Is it under new management or ownership ? Thumbs down
Lauren Barker
This is strictly to management of this Baskin Robbins. I grew up in Huntington and Baskin Robbins in the summer is a staple. Tonight, I came with my daughter at 9:30 PM (30 minutes before closing apparently). It was not busy and we were the only customers there. There were 3 young boys working behind the counter. First, we were not greeted when I came in and that is literally the first time that has ever happened here. Second, we were not asked if we could be assisted, one employee just stood there staring at me while my daughter looked at the flavors. Once we got our ice cream cone, my daughter accidentally dropped hers on the floor (the scoop fell off the cone) and the employee serving us did give her another scoop, which I was thankful for but when I went to pay, the employee ringing me up said “Can you pick that up?” And pointed to the dropped ice cream. Um. Ok. Don’t you want to clean the floor where the ice cream was? No? You want to stay behind the counter and ask the customer to pick it up for you? Ok. I was pretty surprised seeing that there were 3 employees there so one of them could have easily come and picked it up and cleaned the area but instead they asked me to. I grabbed some napkins and picked it up per their not-so-nice request but wasn’t sure what to do with it so I put it on the top of the ice cream freezer. At no point did someone who worked there offer to help me or even say “Don’t worry about it, we will clean it up.” I’ve never been asked to clean up something at an establishment, ever. What in the world happened to excellent customer service? My 6 year old did say “Well, mom, they are just teenagers.” And while she has a point, I still think there is an opportunity here to teach your employees to care about the service they provide to patrons of your establishment. Thanks for coming to my TED talk.
Garrett W.
I love this place as it holds a dear place in my heart and I always meet so many kind people working there. Also they always have the right ice cream for the time say in winter or I summer or one time when I had a lousy birthday I went there and it just made it a little better of a day.
Amy King
Tried to take the kids for ice cream on Friday night 5/19/23 at 9:10pm. The open sign was on and hours sign said open till 10pm but they had the door locked. The parking lot was packed. Some people walked over to the drive thru to get an order. We just left and took our business elsewhere. This is the second time they have closed before hours. The Last time we were in the store they locked the doors 30 minutes before closing. It’s sad businesses are hurting and this doesn’t help. Go to Austin’s downtown they were packed and happily serving customers.
Amy K.
Tried to take the kids for ice cream on Friday night at 9:10pm. The open sign was on and sign said open till 10pm but they had the door locked. The parking lot was packed. Some people walked over to the drive thru to get an order. We just left and took our business elsewhere. This is the second time they have closed before hours. Last time we were in the store when they locked the doors 30 minutes before closing.
Tracy McCoy
Always great ice cream
Brian Himes
Delicious but not cheap
Skylar Iles
Nice place to pop in. Clean & friendly cashier. Unfortunately they don't have a public bathroom.
Brad Garner
Good ice cream but their prices are a little ridiculous!!
We rushed down because we thought we were gonna make it in time to get some to get some ice cream. Luckily we got there 15 minutes before they were supposed to close. I get that some people don’t like that but still they were open. Whenever guy came on intercom he said that they were closed when we asked them what time they closed he said 10pm and it was only 9:47 pm.
Tiffany Runyon
friendly owners and staff. the best ice cream cakes. always fresh ice cream with quick service.
JaySmitty33
Everything is always good, the owners always treat me good and provide me with excellent customer service. I needed only a couple cherries for my cousins bday cake, she gave me a whole bunch of them "that was very sweet of her". They will continue to get my business.
Brandon lamar
Great spot...Friendly staff & FAST!!!!!
Tom W.
Baskin Robbins recently decided to remove Pistachio Almond from their long time menu. Pralines and cream is good but its not pistachio Almond. Still like baskin robbins. Would like to see some healthy alternatives like frozen yogurt or ice milk.
Best chocolate ice cream hands down.
Is it under new management or ownership ? Thumbs down
This is strictly to management of this Baskin Robbins. I grew up in Huntington and Baskin Robbins in the summer is a staple. Tonight, I came with my daughter at 9:30 PM (30 minutes before closing apparently). It was not busy and we were the only customers there. There were 3 young boys working behind the counter. First, we were not greeted when I came in and that is literally the first time that has ever happened here. Second, we were not asked if we could be assisted, one employee just stood there staring at me while my daughter looked at the flavors. Once we got our ice cream cone, my daughter accidentally dropped hers on the floor (the scoop fell off the cone) and the employee serving us did give her another scoop, which I was thankful for but when I went to pay, the employee ringing me up said “Can you pick that up?” And pointed to the dropped ice cream. Um. Ok. Don’t you want to clean the floor where the ice cream was? No? You want to stay behind the counter and ask the customer to pick it up for you? Ok. I was pretty surprised seeing that there were 3 employees there so one of them could have easily come and picked it up and cleaned the area but instead they asked me to. I grabbed some napkins and picked it up per their not-so-nice request but wasn’t sure what to do with it so I put it on the top of the ice cream freezer. At no point did someone who worked there offer to help me or even say “Don’t worry about it, we will clean it up.” I’ve never been asked to clean up something at an establishment, ever. What in the world happened to excellent customer service? My 6 year old did say “Well, mom, they are just teenagers.” And while she has a point, I still think there is an opportunity here to teach your employees to care about the service they provide to patrons of your establishment. Thanks for coming to my TED talk.
I love this place as it holds a dear place in my heart and I always meet so many kind people working there. Also they always have the right ice cream for the time say in winter or I summer or one time when I had a lousy birthday I went there and it just made it a little better of a day.
Tried to take the kids for ice cream on Friday night 5/19/23 at 9:10pm. The open sign was on and hours sign said open till 10pm but they had the door locked. The parking lot was packed. Some people walked over to the drive thru to get an order. We just left and took our business elsewhere. This is the second time they have closed before hours. The Last time we were in the store they locked the doors 30 minutes before closing. It’s sad businesses are hurting and this doesn’t help. Go to Austin’s downtown they were packed and happily serving customers.
Tried to take the kids for ice cream on Friday night at 9:10pm. The open sign was on and sign said open till 10pm but they had the door locked. The parking lot was packed. Some people walked over to the drive thru to get an order. We just left and took our business elsewhere. This is the second time they have closed before hours. Last time we were in the store when they locked the doors 30 minutes before closing.
Always great ice cream
Delicious but not cheap
Nice place to pop in. Clean & friendly cashier. Unfortunately they don't have a public bathroom.
Good ice cream but their prices are a little ridiculous!!
Restaurantji Recommends
We rushed down because we thought we were gonna make it in time to get some to get some ice cream. Luckily we got there 15 minutes before they were supposed to close. I get that some people don’t like that but still they were open. Whenever guy came on intercom he said that they were closed when we asked them what time they closed he said 10pm and it was only 9:47 pm.
friendly owners and staff. the best ice cream cakes. always fresh ice cream with quick service.
Everything is always good, the owners always treat me good and provide me with excellent customer service. I needed only a couple cherries for my cousins bday cake, she gave me a whole bunch of them "that was very sweet of her". They will continue to get my business.
Great spot...Friendly staff & FAST!!!!!
Baskin Robbins recently decided to remove Pistachio Almond from their long time menu. Pralines and cream is good but its not pistachio Almond. Still like baskin robbins. Would like to see some healthy alternatives like frozen yogurt or ice milk.