I ordered a very large order to be picked up. We were told not to lay the bag down as something was not in a container with a lid. We got home, opened the sealed bag and found the hong su sauce over everything in the bag. They had put it on the bottom in the white container but put heavy things on top of it. This squished the sauce everywhere making that entree inedible. (We kept the bag upright as they told us to). We had to put everything else in Tupperware immediately since everything else was covered in sauce. When we finally got to eat after cleaning up the huge mess, the egg foo Jung was tasteless. We had asked for some sweet and sour sauce and not a single one was in the bag. Just a very big disappointment for ordering a large take out meal for a get-together. Will not order a large gathering meal from here ever again.
Atmosphere: 1
Food: 1
Service: 1
Matt Martin
Food is great, customer service is horrible. That little boy in the kitchen needs training. (Lady-boy that's been there 40 years) He should retire if he doesn't like customers.
Jessica Cramer
Absolutely the worst customer service I have ever experienced in my life. My husband has been a loyal customer to Kim’s Garden for YEARS. A few months ago he called to place an order for pick up. The first time he called they answered and then hung up. So he called back and they answered the phone saying “what do you want, I’m busy!” So my husband said “fine, I won’t order then” and hung up. They ended up BLOCKING his number and putting him on a ban list. Then recently my mother in law went in to pick up her order and they asked her if she was related to my husband. Are you kidding me?! What if she is…. Are you going to spit in her food? Seriously, YOU were the rude ones. I’m just mind blown a business would treat their customers like this. You lost a loyal customer that has been coming to you for years.
Paul Barstatis
The food quality has definitely gone downhill over the past few years, and is mediocre at best now. The service is even worse. Very unfriendly and unprofessional. An 18% gratuity charge was automatically added to my bill without authorization for takeout!!!! I’m sorry, but I do NOT generally tip for takeout orders. That’s usually a big part of the reason to order takeout when I do, to avoid having to dish out the additional amount. For that, I would prefer to dine out and be served, which is not even an option at this location anymore, as they are still apparently all caught up in ridiculous covid precautions, four years after the fact!!! SMH
Atmosphere: 2
Food: 3
Service: 1
Jackie Hernandez
I am a Doordash driver and on several occasions I have gone to pick up orders at this restaurant, where the lady in the kitchen, I imagine, must be a very aggressive, despotic owner. I show him the app with the order information including the customer's name and he still tells you to tell him the order. And if you don't repeat it, he won't give you food. And he even yells at you and runs at you. Today has already passed me. Besides, I don't understand how people consume from there, the restaurant needs a lot of cleaning.
Dean Hoover
I can see why they were awarded with best in 2022 and 2023 - they add the most vegetables and meat in their main dishes than anyone else in the area. The appetizers were a bit skimpy compared to others in the area, but still very good.
Atmosphere: 4
Food: 5
Service: 5
Margaret Howard
Ordered the Pad Thai and not only was it so salty it was completely inediblebut, the noodles were still crunchy because they were wildly undercooked. I’d give this place no stars if I could.
Food: 1
Rich C.
Ordered food online for pickup. Order was 25 minutes late and incorrect. I'll go elsewhere next time.
Salli Pacheco
I went here last night food was weird raw green peppers and a big tomato cut in 4chunks in my sweet n sour chicken n was more sour than anything then I got sick had to leave work early couldn’t stay out the
Atmosphere: 1
Food: 1
Service: 4
Reily Graf
Great food and great service. Staff is incredibly helpful and the food is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Roll, Sweet and Sour Shrimp, Fried Rice, General TSO Chicken
We ordered Mongolian beef, but received a dish dominated by bamboo shoots and pinions, lacking the expected beef. Despite my previous experience with and attempts at cooking Mongolian beef, this was a disappointing deviation. Hoping to support a local restaurant, we found ourselves hungry and dissatisfied—it turned out to be Mongolian veggies rather than the anticipated beef dish.
Atmosphere: 2
Food: 1
Service: 1
C Boneck
We ordered take-out last night. It was just fine and comparable to the very few Chinese food restaurants in the Waukesha area. Was it amazing or the best ever? It was good. It seems they are under new ownership and getting things figured out and I have noticed some changes. I definitely like the new owner's lo mein noodles better, much better. My wife wishes they go back to using straw mushrooms. We fed our extended family of seven and there were no undesirable issues. If there were, I would contact them directly and give them an opportunity before trying to destroy them. Kim's prices are lower priced and it reminds me of the mid to lower priced take-out Chinese places on the east coast.
Atmosphere: 5
Food: 5
Service: 5
Michelle
Sometimes I love the food, sometimes it’s underwhelming. The times that it is good are what keep us ordering from there, but it can be a gamble on quality unfortunately. The egg rolls and crab Rangoon are always great- my favorite in town. I love the sesame chicken on good days, but sometimes I get it with mushy breading and lower quality chicken pieces. The sesame sauce is superb though! Online ordering is convenient and food is usually ready quickly and on time.
Atmosphere: 4
Food: 3
Service: 4
Ma Ma Mugre
undercooked doughy dumplings and Curry was filled more with chunks of raw onions and canned mushrooms rather than tofu and chicken. Taste was equally as appetizing it looked Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Tom M.
Heard good things about this place. Tried them tonight. Veggie Spring Rolls heavy garlic and frozen in middle. Hong Sue chicken was overcooked and hard. Egg drop soup was excellent. Rice was perfectly cooked.
I ordered a very large order to be picked up. We were told not to lay the bag down as something was not in a container with a lid. We got home, opened the sealed bag and found the hong su sauce over everything in the bag. They had put it on the bottom in the white container but put heavy things on top of it. This squished the sauce everywhere making that entree inedible. (We kept the bag upright as they told us to). We had to put everything else in Tupperware immediately since everything else was covered in sauce. When we finally got to eat after cleaning up the huge mess, the egg foo Jung was tasteless. We had asked for some sweet and sour sauce and not a single one was in the bag. Just a very big disappointment for ordering a large take out meal for a get-together. Will not order a large gathering meal from here ever again.
Atmosphere: 1
Food: 1
Service: 1
Food is great, customer service is horrible. That little boy in the kitchen needs training. (Lady-boy that's been there 40 years) He should retire if he doesn't like customers.
Absolutely the worst customer service I have ever experienced in my life. My husband has been a loyal customer to Kim’s Garden for YEARS. A few months ago he called to place an order for pick up. The first time he called they answered and then hung up. So he called back and they answered the phone saying “what do you want, I’m busy!” So my husband said “fine, I won’t order then” and hung up. They ended up BLOCKING his number and putting him on a ban list. Then recently my mother in law went in to pick up her order and they asked her if she was related to my husband. Are you kidding me?! What if she is…. Are you going to spit in her food? Seriously, YOU were the rude ones. I’m just mind blown a business would treat their customers like this. You lost a loyal customer that has been coming to you for years.
The food quality has definitely gone downhill over the past few years, and is mediocre at best now. The service is even worse. Very unfriendly and unprofessional. An 18% gratuity charge was automatically added to my bill without authorization for takeout!!!! I’m sorry, but I do NOT generally tip for takeout orders. That’s usually a big part of the reason to order takeout when I do, to avoid having to dish out the additional amount. For that, I would prefer to dine out and be served, which is not even an option at this location anymore, as they are still apparently all caught up in ridiculous covid precautions, four years after the fact!!! SMH
Atmosphere: 2
Food: 3
Service: 1
I am a Doordash driver and on several occasions I have gone to pick up orders at this restaurant, where the lady in the kitchen, I imagine, must be a very aggressive, despotic owner. I show him the app with the order information including the customer's name and he still tells you to tell him the order. And if you don't repeat it, he won't give you food. And he even yells at you and runs at you. Today has already passed me. Besides, I don't understand how people consume from there, the restaurant needs a lot of cleaning.
I can see why they were awarded with best in 2022 and 2023 - they add the most vegetables and meat in their main dishes than anyone else in the area. The appetizers were a bit skimpy compared to others in the area, but still very good.
Atmosphere: 4
Food: 5
Service: 5
Ordered the Pad Thai and not only was it so salty it was completely inediblebut, the noodles were still crunchy because they were wildly undercooked. I’d give this place no stars if I could.
Food: 1
Ordered food online for pickup. Order was 25 minutes late and incorrect. I'll go elsewhere next time.
I went here last night food was weird raw green peppers and a big tomato cut in 4chunks in my sweet n sour chicken n was more sour than anything then I got sick had to leave work early couldn’t stay out the
Atmosphere: 1
Food: 1
Service: 4
Great food and great service. Staff is incredibly helpful and the food is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Roll, Sweet and Sour Shrimp, Fried Rice, General TSO Chicken
Restaurantji Recommends
We ordered Mongolian beef, but received a dish dominated by bamboo shoots and pinions, lacking the expected beef. Despite my previous experience with and attempts at cooking Mongolian beef, this was a disappointing deviation. Hoping to support a local restaurant, we found ourselves hungry and dissatisfied—it turned out to be Mongolian veggies rather than the anticipated beef dish.
Atmosphere: 2
Food: 1
Service: 1
We ordered take-out last night. It was just fine and comparable to the very few Chinese food restaurants in the Waukesha area. Was it amazing or the best ever? It was good. It seems they are under new ownership and getting things figured out and I have noticed some changes. I definitely like the new owner's lo mein noodles better, much better. My wife wishes they go back to using straw mushrooms. We fed our extended family of seven and there were no undesirable issues. If there were, I would contact them directly and give them an opportunity before trying to destroy them. Kim's prices are lower priced and it reminds me of the mid to lower priced take-out Chinese places on the east coast.
Atmosphere: 5
Food: 5
Service: 5
Sometimes I love the food, sometimes it’s underwhelming. The times that it is good are what keep us ordering from there, but it can be a gamble on quality unfortunately. The egg rolls and crab Rangoon are always great- my favorite in town. I love the sesame chicken on good days, but sometimes I get it with mushy breading and lower quality chicken pieces. The sesame sauce is superb though! Online ordering is convenient and food is usually ready quickly and on time.
Atmosphere: 4
Food: 3
Service: 4
undercooked doughy dumplings and Curry was filled more with chunks of raw onions and canned mushrooms rather than tofu and chicken. Taste was equally as appetizing it looked Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Heard good things about this place. Tried them tonight. Veggie Spring Rolls heavy garlic and frozen in middle. Hong Sue chicken was overcooked and hard. Egg drop soup was excellent. Rice was perfectly cooked.