The staff were polite, food was ready when it was scheduled and everything was good. Pizza Hut still got it!
Atmosphere: 5
Food: 5
Service: 5
Tray Guest
I ordered the new honey pizza and Heather said , I want to get a $7 deal I ask what it was a she said , chicken bread sticks etc. I asked dose the chicken come with the honey also. She said she can add it I said okay the honey pizza a the honey wings. I drive 30 min there and I pick my order up I get home and it’s regular pizza. I called back a she said sorry ……..?No money back, no new pizza just sorry ?First and last time I go here.People are incredibly incompetent today! Be sure you check your order before you leave any place you get takeout from , is todays lesson!!!!
Service: 1
Country Thyck
Food was fresh and delicious and delivered on time and
Food was delivered quick, was prepared the way it was ordered and the delivery guy was very nice as usual. Everyone at this location is very kind and go out of their way to assist you.
The best always so friendly and the food is fabulous.
Atmosphere: 5
Food: 5
Service: 5
Judith DeHaven
Wheelchair accessibility: Need ramp near store
Atmosphere: 4
Food: 4
Service: 4
Jennifer Jenkins
Pizza is always raw inside. Requested well done 3 times before getting a pizza that was cooked all the way through. And received attitude for my simple, polite requests. Took over 2 hours to get my food correctly, and my special needs son was NOT happy.
Atmosphere: 3
Food: 1
Service: 1
Loni Hall
Just wanted to say this place was amazing on Halloween I called at 5:20 because I couldn’t get a hold of any other place & ordered 6 pizzas. I walked out of there at 5:45 with 12 pizzas because they accidentally remade a previous order and it ended up making mine take longer. The manager gave me 6 large pizzas for free because of an extra 5 minute wait on Halloween. It took them 20 minutes to do what other places were saying an hour and a half. They were super busy and the staff was amazing. Thank you ?
Atmosphere: 5
Food: 5
Service: 5
Jennifer Sutton
I love my Martinsburg Pizza Hut! Brian is always so kind, he ensures my order is completed in a timely fashion even when it's busy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Mini Rolls, Breadsticks, Pepperoni Pizza
Timothy Gleason
I got the Big New Yorker with pepperoni and extra cheese... The pizza was really good but didn't look like much extra cheese was put on it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supposed to Be Extra Cheese Pizza, Traditional Wings, Breadsticks, Garlic, Pepperoni Pizza, Create Your Medium Pizza, Cheese Pizza, Meat Lovers Pizza, Oven-Baked Cheesy Alfredo Pasta, Ultimate Chocolate Chip Cookie
So, for the last many years, this Pizza Hut has been terrible. Slow (or totally skipped\cancelled) delivery, lost orders, messed up orders, just...terrible. However, that appears to have changed! Last 3 orders in three weeks were hot, delicious, correct, and delivered on time in a reasonable window. I heard there might be new owners or management? If so, thank goodness, it's about time, and it seems to be working. We're upgrading this from "complaints" in the past to "Strong Buy". I'd recommend you try them again if you have not done so recently!
Brandy Palacios
Food was great & the staff was very nice...
Amie Burks
Food was hot and delicious. Excellent customer service!
A J
The first time we ordered from here the driver made me feel really uncomfortable. I haven’t lived here for very long so I just thought ok, it might just be me. The second time (same man) delivered our pizza, and mind you we have a child. One slice was covered in short orange fuzz all over the crust. I could have vomited. Needless to say be wary of ordering from here and check your food!!!
Danielle Cardwell
These people can’t get anything right! They mess up the pizza orders and get mad when I ask them to fix me my correct order!!!
The staff were polite, food was ready when it was scheduled and everything was good. Pizza Hut still got it!
Atmosphere: 5
Food: 5
Service: 5
I ordered the new honey pizza and Heather said , I want to get a $7 deal I ask what it was a she said , chicken bread sticks etc. I asked dose the chicken come with the honey also. She said she can add it I said okay the honey pizza a the honey wings. I drive 30 min there and I pick my order up I get home and it’s regular pizza. I called back a she said sorry ……..?No money back, no new pizza just sorry ?First and last time I go here.People are incredibly incompetent today! Be sure you check your order before you leave any place you get takeout from , is todays lesson!!!!
Service: 1
Food was fresh and delicious and delivered on time and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Tuscani Meaty Marinara Pasta, Cinnabon Mini Rolls, Cheese Sticks, Icing Dip, Cinnamon Sticks, Pepperoni Pizza, Cheese Pizza, Supreme Pizza
Food was delivered quick, was prepared the way it was ordered and the delivery guy was very nice as usual. Everyone at this location is very kind and go out of their way to assist you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Cinnabon Mini Rolls, Cheese Sticks, Breadsticks, Cinnamon Sticks, Pepperoni Pizza, Meat Lovers Pizza, Oven-Baked Cheesy Alfredo Pasta, Ultimate Chocolate Chip Cookie
The best always so friendly and the food is fabulous.
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: Need ramp near store
Atmosphere: 4
Food: 4
Service: 4
Pizza is always raw inside. Requested well done 3 times before getting a pizza that was cooked all the way through. And received attitude for my simple, polite requests. Took over 2 hours to get my food correctly, and my special needs son was NOT happy.
Atmosphere: 3
Food: 1
Service: 1
Just wanted to say this place was amazing on Halloween I called at 5:20 because I couldn’t get a hold of any other place & ordered 6 pizzas. I walked out of there at 5:45 with 12 pizzas because they accidentally remade a previous order and it ended up making mine take longer. The manager gave me 6 large pizzas for free because of an extra 5 minute wait on Halloween. It took them 20 minutes to do what other places were saying an hour and a half. They were super busy and the staff was amazing. Thank you ?
Atmosphere: 5
Food: 5
Service: 5
I love my Martinsburg Pizza Hut! Brian is always so kind, he ensures my order is completed in a timely fashion even when it's busy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Mini Rolls, Breadsticks, Pepperoni Pizza
I got the Big New Yorker with pepperoni and extra cheese... The pizza was really good but didn't look like much extra cheese was put on it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supposed to Be Extra Cheese Pizza, Traditional Wings, Breadsticks, Garlic, Pepperoni Pizza, Create Your Medium Pizza, Cheese Pizza, Meat Lovers Pizza, Oven-Baked Cheesy Alfredo Pasta, Ultimate Chocolate Chip Cookie
Restaurantji Recommends
So, for the last many years, this Pizza Hut has been terrible. Slow (or totally skipped\cancelled) delivery, lost orders, messed up orders, just...terrible. However, that appears to have changed! Last 3 orders in three weeks were hot, delicious, correct, and delivered on time in a reasonable window. I heard there might be new owners or management? If so, thank goodness, it's about time, and it seems to be working. We're upgrading this from "complaints" in the past to "Strong Buy". I'd recommend you try them again if you have not done so recently!
Food was great & the staff was very nice...
Food was hot and delicious. Excellent customer service!
The first time we ordered from here the driver made me feel really uncomfortable. I haven’t lived here for very long so I just thought ok, it might just be me. The second time (same man) delivered our pizza, and mind you we have a child. One slice was covered in short orange fuzz all over the crust. I could have vomited. Needless to say be wary of ordering from here and check your food!!!
These people can’t get anything right! They mess up the pizza orders and get mad when I ask them to fix me my correct order!!!