Charlie’s is and has been a staple of food court dining. Today was no different as my wife and I walked up ready to order our usual. The young woman who took our order, was void of any and all personality and had no sense of customer service. She was rude, and appeared to hate her job. Very dry and when we asked her about condiments, as the condiment bin was empty, she talked down to us as she pointed out the (empty) condiment bin. She then proceeded to grab a handful of packets and throw them into the bin with disgust. When we told McKenzie thank you she walked away without any further acknowledgment..I don’t know what is going on in her personal life maybe she was having a bad day but maybe she should get some retraining on customer service as she works in the service industry.
Atmosphere: 1
Food: 5
Service: 1
Chelsea Johnson
Food was old and stale and cold. The person who took the order was rude acted like they didn't want to be
Atmosphere: 2
Food: 1
Service: 1
Whitney Myers
I ordered food a little bit ago and went and picked it up came home to eat and my sandwhich was so terrible it was like soup so much liquid in the container my sub turned into a soup so gross the only good thing about that place is the cheese they put on the fries like half of my fries werent even cooked all the way i will defently never eat there again!
Atmosphere: 1
Food: 1
Service: 1
Debby Krikalo
The absolute BEST Philly Cheesesteaks{& Chicken Cheesesteaks} EVER!! I'm a Philly Chik and hubby is a LI guy and we're always wary when a restaurant claims that they make "true/authentic" Philly or Philly~style Cheesesteaks. Charley's Cheesesteaks actually SURPRISED us!! Just WISH that when you order thru DD that DD stopped with the added charges..it's quite upsetting when you are told one price and then SURPRISE it's HIGHER!! I will DEFINITELY be taking that up with DD for sure!! Oh BTW..pretty pls allow "notes~directions"..For example I LUV my onions burnt..reminds me of when my Dad cooked Home~made Philly Cheesesteaks, also pls take out the inside of the rolls..this allows your Steak & fixins to be a little more secure in the hoagie roll, tomatoes & mayo are avail on the Chicken CS but not the Original Philly CS..it's definitely worth getting extra steak plus extra steak, cheese, & onions{don't forget adding bacon!}. We've never had just the normal serving size..they say they're "overstuffed" but "ALOT" of places claim that..so we ordered extra..again it's definitely worth adding extra or extra~extra..yea yea not healthy but take a bite and a very BIG "Yummy"..For a "chain" restaurant it's a very good surprise..and to be completely honest they're better than our old fav restaurant{dare I say their name..oh why not?} Johnny D's located in Cburg. Sorry JD's..idk what happened but i..we are sadly disappointed with the last phone call when I tried ordering from ya's. And we were faithful customers & supporters of ya's for a VERY long time EVEN when I was snubbed! Anyhoo...ty Charley's!!
Ordered uber eats this place is usually great today . My chicken was so stale hard dry they tried to cover it up with an bottle of Buffalo sauce. My son chicken was the same way . My husband bacon 3 cheese was also really dried out. Asked for extra cheese on cheese fries. Not sure how 1 teaspoon of cheese that equals extra cheese. Forgot my son lemonade with his kids meal sorely disappointed. I've never seen such sad subs in my life couldn't stand to eat them was like chewing on leather.
Atmosphere: 2
Food: 1
Service: 1
Stephania Fetty
I love there sandwiches and the blueberry lemonade. They are always nice and your food is fresh.Kid-friendliness: Kids meals and TVs and family bathrooms.Parking: A lot. It is in the mall.Wheelchair accessibility: Yes
We ordered 3 sandwiches with toppings removed and none of them were how we requested. Missing fries and drinkers were flap. Definitely not a good experience at all
Bobby D.
Hard working, friendly staff. Great food for the mall court. Had the Old School with Chilli cheese, superb.
Lisa C
Sub was delicious per usual but couldn't get over how small our order of large fries, very disappointing and not even able to share like we normally do. The guy who rung us up was friendly, cooks not so much. But again food was delicious.
CCB CCB
They had an issue with the code for my free drink and the guy was really rude about it. I am sorry your system doesn’t work right but I am the customer not the problem.
Charlie’s is and has been a staple of food court dining. Today was no different as my wife and I walked up ready to order our usual. The young woman who took our order, was void of any and all personality and had no sense of customer service. She was rude, and appeared to hate her job. Very dry and when we asked her about condiments, as the condiment bin was empty, she talked down to us as she pointed out the (empty) condiment bin. She then proceeded to grab a handful of packets and throw them into the bin with disgust. When we told McKenzie thank you she walked away without any further acknowledgment..I don’t know what is going on in her personal life maybe she was having a bad day but maybe she should get some retraining on customer service as she works in the service industry.
Atmosphere: 1
Food: 5
Service: 1
Food was old and stale and cold. The person who took the order was rude acted like they didn't want to be
Atmosphere: 2
Food: 1
Service: 1
I ordered food a little bit ago and went and picked it up came home to eat and my sandwhich was so terrible it was like soup so much liquid in the container my sub turned into a soup so gross the only good thing about that place is the cheese they put on the fries like half of my fries werent even cooked all the way i will defently never eat there again!
Atmosphere: 1
Food: 1
Service: 1
The absolute BEST Philly Cheesesteaks{& Chicken Cheesesteaks} EVER!! I'm a Philly Chik and hubby is a LI guy and we're always wary when a restaurant claims that they make "true/authentic" Philly or Philly~style Cheesesteaks. Charley's Cheesesteaks actually SURPRISED us!! Just WISH that when you order thru DD that DD stopped with the added charges..it's quite upsetting when you are told one price and then SURPRISE it's HIGHER!! I will DEFINITELY be taking that up with DD for sure!! Oh BTW..pretty pls allow "notes~directions"..For example I LUV my onions burnt..reminds me of when my Dad cooked Home~made Philly Cheesesteaks, also pls take out the inside of the rolls..this allows your Steak & fixins to be a little more secure in the hoagie roll, tomatoes & mayo are avail on the Chicken CS but not the Original Philly CS..it's definitely worth getting extra steak plus extra steak, cheese, & onions{don't forget adding bacon!}. We've never had just the normal serving size..they say they're "overstuffed" but "ALOT" of places claim that..so we ordered extra..again it's definitely worth adding extra or extra~extra..yea yea not healthy but take a bite and a very BIG "Yummy"..For a "chain" restaurant it's a very good surprise..and to be completely honest they're better than our old fav restaurant{dare I say their name..oh why not?} Johnny D's located in Cburg. Sorry JD's..idk what happened but i..we are sadly disappointed with the last phone call when I tried ordering from ya's. And we were faithful customers & supporters of ya's for a VERY long time EVEN when I was snubbed! Anyhoo...ty Charley's!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Chicken Philly Steak
Ordered uber eats this place is usually great today . My chicken was so stale hard dry they tried to cover it up with an bottle of Buffalo sauce. My son chicken was the same way . My husband bacon 3 cheese was also really dried out. Asked for extra cheese on cheese fries. Not sure how 1 teaspoon of cheese that equals extra cheese. Forgot my son lemonade with his kids meal sorely disappointed. I've never seen such sad subs in my life couldn't stand to eat them was like chewing on leather.
Atmosphere: 2
Food: 1
Service: 1
I love there sandwiches and the blueberry lemonade. They are always nice and your food is fresh.Kid-friendliness: Kids meals and TVs and family bathrooms.Parking: A lot. It is in the mall.Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kids Meal, Cheese Gourmet Fries, Philly Cheesesteak, Fries
We ordered 3 sandwiches with toppings removed and none of them were how we requested. Missing fries and drinkers were flap. Definitely not a good experience at all
Hard working, friendly staff. Great food for the mall court. Had the Old School with Chilli cheese, superb.
Sub was delicious per usual but couldn't get over how small our order of large fries, very disappointing and not even able to share like we normally do. The guy who rung us up was friendly, cooks not so much. But again food was delicious.
They had an issue with the code for my free drink and the guy was really rude about it. I am sorry your system doesn’t work right but I am the customer not the problem.
Restaurantji Recommends
Great food and service
Food hot & fresh, served quick by folks who seemed to appreciate you being there. Food was not unique, just good.
The BEST Chicken Philly I have ever eaten! I Love getting them in the food court at the mall!!
#1 cheesesteak ? ? ? ? ?
Friendly staff, great food. Never disappointed