My daughter asked to go there after school today. So I took her and my father to try it out. The girl that took our order seemed very bothered that we didn't immediately know what we wanted. My father and I both got the pretzel dog and my daughter got the mini pretzel dogs we also got lemonades.Apparently the girl that took the order left and didn't tell anyone what we ordered. We waited 40+ minutes until I asked about the order.When the order finally arrived the pretzel dogs were burnt on the outside and way under cooked in the inside (raw dough). Even though I really didn't want to spend anymore money there my daughter wanted to try a cinnamon roll to go. Thankfully we didn't have to wait too long for that but unfortunately the cinnamon rolls was quite stale,We won't be going back.
Atmosphere: 3
Food: 1
Service: 1
Jess Anderson
Friendly staff. Service is average, kinda slow if you order something big. Be sure to have time for things! Good food, but kinda pricey.
Atmosphere: 4
Food: 4
Service: 4
Cobble Creek
Stopped at 6 pm for a pretzel and cheese to enjoy as I continued on my way. It was inedible.It was so dried out and hard that it required two hands to break a piece off. Cheese was cold and congealed. Nearly $7 - right in the trash. (I have contacted corporate, and urge anyone else who has a similar experience to do the same. It looks like this location has big problems.)
Food: 1
Service: 1
Alexandra Neitzel
This location is terrible. Everything so far from this location has been hard (pretzels and center of the roll). Very disappointing, I gave this place multiple chances and every time I left disappointed. And honestly the staff wasn’t that great either.
Food: 1
Service: 1
Melanie K
Food was hard and not warm.
Atmosphere: 2
Food: 1
Service: 2
Steven Thiede
Historically Auntie Anne’s has always been one of my favorites. This location is terrible. The last time I went in they gave me a pretzel from the Victorian era and told me the nuggets I orders would be 8 min, not the 20+ min I ended up waiting.
Atmosphere: 1
Food: 1
Service: 1
Chuck Hurley
Store hrs say open at 10am. People on the store at 10:15 with door locked! Ridiculous!
Atmosphere: 1
Service: 1
MaKayLah Stokes
Wanted to eat here for the first time left because it was a 25 minute wait for a couple of cinnamon rolls because they were out even though they weren't busy. Only other option was some burnt crusty pretzels. Won't be attempting to eat here
Food: 1
Service: 1
Kealin Zander
I placed an order online to get my birthday pretzel and when we arrived at the store, it was closed at 2pm :( They had a sign that said “closed for the day” with nobody in the store and phones not working. Very upsetting.
Atmosphere: 1
Food: 1
Service: 1
Erika Godwin
Not impressed. Will drive 20 minutes to the next closest to our home. Pretzel nugget bottoms were burnt. Cinnamon roll bottoms were hard. Things were left in the warmer FAR TOO LONG. Cheese sauce was cold. There were 2 people working and the older blonde refused to help the line of people building up. Instead she told the already busy co worker to hurry up so she can start taking orders again and then left her in the store by herself. Poor service, training, and management.
Very disappointed with everything from the second we walked in. No ice for drinks pretzel bottoms were burnt, service wasn’t great and out of things we wanted to order. Won’t be back.
Kaitlyn Lafever
I used to work here in the end of 2022 and was a great team! All of those workers have since found other employment and the store has gone down hill since! Always close early and at that turn off the ovens 45+ minutes before expecting to close. Always basically bare in the display and have to wait for anything you’re wanting cooked.
Brianna Nigro
Open til 6... Yet absolutely nothing on menu is is available unless you wish to wait 25-30 minutes. 10/10 do not recommend.
Em K.
food was great. the girl who took my order was extremely rude and had a terrible attitude. they had over an hour until they closed and when i asked for something on the menu she annoyingly said "we're not making any more of those tonight" and continued to deny over half of the menu items.
Michelle Guenther
Waited forever for our order, then when we got it, the outside of the pretzel dogs were burned and the inside was gooey, doughy and inedible. Had to throw it away.
My daughter asked to go there after school today. So I took her and my father to try it out. The girl that took our order seemed very bothered that we didn't immediately know what we wanted. My father and I both got the pretzel dog and my daughter got the mini pretzel dogs we also got lemonades.Apparently the girl that took the order left and didn't tell anyone what we ordered. We waited 40+ minutes until I asked about the order.When the order finally arrived the pretzel dogs were burnt on the outside and way under cooked in the inside (raw dough). Even though I really didn't want to spend anymore money there my daughter wanted to try a cinnamon roll to go. Thankfully we didn't have to wait too long for that but unfortunately the cinnamon rolls was quite stale,We won't be going back.
Atmosphere: 3
Food: 1
Service: 1
Friendly staff. Service is average, kinda slow if you order something big. Be sure to have time for things! Good food, but kinda pricey.
Atmosphere: 4
Food: 4
Service: 4
Stopped at 6 pm for a pretzel and cheese to enjoy as I continued on my way. It was inedible.It was so dried out and hard that it required two hands to break a piece off. Cheese was cold and congealed. Nearly $7 - right in the trash. (I have contacted corporate, and urge anyone else who has a similar experience to do the same. It looks like this location has big problems.)
Food: 1
Service: 1
This location is terrible. Everything so far from this location has been hard (pretzels and center of the roll). Very disappointing, I gave this place multiple chances and every time I left disappointed. And honestly the staff wasn’t that great either.
Food: 1
Service: 1
Food was hard and not warm.
Atmosphere: 2
Food: 1
Service: 2
Historically Auntie Anne’s has always been one of my favorites. This location is terrible. The last time I went in they gave me a pretzel from the Victorian era and told me the nuggets I orders would be 8 min, not the 20+ min I ended up waiting.
Atmosphere: 1
Food: 1
Service: 1
Store hrs say open at 10am. People on the store at 10:15 with door locked! Ridiculous!
Atmosphere: 1
Service: 1
Wanted to eat here for the first time left because it was a 25 minute wait for a couple of cinnamon rolls because they were out even though they weren't busy. Only other option was some burnt crusty pretzels. Won't be attempting to eat here
Food: 1
Service: 1
I placed an order online to get my birthday pretzel and when we arrived at the store, it was closed at 2pm :( They had a sign that said “closed for the day” with nobody in the store and phones not working. Very upsetting.
Atmosphere: 1
Food: 1
Service: 1
Not impressed. Will drive 20 minutes to the next closest to our home. Pretzel nugget bottoms were burnt. Cinnamon roll bottoms were hard. Things were left in the warmer FAR TOO LONG. Cheese sauce was cold. There were 2 people working and the older blonde refused to help the line of people building up. Instead she told the already busy co worker to hurry up so she can start taking orders again and then left her in the store by herself. Poor service, training, and management.
Restaurantji Recommends
Very disappointed with everything from the second we walked in. No ice for drinks pretzel bottoms were burnt, service wasn’t great and out of things we wanted to order. Won’t be back.
I used to work here in the end of 2022 and was a great team! All of those workers have since found other employment and the store has gone down hill since! Always close early and at that turn off the ovens 45+ minutes before expecting to close. Always basically bare in the display and have to wait for anything you’re wanting cooked.
Open til 6... Yet absolutely nothing on menu is is available unless you wish to wait 25-30 minutes. 10/10 do not recommend.
food was great. the girl who took my order was extremely rude and had a terrible attitude. they had over an hour until they closed and when i asked for something on the menu she annoyingly said "we're not making any more of those tonight" and continued to deny over half of the menu items.
Waited forever for our order, then when we got it, the outside of the pretzel dogs were burned and the inside was gooey, doughy and inedible. Had to throw it away.