The Chocolate Factory

1402 S Main St, West Bend
(262) 306-8894

Recent Reviews

Duane Larson

Your food is very

Atmosphere: 5

Food: 5

Service: 5

Lila Mueller

Great assortment of ice cream.

Atmosphere: 3

Food: 5

Service: 5

Logan Sarge

The best ice cream in town!! Subs are great too!

Atmosphere: 5

Food: 5

Service: 5

Mary Beth Eilbes

Love the selection of ice cream! You pay by the ounce for ice cream, so I always get at least 4 different 1/2 scoops of ice cream. When I want more flavors, I have the employee give me baby scoops. Subs arrive warm and made as requested. Employee usually asks if you want what comes on the sub, but if they don't, ask or a lot of times it's too much mayo or oregano. Never too many onions, which I have to always ask for more. There's also croissant sandwiches, hot dogs, salads, soups & chili. Some things ordered have an extra charge. Besides many flavors of ice cream, there's a lot of Sundae & malt & shake choices, besides brownies & chocolate chip cookies..Vegetarian options: Veggie subsDietary restrictions: Be sure to ✅ out before going. When special ordering, haven't had a problem getting the request done correctly.Parking: Located in a strip mall. If it's lunch or supper time you may have to park & walk a little bit. Summer's are especially busyKid-friendliness: If your child likes subs, order it their way. You still pay the same price no matter what is on your sub.Wheelchair accessibility: Ground is flat & door opens wide enough to accommodate a wheelchair.

Atmosphere: 5

Food: 5

Service: 5

Kristina Bohman

Kid-friendliness: The only thing I didn't like was the location of the soda machines. People congregated, waiting to fill their soda cups right in front of the window for my to go order. Food was GREAT. Good service too.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Turkey, Chips, Chili

Julie Popoutsis

Excellent service and very yummy food and ice cream!

Atmosphere: 5

Food: 5

Service: 5

Sheri B

I had a rare chance to spend a whole day with my nieces and nephew and they asked to come here for lunch. Our order was completely screwed up and when I got home later and looked over the receipts, I was overcharged! Never, ever going back!

Atmosphere: 3

Food: 3

Service: 1

Jared Dudzek

Great selection of subs and ice cream. Hard to choose, great staff and the food was excellent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Phoenix

Mariah Jones

Customers service is HORRIBLE! Young lady never even spoke just walked up and looked at us!

Atmosphere: 3

Food: 1

Service: 1

Curtis Piel

The food has always been good but the last three times I’ve gone, the WORKERS/SERVICE has been AWFUL. My food came out Luke warm and has not been as good as previous times. I waited 15 minutes for my shake as I watched the kids behind the counter flip cups around and take tiktok videos. Since the food has been hit or miss, I don’t know how often I’ll be coming back anymore. Please get better workers or address the current ones.

Atmosphere: 1

Food: 4

Service: 1

Kelly Hofmann

Good place to eat. Food is tasty. Also has ice cream. Check it out. I'll be back.

Atmosphere: 4

Food: 4

Service: 4

Michelle Anderson

Always delicious! Friendly service and clean updated atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Elizabeth Kremer

The food is great, but lately the service has really dropped off. The last few times I have ordered ahead for pick up I end up waiting 15 minutes after the prescribed time for my food. Today I had to ask where it was and was told “just finishing up” but clearly they hadn’t even started it. There end up being a lot of patrons standing around with scowls on their faces as they wait for their food. If you order ahead for a specific time, there should be enough organization to know when your lunch rush is coming and how to handle getting the pre-orders done on time. Otherwise, don’t take them. I think what gets me most is there is no acknowledgment that they fell short. Not even “I’m sorry for the wait.” That would have gone a long way. Highly disappointed.

Atmosphere: 2

Food: 5

Service: 1

Melissa Rose

Friendly staff. Enjoyed outdoor seating. Went here with a friend and it was pretty busy with a bit of a wait. Food was pretty good. I had a Buffalo chicken sandwich with a bag of chips and a pop. I asked for nothing on the sandwich but the meat, sauce, and onions but there was also lettuce and tomato added. I just took it off versus asking for a remake. Bathroom could use a cleaning. Overall good service and good food!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Soda, Chips

Melissa Madriaga

Friendly staff. Enjoyed outdoor seating. Went here with a friend and it was pretty busy with a bit of a wait. Food was pretty good. I had a Buffalo chicken sandwich with a bag of chips and a pop. I asked for nothing on the sandwich but the meat, sauce, and onions but there was also lettuce and tomato added. I just took it off versus asking for a remake. Bathroom could use a cleaning. Overall good service and good food!

Atmosphere: 4

Food: 4

Service: 5

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