What the heck is wrong with this place. Last time I came I got $8 worth of food and they couldn’t break a $20. Today when I came my potatoes weren’t ready so they made me back up to the yellow pole to wait .. why the heck do I have to back up??? So I can’t see you make my food? It’s always the same chick too. She thanked me for backing up when she told me to pull forward 2 minutes later.
Atmosphere: 3
Food: 4
Service: 1
Katelyn B
I have seen great improvements at this location. Service has become so much better, and the food has been much more fresh and well portioned. The team has been much more friendly and ive noticed a lot more effort made in serving the customer. I will say, however, I received a poor experience when going later at night, in this case 11:30pm. We made a mobile order and communicated that through the speaker, then received a mumbled response that we didn't understand. We said, "What?" And didn't receive a response, so we pulled forward. The lady was unhappy and opened the window and said she didn't say we could pull forward and shut the window before we could say anything or even let us apologize. Maybe she was having a bad night, but it made us feel like a burden and was unprofessional. I plan on continuing to go here during the day but might consider going to the one on National by Home Depot for late night snacks.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Quesadilla
R T-wald
Late night Door Dash driver. Quick and on my way
Service: 5
Wyte Fang
EDIT - I've changed my scores as they have massively improved in the past couple of years.OLD REVIEW BELOW:Deserves negative stars. This review covers visits going well past this current Covid panic. So the negativity includes a consistent failing on the part of this completely inept restaurant, staffed by apparent High School dropouts and low-IQ employees.They run out of food regularly. Rude to customers, regularly. Missing or poor quality food, regularly. Honestly, PepsiCo should re-coup all payments made to the employees (if they even qualify for that term) for the past few years, it was wasted money.Any review you see here that's 5 stars is clearly a shill review, you can safely ignore the idiots posting those. They're not terribly bright. We need a negative thumb icon or a laugh icon for these shill posts or the ones that were written by people who clearly didn't really go to this location. SMH Fix that Google.Read the 0 stars or 1 star reviews. They're the most accurate concerning this location.Possibly one of the all-time worst Fast Food restaurants I've ever seen or experienced. Bravo!Avoid this one and go to the West Allis location. Night and day differences. Someone should figure out a way to get this location closed forever. It's a waste of a space and should go to a far better franchise.And when it does (hopefully) inevitably close, salt the earth underneath the rubble. It's just THAT bad.
Atmosphere: 3
Food: 3
Service: 4
Gina Rose
Very fast hot fresh food. And they don't jip you. You get a nice amount the burritos never are bad they fill it up I like that.!
Atmosphere: 5
Food: 5
Service: 4
Chuck Zdany
Super great staff the food was hot and fresh and this store is always super fast compared to other
Employees and management must be illiterate evertime I Order extra meat and cheese here they STILL Skimp on me, if you like people who can’t follow simple instructions this place is for
Atmosphere: 1
Food: 1
Service: 1
Joe Carroll
Finally! A Taco Bell that has a dining room that's actually open when it's supposed to be...and the dining room is clean...and the employees are attentive...they got my order right the first time...and made it promptly. Granted, these shouldn't be things to praise a restaurant over - it should be the bare minimum of expectations. However, in this day & age, especially for fast food (and maybe 3x so for Taco Bell), that's impressive. There's not much notable about New Berlin, but I'm glad they can be proud of their Taco Bell. Give these Saturday night employees a raise, you don't want to lose them.
Atmosphere: 3
Food: 4
Service: 4
Seth R
Disrespectful drive thru employee chose to argue with me Because I forgot to order my soda with my meal and they didn't ask so I continued to order. Proceeded to argue and when I said stop arguing with their guest they said I'm not arguing, ummm your response is argumentative...
Build your own cravings box was $5.99 at this location yesterday. Today, it is now $8.99. Taco Bell is out of it's mind with these price increases. This location in particular is the only one in the area that has higher prices. Never coming back to this location again because of that, and I used to come here at least 3 times a week for lunch.
Stephanie Voigt
Sat in the drive thru for good 30 minutes for them to tell us they’re closed even though website said they were open another
Atmosphere: 1
Food: 1
Service: 1
Matt Shubat
Not impressed even for a Taco Bell this is poor qualityFood was cold and I don’t mean cool I mean straight out of the fridge coldMaybe one tea spoonful of beef on my nachos and we order a party pack of tacos that came with 3 packs of sauce for 12 tacos
Kath Holmes
Alice was at the drive thru and was the nicest person ever. My grandson said we have to come here everyday to see Alice, and for more food!
What the heck is wrong with this place. Last time I came I got $8 worth of food and they couldn’t break a $20. Today when I came my potatoes weren’t ready so they made me back up to the yellow pole to wait .. why the heck do I have to back up??? So I can’t see you make my food? It’s always the same chick too. She thanked me for backing up when she told me to pull forward 2 minutes later.
Atmosphere: 3
Food: 4
Service: 1
I have seen great improvements at this location. Service has become so much better, and the food has been much more fresh and well portioned. The team has been much more friendly and ive noticed a lot more effort made in serving the customer. I will say, however, I received a poor experience when going later at night, in this case 11:30pm. We made a mobile order and communicated that through the speaker, then received a mumbled response that we didn't understand. We said, "What?" And didn't receive a response, so we pulled forward. The lady was unhappy and opened the window and said she didn't say we could pull forward and shut the window before we could say anything or even let us apologize. Maybe she was having a bad night, but it made us feel like a burden and was unprofessional. I plan on continuing to go here during the day but might consider going to the one on National by Home Depot for late night snacks.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Quesadilla
Late night Door Dash driver. Quick and on my way
Service: 5
EDIT - I've changed my scores as they have massively improved in the past couple of years.OLD REVIEW BELOW:Deserves negative stars. This review covers visits going well past this current Covid panic. So the negativity includes a consistent failing on the part of this completely inept restaurant, staffed by apparent High School dropouts and low-IQ employees.They run out of food regularly. Rude to customers, regularly. Missing or poor quality food, regularly. Honestly, PepsiCo should re-coup all payments made to the employees (if they even qualify for that term) for the past few years, it was wasted money.Any review you see here that's 5 stars is clearly a shill review, you can safely ignore the idiots posting those. They're not terribly bright. We need a negative thumb icon or a laugh icon for these shill posts or the ones that were written by people who clearly didn't really go to this location. SMH Fix that Google.Read the 0 stars or 1 star reviews. They're the most accurate concerning this location.Possibly one of the all-time worst Fast Food restaurants I've ever seen or experienced. Bravo!Avoid this one and go to the West Allis location. Night and day differences. Someone should figure out a way to get this location closed forever. It's a waste of a space and should go to a far better franchise.And when it does (hopefully) inevitably close, salt the earth underneath the rubble. It's just THAT bad.
Atmosphere: 3
Food: 3
Service: 4
Very fast hot fresh food. And they don't jip you. You get a nice amount the burritos never are bad they fill it up I like that.!
Atmosphere: 5
Food: 5
Service: 4
Super great staff the food was hot and fresh and this store is always super fast compared to other
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Brown Rice, Gulab Jamun, Wrap, Crunchy Taco Supreme, Breakfast Burrito, Mexican Pizza, Beefy Crunch Burrito, Breakfast Salsa, Guacamole, Chicken Quesadilla, Cheese Quesadilla
Employees and management must be illiterate evertime I Order extra meat and cheese here they STILL Skimp on me, if you like people who can’t follow simple instructions this place is for
Atmosphere: 1
Food: 1
Service: 1
Finally! A Taco Bell that has a dining room that's actually open when it's supposed to be...and the dining room is clean...and the employees are attentive...they got my order right the first time...and made it promptly. Granted, these shouldn't be things to praise a restaurant over - it should be the bare minimum of expectations. However, in this day & age, especially for fast food (and maybe 3x so for Taco Bell), that's impressive. There's not much notable about New Berlin, but I'm glad they can be proud of their Taco Bell. Give these Saturday night employees a raise, you don't want to lose them.
Atmosphere: 3
Food: 4
Service: 4
Disrespectful drive thru employee chose to argue with me Because I forgot to order my soda with my meal and they didn't ask so I continued to order. Proceeded to argue and when I said stop arguing with their guest they said I'm not arguing, ummm your response is argumentative...
Atmosphere: 1
Food: 1
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great professional service.
Build your own cravings box was $5.99 at this location yesterday. Today, it is now $8.99. Taco Bell is out of it's mind with these price increases. This location in particular is the only one in the area that has higher prices. Never coming back to this location again because of that, and I used to come here at least 3 times a week for lunch.
Sat in the drive thru for good 30 minutes for them to tell us they’re closed even though website said they were open another
Atmosphere: 1
Food: 1
Service: 1
Not impressed even for a Taco Bell this is poor qualityFood was cold and I don’t mean cool I mean straight out of the fridge coldMaybe one tea spoonful of beef on my nachos and we order a party pack of tacos that came with 3 packs of sauce for 12 tacos
Alice was at the drive thru and was the nicest person ever. My grandson said we have to come here everyday to see Alice, and for more food!
Atmosphere: 3
Food: 4
Service: 5