Shout out to the whole crew that was working today around 4:30PM! Y'all the real MVPs this crew needs a raise!
Atmosphere: 5
Food: 5
Service: 5
Eric
I normally don't eat at 5 guys, because they over cook the food. Burgers are normally almost charcoal and the bacon is charcoal. I was pressed for time so I stopped in. I was amazed the burger was not over cooked and the bacon still had some flex to it. Tasted pretty good. I might stop back in if they keep doing it this way.
Atmosphere: 3
Food: 3
Service: 4
Lt_Lefty15
Good food (especially the fries that Five Guys is known for).
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burgers and Fries, Hamburger
Gino none
Good burgers and food, just expensive but who isn't. Tough times.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burgers and Fries, Little Fries
Corey Benson
Be careful if using the app to order delivery. If you have an issue the store says call DoorDash. DoorDash says call the store. So you are not protected and nobody cares!
Food: 4
Service: 1
Recommended dishes: Burgers and Fries
Rachel Hewitt
We loved the food and using the menus app on my phone.Parking: Plenty of parking available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries That over Fill the Container and a Portion of the Bag, Regular Fries, Burgers and Fries, blt, Cheeseburger
Hazel Rasmussen
Five guys isn’t always worth the price. Went here a few weeks ago, fries were cold and seemed rushed. Usually the food is
Atmosphere: 3
Food: 3
Service: 4
Leiver Rodriguez
Their costumer service is incredible! Ashley the Manager! Help me with my order that I got wrong the day before. Came back the next day and they fix it all also they take care of me with extra fries and a Shake. They are amazing! I would absolutely be back. Would bring friends and family with me! 5 Stars for all the Staff!
Atmosphere: 5
Food: 5
Service: 5
Ganwou Saiyou
I am a Door Dasher here in Kenosha and I got an order to pick up at five guy, on arriving one of the staff attended to me timely and told me he’s preparing the order and I said ok and step aside to wait. While waiting another staff made me the drink that is included in the order and I said thank you to him and I continued waiting for the rest of the order.While waiting, a lady walked up to the first guy who attend to me and started telling him some kind of story or whatever. I saw that the guy stood there so engrossed in the story and she was laughing and enjoying her story, and for a second he tried to bag one of the orders while listening to her. Also, the second guy who made me the drink went closer to listen to whatever story the lady was telling the other guy—mind you I was still standing there waiting.I felt very concerned that the lady was distracting the first guy working on getting my order ready on-time with her story so I talked from where I was standing saying “ could you guys attend to me”? Then the lady walked up to me with a straight face and said ? “ we are waiting for the fries to be ready, we have to make it when you get here and you will need to wait 1–2 minutes for your order to be ready” , and she walked away with an attitude.I said she is rude to the guy who walked close me after I complained though, because of the tune in her response to me.Her story stopped and everyone went back to what they were doing after I complained, and I heard her complaining to one of the guys about what I said bla bla, so I talked back at her from where I was standing saying “you need to speak to me with some respect “ and boom she blow up on my face yelling. She asked me to leave the store, took the drink from the table that was for the order and said I am not picking up that order, that she is the manager. I told her i don’t care, I just need my order and request that she speak to me with respect. And she say she was going to call the policy and I was like go ahead. I went ahead to say “you want to call the police to arrest me because I ask you to speak to me with respect? Or because I complain of my order being delayed? I then asked her again “is it because I am BLACK? And she responded by calling me “a racist” I told her I’m not.She called the police and I have no idea what she told them because I was surprised to see four police cars and officers. I called DoorDash and told them what happened and stayed back at the store to answer and tell my side of the story what happened in the store.NB: she asked the two guys who witnessed everything not to say a word and they all left their service point and disappeared when the police came. I know their faces and can identify them in case asked to identify them.The police perfectly understood the situation, the call was not necessary. The name of the manager who displayed this unprofessional attitude/behavior is Ashley working at 9330 75th St pleasant prairie. This incident happened today in above address March 3rd around 4:46 PM — 5:20 PM, the time may not be accurate but it’s between that time period.NB: the police officer who spoke to me said the manager Ashley as requested me to never go to that store “Five Guys” so he asked me to reach out to a higher manager to resolve it so I can continue picking up food in that particular store. He knows she overreacted and he gave me that advice.DoorDash is investigating the incident and for my safety I will not go to that store because she may harm me if she sight me in the store. I have also informed DoorDash to remove me from the store.I had to even post this review anonymously because Ashley may trace me to my house with my name showing on this review to hurt me. This is how unsafe I feel from how Ashley the manager working in Five Guys treated me today.This is such a poor attitude/behavior for a business. Apparently, she would walk anyone out from the restaurant who dare to complain of their food/order being delayed.
Service: 1
jen
Nothing to write home about. Ordered a cheese dog thinking it would be either cheese sauce or at least shredded cheese it was straight up a slice of cheese thrown on it.. no chili dogs only regular or cheese fries were very salty.
My first time here Fries where very good I got a cheese burger all the way and it didn’t have much flavor bun was soggy just wasn’t my favorite Id definitely go back for just the
Atmosphere: 5
Food: 3
Service: 5
Taras Kundeus
Tasty food, friendly staff and positive atmosphere ?Parking: Lots of parking lots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
J G
Ive only ate at 5 guys one time before trying this location. The burgers were flavorless fries weren't like remembered. The burgers from what use to be juicier and better quality. My fries tasted like the put the old ones back in the fryer. Maybe they had an off day I more then likely won't be back. Five Guys seems to be too over priced and less quality then even Culver's. I would of compared the burger patty to right above McDonald's in terms of quality, but more dried out then a loaf of bread on a countertop for a week.
Atmosphere: 3
Food: 1
Service: 4
Joey Mazurek
Lady Manager Ashley is rude and ignorant and hides it well under a fake smile.She fired a lot of people who worked there and falsey reports people to HR because she doesn't like someone.
Shout out to the whole crew that was working today around 4:30PM! Y'all the real MVPs this crew needs a raise!
Atmosphere: 5
Food: 5
Service: 5
I normally don't eat at 5 guys, because they over cook the food. Burgers are normally almost charcoal and the bacon is charcoal. I was pressed for time so I stopped in. I was amazed the burger was not over cooked and the bacon still had some flex to it. Tasted pretty good. I might stop back in if they keep doing it this way.
Atmosphere: 3
Food: 3
Service: 4
Good food (especially the fries that Five Guys is known for).
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burgers and Fries, Hamburger
Good burgers and food, just expensive but who isn't. Tough times.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burgers and Fries, Little Fries
Be careful if using the app to order delivery. If you have an issue the store says call DoorDash. DoorDash says call the store. So you are not protected and nobody cares!
Food: 4
Service: 1
Recommended dishes: Burgers and Fries
We loved the food and using the menus app on my phone.Parking: Plenty of parking available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries That over Fill the Container and a Portion of the Bag, Regular Fries, Burgers and Fries, blt, Cheeseburger
Five guys isn’t always worth the price. Went here a few weeks ago, fries were cold and seemed rushed. Usually the food is
Atmosphere: 3
Food: 3
Service: 4
Their costumer service is incredible! Ashley the Manager! Help me with my order that I got wrong the day before. Came back the next day and they fix it all also they take care of me with extra fries and a Shake. They are amazing! I would absolutely be back. Would bring friends and family with me! 5 Stars for all the Staff!
Atmosphere: 5
Food: 5
Service: 5
I am a Door Dasher here in Kenosha and I got an order to pick up at five guy, on arriving one of the staff attended to me timely and told me he’s preparing the order and I said ok and step aside to wait. While waiting another staff made me the drink that is included in the order and I said thank you to him and I continued waiting for the rest of the order.While waiting, a lady walked up to the first guy who attend to me and started telling him some kind of story or whatever. I saw that the guy stood there so engrossed in the story and she was laughing and enjoying her story, and for a second he tried to bag one of the orders while listening to her. Also, the second guy who made me the drink went closer to listen to whatever story the lady was telling the other guy—mind you I was still standing there waiting.I felt very concerned that the lady was distracting the first guy working on getting my order ready on-time with her story so I talked from where I was standing saying “ could you guys attend to me”? Then the lady walked up to me with a straight face and said ? “ we are waiting for the fries to be ready, we have to make it when you get here and you will need to wait 1–2 minutes for your order to be ready” , and she walked away with an attitude.I said she is rude to the guy who walked close me after I complained though, because of the tune in her response to me.Her story stopped and everyone went back to what they were doing after I complained, and I heard her complaining to one of the guys about what I said bla bla, so I talked back at her from where I was standing saying “you need to speak to me with some respect “ and boom she blow up on my face yelling. She asked me to leave the store, took the drink from the table that was for the order and said I am not picking up that order, that she is the manager. I told her i don’t care, I just need my order and request that she speak to me with respect. And she say she was going to call the policy and I was like go ahead. I went ahead to say “you want to call the police to arrest me because I ask you to speak to me with respect? Or because I complain of my order being delayed? I then asked her again “is it because I am BLACK? And she responded by calling me “a racist” I told her I’m not.She called the police and I have no idea what she told them because I was surprised to see four police cars and officers. I called DoorDash and told them what happened and stayed back at the store to answer and tell my side of the story what happened in the store.NB: she asked the two guys who witnessed everything not to say a word and they all left their service point and disappeared when the police came. I know their faces and can identify them in case asked to identify them.The police perfectly understood the situation, the call was not necessary. The name of the manager who displayed this unprofessional attitude/behavior is Ashley working at 9330 75th St pleasant prairie. This incident happened today in above address March 3rd around 4:46 PM — 5:20 PM, the time may not be accurate but it’s between that time period.NB: the police officer who spoke to me said the manager Ashley as requested me to never go to that store “Five Guys” so he asked me to reach out to a higher manager to resolve it so I can continue picking up food in that particular store. He knows she overreacted and he gave me that advice.DoorDash is investigating the incident and for my safety I will not go to that store because she may harm me if she sight me in the store. I have also informed DoorDash to remove me from the store.I had to even post this review anonymously because Ashley may trace me to my house with my name showing on this review to hurt me. This is how unsafe I feel from how Ashley the manager working in Five Guys treated me today.This is such a poor attitude/behavior for a business. Apparently, she would walk anyone out from the restaurant who dare to complain of their food/order being delayed.
Service: 1
Nothing to write home about. Ordered a cheese dog thinking it would be either cheese sauce or at least shredded cheese it was straight up a slice of cheese thrown on it.. no chili dogs only regular or cheese fries were very salty.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
My first time here Fries where very good I got a cheese burger all the way and it didn’t have much flavor bun was soggy just wasn’t my favorite Id definitely go back for just the
Atmosphere: 5
Food: 3
Service: 5
Tasty food, friendly staff and positive atmosphere ?Parking: Lots of parking lots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
Ive only ate at 5 guys one time before trying this location. The burgers were flavorless fries weren't like remembered. The burgers from what use to be juicier and better quality. My fries tasted like the put the old ones back in the fryer. Maybe they had an off day I more then likely won't be back. Five Guys seems to be too over priced and less quality then even Culver's. I would of compared the burger patty to right above McDonald's in terms of quality, but more dried out then a loaf of bread on a countertop for a week.
Atmosphere: 3
Food: 1
Service: 4
Lady Manager Ashley is rude and ignorant and hides it well under a fake smile.She fired a lot of people who worked there and falsey reports people to HR because she doesn't like someone.
Atmosphere: 1
Food: 1
Service: 1
It's fine. Just way over priced!
Atmosphere: 3
Food: 3
Service: 3