The employees tried to harrass and belittle me, the customer, over forgetting my items and giving me a wrong kind of donut on my order as well... An employee even tried to claim to be the manager, after I confronted them about my missing and cold items and blamed it on excuses and even accusing me of being wrong, instead of taking responsibility and making it right. Turns out they werent even the manager and the true manager gave me a gift card for 5 dollars and told me to never come back because i was so disgruntled by the service which has never happened in my life... Love dunkin, hated this terrible experience and I know they can do better, since I frequent the wausau dunkin donuts store often and their food AND customer service is beyond spectacular. They blow this one out of the water. Never expected this kind of service after being a dunkin donuts customer for so long and placing a 30 dollar order only for it to be handled improperly and inappropriately. They even burnt the cheese on my sandwich. The whole ordered tucked not just the missing items and going back to the store twice...
Atmosphere: 1
Food: 1
Service: 1
Danielle Muir (biohax.art)
Went to a different Dunkin today, assuming the Bridge Street one was the only one that was making the mistake on my non-dairy matcha latte each day. But the same thing happened here.I paid extra for oatmilk and my drink label still says "Milk" and "Oatmilk" and contains both dairy and non-dairy milk. This seems to have only started about a month or so ago, and before then, I had ordered the Matcha Latte with oatmilk every day for several months with no issue whatsoever.What did I pay extra for? Why are you putting milk in the options that your menu and website clearly state can be ordered with VEGAN, NON-DAIRY SUBSTITUTIONS? This is a serious health issue as consuming dairy makes me violently ill. I am lactose intolerant and potentially allergic to dairy, yet when I order and pay extra $$$ for non-dairy items, you are charging me for the oatmilk and still giving me dairy that will cause me severe illness.
Atmosphere: 2
Food: 1
Service: 2
Melanie Topis
Ordered a coffee and a bagel. Was charged for two bagels, and given one. When I pointed out the mistake, they handled it promptly and professionally. Also the bagel was stale, and I had gone there around 11:00 a.m.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Iced Latte
Jessica watts
My kids absolutely enjoy coming here for the donuts before school, and are in love with the frozen hot chocolate! They love going inside because the crew are always super friendly, and the environment is a fun place to be. The paintings are adorable and my kids adore them! I’m never disappointed with my coffee either, and one of my personal favorites are the double chocolate donut and iced lemon loaf!Kid-friendliness: Tammy and Jordan are always the most friendly with my children and that’s something that will always keep me coming back.
Atmosphere: 5
Food: 4
Service: 5
Tammy Sielaff
Best customer service around!! Always freindly and remember my name.Kid-friendliness: Always talk with my kids when we come.
Crew is absolutely amazing and so is the art work, its a shame the managers are making them take it down.
Atmosphere: 5
Food: 5
Service: 5
Ann “Annie” Engebrecht
Loved all of it. Even the very red leaves of the bushes along the drive thru is a pretty site.Dietary restrictions: They really need to up the options for decaf coffee in the frozen coffee department and low sugar flavorings would be nice...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
charles davis
Always good customer service , quick service time. Orders are always made how there asked to be made.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Iced Latte, Bacon Egg and Cheese, Croissant, Hash Browns, Donuts, Turkey Sausage Egg and Cheese, Egg and Cheese
Kathryn Patterson
Really sad that they are discontinuing the salted caramel coffee flavoring syrup. However, I compromised by getting a cold brew, adding caramel, and then adding the salted caramel cold foam to the top. Was still pretty good coffee.
Atmosphere: 4
Food: 4
Service: 4
Beth Bleibaum
They are always so friendly and fast with service. They leave you with a smile.
Great service, great coffee.Staff is friendly and welcoming and my coffee is always made correctly, no matter who’s working.
Atmosphere: 5
Food: 5
Service: 5
Loved the coffee
Atmosphere: 5
Food: 5
Service: 5
I love this location. Always friendly, fast, and so artistic with all the murals on the windows. Other locations near by do not compare
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Patience with deafies ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Hash Browns, Donuts, Bagels, Muffins, Dunkin' Refreshers, Everything Stuffed Bagel Minis, Toasted Almond Cold Brew, Stuffed Biscuit Bites, Caramel Iced Macchiato, Grilled Cheese, Croissant, Munchkins Donut Hole Treats, Bacon Egg and Cheese, Iced Latte
The employees tried to harrass and belittle me, the customer, over forgetting my items and giving me a wrong kind of donut on my order as well... An employee even tried to claim to be the manager, after I confronted them about my missing and cold items and blamed it on excuses and even accusing me of being wrong, instead of taking responsibility and making it right. Turns out they werent even the manager and the true manager gave me a gift card for 5 dollars and told me to never come back because i was so disgruntled by the service which has never happened in my life... Love dunkin, hated this terrible experience and I know they can do better, since I frequent the wausau dunkin donuts store often and their food AND customer service is beyond spectacular. They blow this one out of the water. Never expected this kind of service after being a dunkin donuts customer for so long and placing a 30 dollar order only for it to be handled improperly and inappropriately. They even burnt the cheese on my sandwich. The whole ordered tucked not just the missing items and going back to the store twice...
Atmosphere: 1
Food: 1
Service: 1
Went to a different Dunkin today, assuming the Bridge Street one was the only one that was making the mistake on my non-dairy matcha latte each day. But the same thing happened here.I paid extra for oatmilk and my drink label still says "Milk" and "Oatmilk" and contains both dairy and non-dairy milk. This seems to have only started about a month or so ago, and before then, I had ordered the Matcha Latte with oatmilk every day for several months with no issue whatsoever.What did I pay extra for? Why are you putting milk in the options that your menu and website clearly state can be ordered with VEGAN, NON-DAIRY SUBSTITUTIONS? This is a serious health issue as consuming dairy makes me violently ill. I am lactose intolerant and potentially allergic to dairy, yet when I order and pay extra $$$ for non-dairy items, you are charging me for the oatmilk and still giving me dairy that will cause me severe illness.
Atmosphere: 2
Food: 1
Service: 2
Ordered a coffee and a bagel. Was charged for two bagels, and given one. When I pointed out the mistake, they handled it promptly and professionally. Also the bagel was stale, and I had gone there around 11:00 a.m.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Iced Latte
My kids absolutely enjoy coming here for the donuts before school, and are in love with the frozen hot chocolate! They love going inside because the crew are always super friendly, and the environment is a fun place to be. The paintings are adorable and my kids adore them! I’m never disappointed with my coffee either, and one of my personal favorites are the double chocolate donut and iced lemon loaf!Kid-friendliness: Tammy and Jordan are always the most friendly with my children and that’s something that will always keep me coming back.
Atmosphere: 5
Food: 4
Service: 5
Best customer service around!! Always freindly and remember my name.Kid-friendliness: Always talk with my kids when we come.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Croissant, Donuts, Muffins, Bagels
Staff is always friendly and they are a great start to my day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Croissant, Bagels
Restaurantji Recommends
Crew is absolutely amazing and so is the art work, its a shame the managers are making them take it down.
Atmosphere: 5
Food: 5
Service: 5
Loved all of it. Even the very red leaves of the bushes along the drive thru is a pretty site.Dietary restrictions: They really need to up the options for decaf coffee in the frozen coffee department and low sugar flavorings would be nice...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Always good customer service , quick service time. Orders are always made how there asked to be made.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Iced Latte, Bacon Egg and Cheese, Croissant, Hash Browns, Donuts, Turkey Sausage Egg and Cheese, Egg and Cheese
Really sad that they are discontinuing the salted caramel coffee flavoring syrup. However, I compromised by getting a cold brew, adding caramel, and then adding the salted caramel cold foam to the top. Was still pretty good coffee.
Atmosphere: 4
Food: 4
Service: 4
They are always so friendly and fast with service. They leave you with a smile.
Atmosphere: 5
Food: 4
Service: 5