This place cannot get an order right to save their life. We got sandwiches 2 weeks ago on the app. Completely wrong. They made it right by putting our names on their board and replacing the messed up sandwich. Today we order from the app again. My husband's steak sandwich had no cheese, my tomatoes and black olives on his. Not toasted. My sandwich had Mayo (supposed to be ranch) and no tomatoes. Not toasted either. We call and they refuse to make it right unless we bring the sandwiches back. Not everyone is out to get a free sandwich and not everyone wants to spend their evening driving all the way back to get the sandwiches they actually ordered. This place is ridiculous anymore and I will go elsewhere. Do not recommend at all and we used to eat at this subway at least once a week. Will not be back here.Update: they just called me back and said I can put them in the fridge until I can return them and they will remake them ???? yall this can't be real. I am not a Karen and not trying to get free food. This place is crazy ?
Food: 1
Service: 1
Cassie Stroud
Visited the restaurant. Asked if they could substitute pepper jack for provolone on a Hot Shot Italian. The gentleman said, no. We can’t change menu items. I said that I had ordered it that way at Milton Subway before. He adamantly said, they aren’t supposed to change the items. I proceeded to Milton Subway and got my sub the way I wanted it. Poor customer service. Lost an order over 4 half slices of cheese.
Atmosphere: 5
Food: 5
Service: 1
Matthew Lucas (Matt)
Decent... The kids working were pretty friendly too ? I'll probably be back ?
Atmosphere: 4
Food: 4
Service: 4
Alicia Long (BadWolf)
Food is always good ..friendly staff.Vegetarian options: Veggie subs and salads etc.
Atmosphere: 5
Food: 5
Service: 5
Ashley Coleman
This is by far the worst experience with a subway EVER , the three young girls acted as if I inconvenienced them , I will most definitely not be coming her ever
Atmosphere: 1
Food: 1
Service: 1
Richard Hiller
Good service great
Atmosphere: 5
Food: 5
Service: 5
shawn ashworth
Really good store manager the floating manager not so much she miscounted the slices of cheese to put on a sandwich and picked a slice off just to throw it in the
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Cookies
jason owen
Man this place is the worst. Wasn't even busy and when they made my sandwich she didnt even spread the meatballs out so i got a clump of meatballs in the middle of the bread. But as i sat in line i seen the woman mess up a few times..and its not the first time i had issues there...WILL NOT GO BACK!!!##
Jim McVey
I haven't been to Subway in a year. Service was great, food was good. Much better than my previous experiences at this location a year ago.
Atmosphere: 4
Food: 5
Service: 5
Brandon Smith
Don't expect your order to ever be right at this location.
We Ordered sandwitches online, when we got to the store to pick up our order it was not complete. They seemed busy so we didn't mind waiting. As we waited I noticed the girl making my order, she was toasting my sandwich I clearly stated on the order I did not want it toasted. When I brought it to her attention she argued with me that it needed to be toasted because it was chicken. I calmly told her that I would like the chicken heated but, to not toast it. Then they seemed to be unable to read as they did not put the correct toppings on it. We got our order and drove home, once home realized that one of the sandwiches was completely wrong. I called and let them know, the girl said bring it back and they would make the right sandwich. I get it they were busy but I have to drive back to get a different sandwich that they messed up and they didnt even offer any compensation for the inconvenience . Ours was not the only messed up order tonight, there were several calls while we waited atleast 3 customers with wrong orders. ? Not a good experience!
Lila Dotson
Depending on who's working get great service with a great sandwich others not so much
Kati Kelley
Waited in line for 30 min for a mobile order just to finally get my turn in line and told they couldn’t find my order and when they finally did 5 minutes later I was told “it’ll be a few more minutes”. I gave them the mobile order name in the drive through… they had plenty of time to find the order and have it made when I got to the window. Absolutely ridiculous and it’s always like this every time I come through this location.
Madison MacWillie
Management doesn’t seem to care about customer service.
brian patterson
What a trashy experience. This lady here definitely doesn't want to be here. Extremely rude, serves as if she's doing you a favor. Almost felt like I could've had her throw my food on top of the sandwich.
This place cannot get an order right to save their life. We got sandwiches 2 weeks ago on the app. Completely wrong. They made it right by putting our names on their board and replacing the messed up sandwich. Today we order from the app again. My husband's steak sandwich had no cheese, my tomatoes and black olives on his. Not toasted. My sandwich had Mayo (supposed to be ranch) and no tomatoes. Not toasted either. We call and they refuse to make it right unless we bring the sandwiches back. Not everyone is out to get a free sandwich and not everyone wants to spend their evening driving all the way back to get the sandwiches they actually ordered. This place is ridiculous anymore and I will go elsewhere. Do not recommend at all and we used to eat at this subway at least once a week. Will not be back here.Update: they just called me back and said I can put them in the fridge until I can return them and they will remake them ???? yall this can't be real. I am not a Karen and not trying to get free food. This place is crazy ?
Food: 1
Service: 1
Visited the restaurant. Asked if they could substitute pepper jack for provolone on a Hot Shot Italian. The gentleman said, no. We can’t change menu items. I said that I had ordered it that way at Milton Subway before. He adamantly said, they aren’t supposed to change the items. I proceeded to Milton Subway and got my sub the way I wanted it. Poor customer service. Lost an order over 4 half slices of cheese.
Atmosphere: 5
Food: 5
Service: 1
Decent... The kids working were pretty friendly too ? I'll probably be back ?
Atmosphere: 4
Food: 4
Service: 4
Food is always good ..friendly staff.Vegetarian options: Veggie subs and salads etc.
Atmosphere: 5
Food: 5
Service: 5
This is by far the worst experience with a subway EVER , the three young girls acted as if I inconvenienced them , I will most definitely not be coming her ever
Atmosphere: 1
Food: 1
Service: 1
Good service great
Atmosphere: 5
Food: 5
Service: 5
Really good store manager the floating manager not so much she miscounted the slices of cheese to put on a sandwich and picked a slice off just to throw it in the
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Cookies
Man this place is the worst. Wasn't even busy and when they made my sandwich she didnt even spread the meatballs out so i got a clump of meatballs in the middle of the bread. But as i sat in line i seen the woman mess up a few times..and its not the first time i had issues there...WILL NOT GO BACK!!!##
I haven't been to Subway in a year. Service was great, food was good. Much better than my previous experiences at this location a year ago.
Atmosphere: 4
Food: 5
Service: 5
Don't expect your order to ever be right at this location.
Restaurantji Recommends
We Ordered sandwitches online, when we got to the store to pick up our order it was not complete. They seemed busy so we didn't mind waiting. As we waited I noticed the girl making my order, she was toasting my sandwich I clearly stated on the order I did not want it toasted. When I brought it to her attention she argued with me that it needed to be toasted because it was chicken. I calmly told her that I would like the chicken heated but, to not toast it. Then they seemed to be unable to read as they did not put the correct toppings on it. We got our order and drove home, once home realized that one of the sandwiches was completely wrong. I called and let them know, the girl said bring it back and they would make the right sandwich. I get it they were busy but I have to drive back to get a different sandwich that they messed up and they didnt even offer any compensation for the inconvenience . Ours was not the only messed up order tonight, there were several calls while we waited atleast 3 customers with wrong orders. ? Not a good experience!
Depending on who's working get great service with a great sandwich others not so much
Waited in line for 30 min for a mobile order just to finally get my turn in line and told they couldn’t find my order and when they finally did 5 minutes later I was told “it’ll be a few more minutes”. I gave them the mobile order name in the drive through… they had plenty of time to find the order and have it made when I got to the window. Absolutely ridiculous and it’s always like this every time I come through this location.
Management doesn’t seem to care about customer service.
What a trashy experience. This lady here definitely doesn't want to be here. Extremely rude, serves as if she's doing you a favor. Almost felt like I could've had her throw my food on top of the sandwich.