Worst customer service I’ve had. Went in at 9:30 and waited in line until 9:55 and was then told they wouldn’t serve me because they were getting ready to close. Another good reason to avoid Huntington.
Atmosphere: 1
Service: 1
Jonathan L
Very good ice cream. Typically it is a little long of a wait here. Can mix in several toppings and they are cautious of allergies which is good.
Atmosphere: 5
Food: 5
Service: 5
James Bays
This place was always clean, the person behind the counter was always nice, & the ice cream amazing
Robin Young
Highly recommend!! I ordered a cake for my sons birthday, unfortunately they later had realized they didn't have the cake I ordered, no big deal I just picked another one, only later to call back because he was having trouble putting message on the cake which he and I had laughs about lol) When I got the cake out of the bag I noticed they had written an apology note and upgraded my cake to a large. I really appreciate this type of customer care and service, it's rare any more and they definitely made my day. The cookies and cream cake was amazing and I will be going back! Thank you!!
Emily L
Chocolate products were fantastic, ice cream was yummy but needed to work on appearance. I came to this location twice. First time I only got truffles—so very delicious; second time I got ice cream, which was fresh but it didn’t look like what they advertised in the pictures on the wall. The worker that made our ice cream acted as though he didn’t want to be there, and was rather terse in our interaction. The first time when I came in there was a different worker who was more polite, so I can’t help but think that maybe it’s not the business necessarily but the worker we had that time. But I shall reserve my judgment about the chain until I get to try out a different location.
donna perez
I absolutely love this place! Very clean & staff were so nice ? so glad there’s also my fav cheesecake apples from the rocky chocolate factory!!!!
Marrina B.
DoorDashed a "everybody's" with cinnamon, peanut butter, cookie dough x2, and oreox2.All I have is plain ice cream with a chunk of cookie dough and what looks like less than half an Oreo that was crushed up. I used to work at a coldstone and my stores standards WERE MUCH higher than this. This is just sheer laziness. Why did I spend nearly 20$ on a quart of vanilla ice cream that was half a** made? Would have done it myself. Want a refund. Should have just went to Kroger. Pathetic.
Mike Swackhammer
Great ice cream, awesome caramel apples! Quick trip from Ohio for a sweet treat. Extremely friendly owners and staff!
Chloe Calvert
Waited 20 minutes to check out while the manager and the employee talked to their friends who had come in, meanwhile there was a line out the door. When we finally asked if we could just pay to get out of their hair, they began talking about us(very loudly) as we left.
timothygP9663NY
I work as a Door Dasher and recently picked up an order here for a customer. The item she wanted was not available and due to some confusion on my part I had called her and suggested an alternative that could not be substituted in her order. The employees were doing an extremely good job waiting on customers with much patience, the store was packed almost to overflowing and it was very loud. One employee who was very professional took control of the situation with my order and used my phone to call the customer and explain what they could give her and what exactly the item had in it. All done very calmly and quickly. I was very impressed with this guy. It was as if he had been trained to withstand anything. All of the employees were filling orders at the same time, they really could use more help.
*Update* as you see below, the manager responded. I have tried ever since this response to call to speak with them, and it’s always an employee saying “there isn’t any manager here right now” or “she went to run errands” and I have asked them each time to take down my info and have the manager contact me back since she would like to discuss something. Not once have I ever been attempted to be contacted back, nor has apparently any manager apparently been working when I have called. Called ever couple days since they responded to my review.I get there has been serious inflation since the last time I ordered here a couple years ago, but for the same reasons I stopped ordering and spending the high prices, it’s not been changed. People working was rude and snobby, but the biggest issue, same as years ago, was roaches.
Hillary Attar
Delicious ice cream, so very creamy. If you haven't tried it yet it's a must.
Haley Michelle
Just waited in line for 15 minutes. Finally, when going to order, they were out of chocolate, cake batter, & a few more.On top of that, you could visibly see where the ice cream was melting. Every. Single. One of them. Don’t know what’s going on with them.They should have had a sign on their door with things that were out of stock. Additionally, door dashers, other customers, had waited as long as I did, only to be turned away due to the specific flavors being out of stock.
Justin Keller
The ice cream is always delicious and the environment is clean. But what we enjoy the most is the pleasant customer service. Mr Burt is awesome, he always welcomes us with a warm smile and makes friendly conversation. Thanks for having such awesome employees!
lea rivera
Very bad experience…. Would probably rate 0 stars if I could. You can clearly tell the new management is not the same and doesn’t know what they are doing. The workers are rude and inexperienced. Overall would not recommend going. Save your money and go somewhere else!
Worst customer service I’ve had. Went in at 9:30 and waited in line until 9:55 and was then told they wouldn’t serve me because they were getting ready to close. Another good reason to avoid Huntington.
Atmosphere: 1
Service: 1
Very good ice cream. Typically it is a little long of a wait here. Can mix in several toppings and they are cautious of allergies which is good.
Atmosphere: 5
Food: 5
Service: 5
This place was always clean, the person behind the counter was always nice, & the ice cream amazing
Highly recommend!! I ordered a cake for my sons birthday, unfortunately they later had realized they didn't have the cake I ordered, no big deal I just picked another one, only later to call back because he was having trouble putting message on the cake which he and I had laughs about lol) When I got the cake out of the bag I noticed they had written an apology note and upgraded my cake to a large. I really appreciate this type of customer care and service, it's rare any more and they definitely made my day. The cookies and cream cake was amazing and I will be going back! Thank you!!
Chocolate products were fantastic, ice cream was yummy but needed to work on appearance. I came to this location twice. First time I only got truffles—so very delicious; second time I got ice cream, which was fresh but it didn’t look like what they advertised in the pictures on the wall. The worker that made our ice cream acted as though he didn’t want to be there, and was rather terse in our interaction. The first time when I came in there was a different worker who was more polite, so I can’t help but think that maybe it’s not the business necessarily but the worker we had that time. But I shall reserve my judgment about the chain until I get to try out a different location.
I absolutely love this place! Very clean & staff were so nice ? so glad there’s also my fav cheesecake apples from the rocky chocolate factory!!!!
DoorDashed a "everybody's" with cinnamon, peanut butter, cookie dough x2, and oreox2.All I have is plain ice cream with a chunk of cookie dough and what looks like less than half an Oreo that was crushed up. I used to work at a coldstone and my stores standards WERE MUCH higher than this. This is just sheer laziness. Why did I spend nearly 20$ on a quart of vanilla ice cream that was half a** made? Would have done it myself. Want a refund. Should have just went to Kroger. Pathetic.
Great ice cream, awesome caramel apples! Quick trip from Ohio for a sweet treat. Extremely friendly owners and staff!
Waited 20 minutes to check out while the manager and the employee talked to their friends who had come in, meanwhile there was a line out the door. When we finally asked if we could just pay to get out of their hair, they began talking about us(very loudly) as we left.
I work as a Door Dasher and recently picked up an order here for a customer. The item she wanted was not available and due to some confusion on my part I had called her and suggested an alternative that could not be substituted in her order. The employees were doing an extremely good job waiting on customers with much patience, the store was packed almost to overflowing and it was very loud. One employee who was very professional took control of the situation with my order and used my phone to call the customer and explain what they could give her and what exactly the item had in it. All done very calmly and quickly. I was very impressed with this guy. It was as if he had been trained to withstand anything. All of the employees were filling orders at the same time, they really could use more help.
Restaurantji Recommends
*Update* as you see below, the manager responded. I have tried ever since this response to call to speak with them, and it’s always an employee saying “there isn’t any manager here right now” or “she went to run errands” and I have asked them each time to take down my info and have the manager contact me back since she would like to discuss something. Not once have I ever been attempted to be contacted back, nor has apparently any manager apparently been working when I have called. Called ever couple days since they responded to my review.I get there has been serious inflation since the last time I ordered here a couple years ago, but for the same reasons I stopped ordering and spending the high prices, it’s not been changed. People working was rude and snobby, but the biggest issue, same as years ago, was roaches.
Delicious ice cream, so very creamy. If you haven't tried it yet it's a must.
Just waited in line for 15 minutes. Finally, when going to order, they were out of chocolate, cake batter, & a few more.On top of that, you could visibly see where the ice cream was melting. Every. Single. One of them. Don’t know what’s going on with them.They should have had a sign on their door with things that were out of stock. Additionally, door dashers, other customers, had waited as long as I did, only to be turned away due to the specific flavors being out of stock.
The ice cream is always delicious and the environment is clean. But what we enjoy the most is the pleasant customer service. Mr Burt is awesome, he always welcomes us with a warm smile and makes friendly conversation. Thanks for having such awesome employees!
Very bad experience…. Would probably rate 0 stars if I could. You can clearly tell the new management is not the same and doesn’t know what they are doing. The workers are rude and inexperienced. Overall would not recommend going. Save your money and go somewhere else!