Great place, great pizza, great staff. Friday is pizza night at my house and I always get the same driver, whose always friendly (and he's got a sweet pickup). Don't sleep on their custard either.
Atmosphere: 5
Food: 5
Service: 5
Derrick Bures
Just tryed to order a pizza for 5:30. Could not understand the person plus no future orders at my address.
Nicholas glenetski
Was expecting way better pizza . Would say
Atmosphere: 5
Food: 3
Service: 5
Angel Bonner
Placed an order around 4:30 pm on a Friday night for a pick up the following day for 1:30 pm on a Saturday. The next day my niece went to pick up the pizza around that time. Turned out they made it on Friday and yelled at my niece that no one came to pick it up and they threw it in the trash. No one even called me to let me know there was even a pizza? She called me upset and I called to verify my order. They agreed that the pizza was supposed to be made for Saturday. I asked for a refund back. He said it would take 2 to 3 business days for the refund. The manager wanted to make it right and said I could get a refund back and the two pizzas for free. I declined the offer as I had no need for them anymore. I've waited 9 days and there still wasn't a refund in my account. Still dealing with the issue...
Service: 1
Zachary Hallas
I ordered a pizza 3 hours ahead for at work with a 1:45am delivery time. The pizza didn't not show up until 2:30am My Receipt says prepared at 1:05am so when I received it was practically cold. I Will never eat at the wausau Wisconsin toppers again!
Food: 1
Service: 1
Heather Kersten
Quick delivery!! Everything was nice and hot and everything was exactly how we precisely ordered it!!
Food is good, Repeatedly gives me the wrong items than what I ordered, this has happened multiple times. Other than that they aren't terrible.
Atmosphere: 3
Food: 4
Service: 1
Morgan Kuphal
You used to be my go-to pizza place, but some of the recently hired staff are sub par. They no longer make the pizzas correctly. Ingredients are wrong and the overall quality is bad. The pizzas are now often undercooked.Please bring the old Toppers back! I want to be able to order a decent pizza from you again!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Buffalo Chicken Topper Pizza
Matthew Meindel
We live 15 minutes away per google maps and ways app. They stated they do not deliver to our location. What pizza deliver has that short of a delivery zone? Just ordered dominos instead which is 18 minutes away and they were great because they actually delivered our food.
Atmosphere: 1
Food: 1
Service: 1
Jessica Carlson
Ordered delivery, was the only place open. We get the delivery didn't open it until we were in our kitchen. We had ordered a triple baconstix, when we noticed it wasn't a triple we called right away, first we spoke to the call center who when I counted the stixs for them transferred me directly to a manager of the location. When I tried to explain the order was short, they said that it's just the way it's cut. I said no, a triple would fill the box. They said no, it's just the way it's cut, that's why there isn't as many. My boyfriend, whose dinner it was got on the phone and asked if we were able to send a picture, they said they didn't have the capability. He said ok, we will be right down to show you. At this point with not being heard on the call, we just wanted to get the money back.We got down there, the young man in the kitchen apologized and explained it was his 3rd day. And we said that's okay, accidents happen. He was willing to remake it, we said no thank you, we just wanted to speak to the manager. He brought the manager up front and my boyfriend asked if he was the one we spoke with on the phone, he said no, my boyfriend asked if he dialed the number who would he get? He'd like to speak to that person. The manager said do you want my help or not? I explained that we were supposed to be transferred to a manager from the phone, that person was very rude, we tried to explain the order wasn't correct and we were told it was just the way its cut. Clearly, it's not, it doesn't even fill a good portion of the triplestix box. He apologized, said the guy in the kitchen used the wrong pattern, we said, accidents happen but that could fit one of those small boxes if you bring it to compare. So when we explained it didnt fill the triplestix box, its not the way it was cut. He said it must have been the driver we spoke with not wanting to lose out on the tip. As managers in customer service ourselves, we were really not impressed with his responses. Don't blame the others, just apologize and help find a solution.End result: The manager refunded the order, asked if we wanted it. We said no thank you, give it to the guy in the kitchen. The young man in the kitchen was very sweet and had tried to rectify the situation promptly.
Food: 3
Service: 2
Shara Etoi
I placed an order for my birthday dessert Stix and it said it would be ready by 8pm(on 9/3/2023). I got there only to not be greeted for almost 20 minutes and that was ONLY after another employee got there for their shift. I told him I waited that long just to be greeted even and he apologized and then looked all around for them only to ask the other guy(maybe the manager) who said he didn't have an order for it even though my email showed it was ready for pickup. The "manager" was rude and telling me their online orders don't always come through. He just said "I'm not going to argue with you do you want to wait or not" I said how long and he just held his arms out and I said are you going to answer me....how long? He still stood there then said I have 2 orders ahead of you so 15 minutes I said I can't I have to get our other food home as I have a diabetic child at home waiting for dinner. I went to my car then went in to show him my email and he's like well I don't have that on my screen I said can you just put me down for a free one because unfortunately it's already been pulled from my account. I explained I didn't care about the food it was free but the rudeness and lack of communication was uncalled for. He only apologized for the fact that it wasn't there not the lack of communication. Didn't say hey welcome to toppers it'll just be a minute(he told my oldest that when she went in but he didn't know we were together as she was in the bathroom when I went in so he had no idea for a few minutes) and those few minutes were 20 minutes. He did seem to rush a little when i said my diabetic child was waiting on her food and said he also has a diabetic child. The employee who got there later was the most helpful in this whole situation.
Great place, great pizza, great staff. Friday is pizza night at my house and I always get the same driver, whose always friendly (and he's got a sweet pickup). Don't sleep on their custard either.
Atmosphere: 5
Food: 5
Service: 5
Just tryed to order a pizza for 5:30. Could not understand the person plus no future orders at my address.
Was expecting way better pizza . Would say
Atmosphere: 5
Food: 3
Service: 5
Placed an order around 4:30 pm on a Friday night for a pick up the following day for 1:30 pm on a Saturday. The next day my niece went to pick up the pizza around that time. Turned out they made it on Friday and yelled at my niece that no one came to pick it up and they threw it in the trash. No one even called me to let me know there was even a pizza? She called me upset and I called to verify my order. They agreed that the pizza was supposed to be made for Saturday. I asked for a refund back. He said it would take 2 to 3 business days for the refund. The manager wanted to make it right and said I could get a refund back and the two pizzas for free. I declined the offer as I had no need for them anymore. I've waited 9 days and there still wasn't a refund in my account. Still dealing with the issue...
Service: 1
I ordered a pizza 3 hours ahead for at work with a 1:45am delivery time. The pizza didn't not show up until 2:30am My Receipt says prepared at 1:05am so when I received it was practically cold. I Will never eat at the wausau Wisconsin toppers again!
Food: 1
Service: 1
Quick delivery!! Everything was nice and hot and everything was exactly how we precisely ordered it!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Topperstix, Chocolate & Cream Monkey Bread, Loaded Tot-Zza
Always perfectly made and it’s my daughter’s favorite. She requests it multiple times a week!
Atmosphere: 5
Food: 5
Service: 5
I ordered food at 450pm, eta for delivery was 521-531 at 602 they call and tell me they can’t fulfill my order. Then hung up on me,
Service: 1
Good food but a little
Atmosphere: 5
Food: 5
Service: 3
The best chain pizza shop in the area! Gets my order right every time & workers are always wearing a smile.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is good, Repeatedly gives me the wrong items than what I ordered, this has happened multiple times. Other than that they aren't terrible.
Atmosphere: 3
Food: 4
Service: 1
You used to be my go-to pizza place, but some of the recently hired staff are sub par. They no longer make the pizzas correctly. Ingredients are wrong and the overall quality is bad. The pizzas are now often undercooked.Please bring the old Toppers back! I want to be able to order a decent pizza from you again!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Buffalo Chicken Topper Pizza
We live 15 minutes away per google maps and ways app. They stated they do not deliver to our location. What pizza deliver has that short of a delivery zone? Just ordered dominos instead which is 18 minutes away and they were great because they actually delivered our food.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery, was the only place open. We get the delivery didn't open it until we were in our kitchen. We had ordered a triple baconstix, when we noticed it wasn't a triple we called right away, first we spoke to the call center who when I counted the stixs for them transferred me directly to a manager of the location. When I tried to explain the order was short, they said that it's just the way it's cut. I said no, a triple would fill the box. They said no, it's just the way it's cut, that's why there isn't as many. My boyfriend, whose dinner it was got on the phone and asked if we were able to send a picture, they said they didn't have the capability. He said ok, we will be right down to show you. At this point with not being heard on the call, we just wanted to get the money back.We got down there, the young man in the kitchen apologized and explained it was his 3rd day. And we said that's okay, accidents happen. He was willing to remake it, we said no thank you, we just wanted to speak to the manager. He brought the manager up front and my boyfriend asked if he was the one we spoke with on the phone, he said no, my boyfriend asked if he dialed the number who would he get? He'd like to speak to that person. The manager said do you want my help or not? I explained that we were supposed to be transferred to a manager from the phone, that person was very rude, we tried to explain the order wasn't correct and we were told it was just the way its cut. Clearly, it's not, it doesn't even fill a good portion of the triplestix box. He apologized, said the guy in the kitchen used the wrong pattern, we said, accidents happen but that could fit one of those small boxes if you bring it to compare. So when we explained it didnt fill the triplestix box, its not the way it was cut. He said it must have been the driver we spoke with not wanting to lose out on the tip. As managers in customer service ourselves, we were really not impressed with his responses. Don't blame the others, just apologize and help find a solution.End result: The manager refunded the order, asked if we wanted it. We said no thank you, give it to the guy in the kitchen. The young man in the kitchen was very sweet and had tried to rectify the situation promptly.
Food: 3
Service: 2
I placed an order for my birthday dessert Stix and it said it would be ready by 8pm(on 9/3/2023). I got there only to not be greeted for almost 20 minutes and that was ONLY after another employee got there for their shift. I told him I waited that long just to be greeted even and he apologized and then looked all around for them only to ask the other guy(maybe the manager) who said he didn't have an order for it even though my email showed it was ready for pickup. The "manager" was rude and telling me their online orders don't always come through. He just said "I'm not going to argue with you do you want to wait or not" I said how long and he just held his arms out and I said are you going to answer me....how long? He still stood there then said I have 2 orders ahead of you so 15 minutes I said I can't I have to get our other food home as I have a diabetic child at home waiting for dinner. I went to my car then went in to show him my email and he's like well I don't have that on my screen I said can you just put me down for a free one because unfortunately it's already been pulled from my account. I explained I didn't care about the food it was free but the rudeness and lack of communication was uncalled for. He only apologized for the fact that it wasn't there not the lack of communication. Didn't say hey welcome to toppers it'll just be a minute(he told my oldest that when she went in but he didn't know we were together as she was in the bathroom when I went in so he had no idea for a few minutes) and those few minutes were 20 minutes. He did seem to rush a little when i said my diabetic child was waiting on her food and said he also has a diabetic child. The employee who got there later was the most helpful in this whole situation.
Atmosphere: 1
Food: 1
Service: 1