Great customer service, good prices. Would recommend to anyone looking for a quick family meal. Shoutout to Trevor and David for their recommendations on subs to order. I ordered the Buffalo chicken with ranch. My only regret was not getting the bigger size.
My review is based on the orders we have received the past few times being wrong but most importantly, the guy named Trevor, who’s stated he is the “shift manager”, there is no “current store manager”, and would not provide me the Franchise Owner’s information when requested (I’ll be calling Corporate tomorrow to obtain that information). Trevor has been rude to me on multiple occasions now, refuses to apologize for and insists he makes our food each time and knows it was made correctly (It Absolutely was NOT), told me recently when I indicated wheat bread on the APP order, they were out of wheat bread that night. I asked why a customer wouldn’t be advised of that. The number is on every App order. He did not want to mess with me. At times he apparently sees my name on caller ID and will not answer even when my son and/or husband goes to pick our order up and there are plenty of staff there. Another order was wrong - ordered on App w CHICKEN cheesesteak not a beef due to my husband’s health issues, and he didn’t have an answer for that one. Additionally, no mushrooms I paid extra for were on the sub another time. My son had to go back at closing to get a cup of them. This last order, my husband took a copy of our App orders stating exactly what we we ordering and Trevor told him he didn’t have time to look at it. They were not so busy at all he couldn’t have looked at it. This used to be our very favorite sub shop and never had issues before dealing with Trevor (I hope I have his name right and will call tomorrow to confirm, as I would never intentionally harm anyone’s reputation or job. However, this guy is something else! He is not customer friendly and from the other recent reviews I’ve seen, it’s not just to me, although he knows me from my caller ID now so no more Jersey Mikes for us from here! To whomever the owner is, this guy is dragging your once amazing business down! I suggest if there really isn’t a store manager on staff, you hire one soon, as this guy is not doing you any favors at all. It pains me to leave this review with a name, but enough is enough!On another topic, I didn’t get my extra 72 points from the App the last time either.
abbie greer
So so delicious. Only regret is that I didn't get the massive size sub!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
christopher triplett
Made me the wrong sub. After I got home and went to eat it I realized that my sub was completely wrong. I called the store to see what they could do to make it right and the manager fought me in regards to what he could do to make it right. Never once apologized for their mistake and only offered to make me a new sub. Free of charge...
Atmosphere: 1
Food: 1
Service: 1
Darrell Seever
The food was
Atmosphere: 4
Food: 5
Service: 4
Susan Thurston
Kind of hard to order when the phone is permanently off the hook!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Monica Williams
Unbelievable, 30 minutes before they closed. They have no flip flapping bread. You are a sub shop. How in the heck do you NOT have bread. I'm sure they just didn't want to do any work in the last 30 minutes. Just tell the customer anything. DO BETTER!
Atmosphere: 1
Food: 1
Service: 1
Deborah Wright
I love the respect that each employee gives us, even my 12 y.o. kid. And the subs are always perfect.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian Sub, blt
Ryan Gillespie
There subs are always
Atmosphere: 5
Food: 5
Service: 5
Myra Fitzwater
Love this place, great food, excellent & friendly customer service and it's clean!!
Better than subway for subs and better service. Use the app for discounts and speedy service to order ahead of time. This location is close to the casino and staff are especially efficient and friendly. I discovered that different locations have some variations in the sub choice so explore the app.
Atmosphere: 1
Food: 4
Service: 5
Shane Maloney
Very nice group of people working at this store.
Samantha Watts
The manager Brandon was fantastic! We had a slight hiccup with an order & he took care of us. He was extremely polite, pleasant & professional. Thank you Brandon!!
Ken C
Best subs in Jefferson County and great service too! The meat is fresh sliced to order and the bread is delicious. They are always friendly and very fast.
Jared Poole
Great customer service at those location and one of the best chain cheesesteaks I’ve had!
Great customer service, good prices. Would recommend to anyone looking for a quick family meal. Shoutout to Trevor and David for their recommendations on subs to order. I ordered the Buffalo chicken with ranch. My only regret was not getting the bigger size.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Buffalo Chicken Cheese Steak
My review is based on the orders we have received the past few times being wrong but most importantly, the guy named Trevor, who’s stated he is the “shift manager”, there is no “current store manager”, and would not provide me the Franchise Owner’s information when requested (I’ll be calling Corporate tomorrow to obtain that information). Trevor has been rude to me on multiple occasions now, refuses to apologize for and insists he makes our food each time and knows it was made correctly (It Absolutely was NOT), told me recently when I indicated wheat bread on the APP order, they were out of wheat bread that night. I asked why a customer wouldn’t be advised of that. The number is on every App order. He did not want to mess with me. At times he apparently sees my name on caller ID and will not answer even when my son and/or husband goes to pick our order up and there are plenty of staff there. Another order was wrong - ordered on App w CHICKEN cheesesteak not a beef due to my husband’s health issues, and he didn’t have an answer for that one. Additionally, no mushrooms I paid extra for were on the sub another time. My son had to go back at closing to get a cup of them. This last order, my husband took a copy of our App orders stating exactly what we we ordering and Trevor told him he didn’t have time to look at it. They were not so busy at all he couldn’t have looked at it. This used to be our very favorite sub shop and never had issues before dealing with Trevor (I hope I have his name right and will call tomorrow to confirm, as I would never intentionally harm anyone’s reputation or job. However, this guy is something else! He is not customer friendly and from the other recent reviews I’ve seen, it’s not just to me, although he knows me from my caller ID now so no more Jersey Mikes for us from here! To whomever the owner is, this guy is dragging your once amazing business down! I suggest if there really isn’t a store manager on staff, you hire one soon, as this guy is not doing you any favors at all. It pains me to leave this review with a name, but enough is enough!On another topic, I didn’t get my extra 72 points from the App the last time either.
So so delicious. Only regret is that I didn't get the massive size sub!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Made me the wrong sub. After I got home and went to eat it I realized that my sub was completely wrong. I called the store to see what they could do to make it right and the manager fought me in regards to what he could do to make it right. Never once apologized for their mistake and only offered to make me a new sub. Free of charge...
Atmosphere: 1
Food: 1
Service: 1
The food was
Atmosphere: 4
Food: 5
Service: 4
Kind of hard to order when the phone is permanently off the hook!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Unbelievable, 30 minutes before they closed. They have no flip flapping bread. You are a sub shop. How in the heck do you NOT have bread. I'm sure they just didn't want to do any work in the last 30 minutes. Just tell the customer anything. DO BETTER!
Atmosphere: 1
Food: 1
Service: 1
I love the respect that each employee gives us, even my 12 y.o. kid. And the subs are always perfect.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian Sub, blt
There subs are always
Atmosphere: 5
Food: 5
Service: 5
Love this place, great food, excellent & friendly customer service and it's clean!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Jersey Mike
Restaurantji Recommends
Better than subway for subs and better service. Use the app for discounts and speedy service to order ahead of time. This location is close to the casino and staff are especially efficient and friendly. I discovered that different locations have some variations in the sub choice so explore the app.
Atmosphere: 1
Food: 4
Service: 5
Very nice group of people working at this store.
The manager Brandon was fantastic! We had a slight hiccup with an order & he took care of us. He was extremely polite, pleasant & professional. Thank you Brandon!!
Best subs in Jefferson County and great service too! The meat is fresh sliced to order and the bread is delicious. They are always friendly and very fast.
Great customer service at those location and one of the best chain cheesesteaks I’ve had!