This Dunkin’ Donuts has good people that have great fun while working. Let’s face it it’s a chain store it’s not the best but not the worst. Love Dunkin’ Donuts. Fairmont is getting better people.Dietary restrictions: Bacon is gluten free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Turkey Sausage Egg and Cheese, Toasted Almond Cold Brew, Egg and Cheese
Jamie Liston
Parking lot is rough
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagels, Donuts
Dakota Messner
There was a lady working the drive through just singing and dancing not caring. We stood at the counter waiting for a pick up and it took her close to 7 minutes to even ask us why we were there. Then all of our food wasn’t there so she slowly dragged her feet on to the back to slowly drag her feet back up. We come to Dunkin often but don’t say much. It’s getting old with the rude front employees. The only ones there working their butts off was (and I don’t mean it in a mean way) was the 2 shorter girls and the man making the donuts and the cook. Also I assume they were holding open interviews this morning but who ever was in charge of it was laying down in the booths. Didn’t greet anyone or anything.
Atmosphere: 1
Food: 3
Service: 1
Megan
Literally the worst dunkin, they are always SO slow. I'd much rather drive all the way to Bridgeport for that one they are always so kind and so fast.
Atmosphere: 1
Food: 2
Service: 1
Tracy McCoy
Absolutely the slowest drive through you will ever deal with.
Atmosphere: 4
Food: 3
Service: 1
Madi Brunett
I was on my way to work this morning and in the drive-through I ordered a 25 piece of munchkins, half blueberry because one of my people love them and I was trying to do a good thing by stopping and getting them something on my way to work the manager, Marla as she says, don’t even know if that’s her real name or not says that that they do not have them and they can replace some with blueberry donuts. They say they do not have anything blueberry and would like a refund or would I like to have the donuts replaced with something else, and I said you could just do an assortment of the munchkins and the donuts and and just do that for whatever the munchkins and the donuts would be I just needed to get to work. She then shut the thing and I could hear her say oh my god. I have never seen such rude people in my life. Then she hands me my doughnuts with an attitude
Rich McGervey
Absolutely terrible location. Always out of things. They don't care. It's a donut shop that's constantly out of donuts. Don't dare order Door Dash because they will be out of 80% of what you order and you'll end up paying $10 a drink due to fees when they cancel everything else. Absolute incompetence. And you can't call the store to speak to anyone or find out what they have or don't have because they NEVER answer the phone. Save your money, go elsewhere, this place is a joke. Given the level of incompetence, I wouldn't feel safe trusting them with cleanliness as well.
Atmosphere: 2
Food: 2
Service: 1
Cindy Johnson
The Fairmont store does not appreciate their employees or the Military. Both have lost discounts as well as they did not honor veterans on Veterans Day either. Lost our business and will spread the word.
Atmosphere: 4
Food: 4
Service: 4
Sabrina S
I'm over this location. I usually order a frozen drink and tonight I was refused service.They said they had already cleaned and shut down their machine for the night. When I asked why they would do that when they're still open, their excuse was bc it's 8:30, they only have 3 people and they were cleaning. Tried to make it out like they always do that, but I have never been denied a frozen drink past 8 pm. I misspoke saying frappe instead of frozen coffee when I was explaining that, and the employee said they don't have frappes to go across the street. Regardless of my wording on the drink, it was still due to them being lazy. If a business is open, refusing service because they don't want to clean something again is not a good reason to deny a customer service.This location has also been notorious for not even making the drinks or order properly.There have been some decent employees and service, but it's hit or miss and usually terrible.
The donuts are ok. Better than most gas stations. Not as good as other donut shops. We got some breakfast food too. It tasted ok, but small portions. More like a snack. The staff were nice. Place was clean. Overall, an ok place to grab a bite but not like "you have to go here!"
Atmosphere: 4
Food: 4
Service: 5
Nancy Starrett
I have a concern about both the manager and assistant manager leaving the store at the same time this morning. I was there around 8:35. Both of them walked out, saying "I'm leaving", then drove away. Who is in charge when they are both gone? Is this common practice?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Croissant
Epic DOD
Order an ice coffee that was undeniably the worst I ever had and a sour dough breakfast sandwich that had cold eggs and bacon on it probably get food poisoning from it.
Atmosphere: 2
Food: 1
Service: 2
Lauren Winfrey
We were just here for hot chocolate, something I feel like Dunkin is known for because of how creamy and good it is. Well this location must have lost the recipe because it was by far the worst hot chocolate I’ve ever had. Save your money and just make some swissmiss for yourself and throw it in a thermos. Or find a location that actually knows how to make it.Only pro was the service was fast so there’s that!
Atmosphere: 3
Food: 1
Service: 5
jeffrey campbell
Horrible customer service the people barely speak to you, not as they are robots but just unpleasant people I was waiting for my sandwich when a worker in the back who was cooking literally tossed a bag on the counter in front of me. I assumed it was mine but I waited for somebody else to come and give it to me and let me know that my order is ready I sit there and waited finally an employee asked me what I was waiting for I stayed in my sandwich description, he said oh okay and turned around walked away he came back through I said is that my sandwich in this bag that was thrown here yep then hands it to me while he was playing on his phone. If I could give zero Stars I'd give zero stars for customer service
This Dunkin’ Donuts has good people that have great fun while working. Let’s face it it’s a chain store it’s not the best but not the worst. Love Dunkin’ Donuts. Fairmont is getting better people.Dietary restrictions: Bacon is gluten free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Turkey Sausage Egg and Cheese, Toasted Almond Cold Brew, Egg and Cheese
Parking lot is rough
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagels, Donuts
There was a lady working the drive through just singing and dancing not caring. We stood at the counter waiting for a pick up and it took her close to 7 minutes to even ask us why we were there. Then all of our food wasn’t there so she slowly dragged her feet on to the back to slowly drag her feet back up. We come to Dunkin often but don’t say much. It’s getting old with the rude front employees. The only ones there working their butts off was (and I don’t mean it in a mean way) was the 2 shorter girls and the man making the donuts and the cook. Also I assume they were holding open interviews this morning but who ever was in charge of it was laying down in the booths. Didn’t greet anyone or anything.
Atmosphere: 1
Food: 3
Service: 1
Literally the worst dunkin, they are always SO slow. I'd much rather drive all the way to Bridgeport for that one they are always so kind and so fast.
Atmosphere: 1
Food: 2
Service: 1
Absolutely the slowest drive through you will ever deal with.
Atmosphere: 4
Food: 3
Service: 1
I was on my way to work this morning and in the drive-through I ordered a 25 piece of munchkins, half blueberry because one of my people love them and I was trying to do a good thing by stopping and getting them something on my way to work the manager, Marla as she says, don’t even know if that’s her real name or not says that that they do not have them and they can replace some with blueberry donuts. They say they do not have anything blueberry and would like a refund or would I like to have the donuts replaced with something else, and I said you could just do an assortment of the munchkins and the donuts and and just do that for whatever the munchkins and the donuts would be I just needed to get to work. She then shut the thing and I could hear her say oh my god. I have never seen such rude people in my life. Then she hands me my doughnuts with an attitude
Absolutely terrible location. Always out of things. They don't care. It's a donut shop that's constantly out of donuts. Don't dare order Door Dash because they will be out of 80% of what you order and you'll end up paying $10 a drink due to fees when they cancel everything else. Absolute incompetence. And you can't call the store to speak to anyone or find out what they have or don't have because they NEVER answer the phone. Save your money, go elsewhere, this place is a joke. Given the level of incompetence, I wouldn't feel safe trusting them with cleanliness as well.
Atmosphere: 2
Food: 2
Service: 1
The Fairmont store does not appreciate their employees or the Military. Both have lost discounts as well as they did not honor veterans on Veterans Day either. Lost our business and will spread the word.
Atmosphere: 4
Food: 4
Service: 4
I'm over this location. I usually order a frozen drink and tonight I was refused service.They said they had already cleaned and shut down their machine for the night. When I asked why they would do that when they're still open, their excuse was bc it's 8:30, they only have 3 people and they were cleaning. Tried to make it out like they always do that, but I have never been denied a frozen drink past 8 pm. I misspoke saying frappe instead of frozen coffee when I was explaining that, and the employee said they don't have frappes to go across the street. Regardless of my wording on the drink, it was still due to them being lazy. If a business is open, refusing service because they don't want to clean something again is not a good reason to deny a customer service.This location has also been notorious for not even making the drinks or order properly.There have been some decent employees and service, but it's hit or miss and usually terrible.
Atmosphere: 1
Food: 1
Service: 1
Great coffee ☕
Restaurantji Recommends
The donuts are ok. Better than most gas stations. Not as good as other donut shops. We got some breakfast food too. It tasted ok, but small portions. More like a snack. The staff were nice. Place was clean. Overall, an ok place to grab a bite but not like "you have to go here!"
Atmosphere: 4
Food: 4
Service: 5
I have a concern about both the manager and assistant manager leaving the store at the same time this morning. I was there around 8:35. Both of them walked out, saying "I'm leaving", then drove away. Who is in charge when they are both gone? Is this common practice?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Croissant
Order an ice coffee that was undeniably the worst I ever had and a sour dough breakfast sandwich that had cold eggs and bacon on it probably get food poisoning from it.
Atmosphere: 2
Food: 1
Service: 2
We were just here for hot chocolate, something I feel like Dunkin is known for because of how creamy and good it is. Well this location must have lost the recipe because it was by far the worst hot chocolate I’ve ever had. Save your money and just make some swissmiss for yourself and throw it in a thermos. Or find a location that actually knows how to make it.Only pro was the service was fast so there’s that!
Atmosphere: 3
Food: 1
Service: 5
Horrible customer service the people barely speak to you, not as they are robots but just unpleasant people I was waiting for my sandwich when a worker in the back who was cooking literally tossed a bag on the counter in front of me. I assumed it was mine but I waited for somebody else to come and give it to me and let me know that my order is ready I sit there and waited finally an employee asked me what I was waiting for I stayed in my sandwich description, he said oh okay and turned around walked away he came back through I said is that my sandwich in this bag that was thrown here yep then hands it to me while he was playing on his phone. If I could give zero Stars I'd give zero stars for customer service
Atmosphere: 1
Service: 1