why? How??? They messed my order up! And the replacement I received was obviously thrown together because the wrapper didn’t even cover the entire sandwich! So I was handed a bag with a half wrapped sandwich, open end sticking out, but I just took it and left and only to get home to find out they still didn’t make the damn thing right! ? definitely won’t be returning. I’m taking it as a loss and learning this uncalled for lesson.
Went to the one on North 76th got 2 ham and cheese 2 turkey subs with a coupon spend $27 the ham and cheese subs were super dry 3 pieces of shaved turkey on the turkey I think the only thing that keeps this place in business is the bread one sub from suburbia has more meat than two-and-a-half of cousins just not a good value for the money
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Fries, One Is the Ham and Cheese the Other Is Supposed to Be a Double Cheese Steak
Kerry Tingley
Ordered catering for an event. After first calling that morning to say the iverns went down and ask if they could deliver late, they FORGOT to deliver my order. When I called to check on it, manager admitted that she forgot. While they weee polite, they offered no concession for being late and causing our event to fall behind schedule.
Atmosphere: 2
Food: 3
Service: 1
Taé Smith
Placed an order online via the app at 6:46 pm Sunday evening.. system took my money and told me pick up time was 7:02pm .. arrived at 7:00pm the store was closed, store is scheduled to close at 8 pm.. no one coming to the door.. so I’m out of $30 and can’t talk to anyone until the next day to speak about my refund.. HUGE inconvenience for my family and I tonight !!
Garry Davis
I always get a fully loaded club with fries and curds such a great combination I love this place they respect their customers and are always courteous highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club, Party Subs, Fries
Veronica
This is usually my go to place but lately they have been slacking on the cleanliness and getting the orders correct you may get the right sub but you may be missing toppings or wrong bread or not get items. Not sure what had happened in the last 6 months but that is when I started to notice the biggest changes but I have also noticed that some of the people are new. Hopefully they get it together or I will have to find a different one to go to
Service is here slow, cashiers are rude, one sub took 25mins to prepare.
Atmosphere: 1
Food: 1
Service: 1
No dining inside ?My card was declined for some reason ?
Great staff hard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club, Party Subs
I went to pick my order up and they ran out of onions, veggies tasted sour, and the bread was crumbling. My fries were soggy and it took her 57 minutes to make a 15in, 6in and fries that I ordered online to avoid the wait. When I asked her for a receipt, she dug in the garbage and didn’t wash her hands before returning to the register?
Atmosphere: 2
Food: 1
Service: 1
picking the phone up hanging up is crazy
everything thing was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club, Fries
I literally paid twice for my food never got my online order Mgr was called and now hv to hope she remembers to get a
Atmosphere: 1
Food: 1
Service: 1
I ordered online 30 minutes ahead of time, so I wouldn’t have to wait when I went to pick up my food. When I got there they didn’t even start the order, so I still had to wait. Then they were out of chocolate chips cookies, so I paid extra to have a soup instead, but then they were out of spoons and I had to be refunded for the price difference and take peanut butter cookies. Then when I left I checked my bag and I didn’t even have the correct number of cookies and had to go back to get the correct amount and then they were not good at all anyways. By the time of doing all of that my fries were old and soggy too. Overall just poor customer service and all of the workers had attitudes. Do not recommend this location to anyone. If you can just go to the brown deer location. Way better service over there.
Atmosphere: 1
Food: 1
Service: 1
I placed an pickup order online through the cousins subs website and they took my money but never made my food and when I showed up and asked for a refund I was told to call corporate to get my food or refund since your manager couldn’t do it themselves I have proof that they took my money as well. I called repeatedly and no one was of any helps
This is the worst location I’ve ever gone to. I placed an order yesterday evening when getting off work, picked it up, only to make it home to find out it wasn’t prepared the way it should have been. I didn’t get upset, I called, was placed on hold for 20 minutes, finally a manager took my call and was very rude at first but calmed down. I’m guessing because she could tell I wasn’t calling to give her a hard time or be disrespectful just to inform her that my order was incorrect and I would like a refund. I told her I would bring the food I had received back but not until the next day because I was already home. She said no need. Just come in, I’m putting your name “in the book” and they will remake your order. I thanked her, call ended. I return today to get my replacement order, no “book with names” exist. And was given so much bad attitude. Why? How??? They messed my order up! And the replacement I received was obviously thrown together because the wrapper didn’t even cover the entire sandwich! So I was handed a bag with a half wrapped sandwich, open end sticking out, but I just took it and left and only to get home to find out they still didn’t make the damn thing right! ? definitely won’t be returning. I’m taking it as a loss and learning this uncalled for lesson.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Went to the one on North 76th got 2 ham and cheese 2 turkey subs with a coupon spend $27 the ham and cheese subs were super dry 3 pieces of shaved turkey on the turkey I think the only thing that keeps this place in business is the bread one sub from suburbia has more meat than two-and-a-half of cousins just not a good value for the money
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Fries, One Is the Ham and Cheese the Other Is Supposed to Be a Double Cheese Steak
Ordered catering for an event. After first calling that morning to say the iverns went down and ask if they could deliver late, they FORGOT to deliver my order. When I called to check on it, manager admitted that she forgot. While they weee polite, they offered no concession for being late and causing our event to fall behind schedule.
Atmosphere: 2
Food: 3
Service: 1
Placed an order online via the app at 6:46 pm Sunday evening.. system took my money and told me pick up time was 7:02pm .. arrived at 7:00pm the store was closed, store is scheduled to close at 8 pm.. no one coming to the door.. so I’m out of $30 and can’t talk to anyone until the next day to speak about my refund.. HUGE inconvenience for my family and I tonight !!
I always get a fully loaded club with fries and curds such a great combination I love this place they respect their customers and are always courteous highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club, Party Subs, Fries
This is usually my go to place but lately they have been slacking on the cleanliness and getting the orders correct you may get the right sub but you may be missing toppings or wrong bread or not get items. Not sure what had happened in the last 6 months but that is when I started to notice the biggest changes but I have also noticed that some of the people are new. Hopefully they get it together or I will have to find a different one to go to