Delayed my shake, and the fries were obviously reheated multiple times. Atleast the onion rings were
Atmosphere: 3
Food: 2
Service: 3
Tracy McCoy
Under construction but service and food was
Atmosphere: 2
Food: 5
Service: 5
Britney Rose
The best DQ in all of Morgantown!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
Jesse Bridget
My food came out messed up, but they corrected that quickly and no questions asked. They didn't make me feel like I did something wrong. That's excellent service.
Atmosphere: 5
Food: 3
Service: 5
Ryan Jones
Walked in, waited 10 minutes with no attention from staff. After that point, I heard a staff member in the back ask the time and then followed up by saying “are we closing the broiler?” Needless to say, I walked out after I overheard that.
Atmosphere: 1
Food: 3
Service: 1
Lana Marsh
Horrible! Blizzards were not creamy and like ice with milk flavor. Had to drive back with blizzards and receipt for a refund. ‘Jason’ was rude and blamed it on being a “bit rushed”. Seven people were in line for refunds. When we went back for our refund, no one by name of “Jason” works there.
Food: 1
Service: 1
Hacking Gamer
-MESSAGE FOR EMPLOYEES-When I went to McDonald’s, they told me “thank you for not choosing DQ”Are y’all gonna let that slide?
Tiffany Paugh
Awful customer service. Came in to get a 4 piece honey bbq chicken strip basket, they made it wrong, was forced to pay another 4 dollars to fix their mistake. Paid 15-16 total with a rude worker on top of it.
Atmosphere: 1
Food: 1
Service: 1
Katy
It's always SUPER dirty inside so I started just going through the drive thru which didn't turn out to be any better.. The workers are never very nice and they take forever and they never put any candy in the blizzards, I always ask for extra, extra toppings and boy do they charge me for said toppings but I basically get just vanilla ice cream.. ?
Atmosphere: 1
Food: 1
Service: 1
Silver TR
I come here as this is now the only Dairy Queen near me. As someone who has worked in food service, this restaurant is always dirty with trash and spills all over the tables and the trashcans overflowing. What has really pushed me to make this review is the fact that either "they can't make any food because the broiler, fryer, etc., is broken" or they are closed early for whatever reason. I don't completely blame the employees as they always seem understaffed and they need to keep up with orders and they are usually nice. Upper management needs to start doing thier jobs.
We ordered two of the new Pumpkin Pie BLIZZARD® Treat and somehow they are sold out already, sure I can accept that, but when they asked what we'd like in place of the items they didnt care to listen as we explained what we wanted Morover we recived the wrong size and mine was pretty much just vanilla icecream. They gave my wife cheese curds instead of fries, we also paid for extra gravy, we recived not a single one. This is the last time we will be returning to this location, as they have failed to deliver on our order Every. Single. Time. Worst Dairy Queen ever.Management seriously needs to make some changes if they ever hope to raise that 1.5 star rating.
Mark G.
I'm glad this place got some help that wants to work! We've ordered ice cream, but the ladies working there now are very helpful and try to let you know ahead of time if they are out of something. Seems like they've had some equipment issues, but that isn't the staff's fault.
Jt Redman
So as I do a good podcast for some yrs I decided to go to DQ in suncrest town center.Let me tell u the store is dirty from the front door to the tables the seats and the bathrooms are wow.I stood at the men’s room for 10m waiting after no1 came out I had to use the woman’s.As I stood at the front to place my order for 5m (and no1) in the store 2 boys which work there came out of a single use restroom.My food get done sits in the window as 5 works walk around wasn’t till I asked for my food I got it. Asked for honey mustard in which I was told u have pay for hat u can have ketchup (did I ask for that) told them I didn’t eat hat and was told O well. I could go on and on and on but I’ll send with saying I will not return EVER.
Atmosphere: 1
Food: 3
Service: 1
Louella Nine
This is the worst Dairy Queen I have ever been to. I placed an order, and it was read back exactly right, but when we received our food 2 of the 3 orders were correct and the 3rd order was totally wrong. How does the order get read back exactly right, but when you get your slip and your order; 1 out of the 3 meals are wrong. Also all of our blizzards had no lids. When it's 80 degrees and you are in drive thru, you need lids. The ice cream is melting and evidently in drive thru you are taking elsewhere. The manager gave many excuses, for my $40 waste of money. The food also wasn't that good. Super dry burgers. Pathetic. I'll drive to Waynesburg for a top notch Dairy Queen, this one is a joke.
Atmosphere: 1
Food: 1
Service: 1
Christa B.
This DQ has gone downhill. Rude staff, and our blizzards took so long to get to us they were melted about 1/3 of the way. I've had it with this location.
Delayed my shake, and the fries were obviously reheated multiple times. Atleast the onion rings were
Atmosphere: 3
Food: 2
Service: 3
Under construction but service and food was
Atmosphere: 2
Food: 5
Service: 5
The best DQ in all of Morgantown!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket
My food came out messed up, but they corrected that quickly and no questions asked. They didn't make me feel like I did something wrong. That's excellent service.
Atmosphere: 5
Food: 3
Service: 5
Walked in, waited 10 minutes with no attention from staff. After that point, I heard a staff member in the back ask the time and then followed up by saying “are we closing the broiler?” Needless to say, I walked out after I overheard that.
Atmosphere: 1
Food: 3
Service: 1
Horrible! Blizzards were not creamy and like ice with milk flavor. Had to drive back with blizzards and receipt for a refund. ‘Jason’ was rude and blamed it on being a “bit rushed”. Seven people were in line for refunds. When we went back for our refund, no one by name of “Jason” works there.
Food: 1
Service: 1
-MESSAGE FOR EMPLOYEES-When I went to McDonald’s, they told me “thank you for not choosing DQ”Are y’all gonna let that slide?
Awful customer service. Came in to get a 4 piece honey bbq chicken strip basket, they made it wrong, was forced to pay another 4 dollars to fix their mistake. Paid 15-16 total with a rude worker on top of it.
Atmosphere: 1
Food: 1
Service: 1
It's always SUPER dirty inside so I started just going through the drive thru which didn't turn out to be any better.. The workers are never very nice and they take forever and they never put any candy in the blizzards, I always ask for extra, extra toppings and boy do they charge me for said toppings but I basically get just vanilla ice cream.. ?
Atmosphere: 1
Food: 1
Service: 1
I come here as this is now the only Dairy Queen near me. As someone who has worked in food service, this restaurant is always dirty with trash and spills all over the tables and the trashcans overflowing. What has really pushed me to make this review is the fact that either "they can't make any food because the broiler, fryer, etc., is broken" or they are closed early for whatever reason. I don't completely blame the employees as they always seem understaffed and they need to keep up with orders and they are usually nice. Upper management needs to start doing thier jobs.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
We ordered two of the new Pumpkin Pie BLIZZARD® Treat and somehow they are sold out already, sure I can accept that, but when they asked what we'd like in place of the items they didnt care to listen as we explained what we wanted Morover we recived the wrong size and mine was pretty much just vanilla icecream. They gave my wife cheese curds instead of fries, we also paid for extra gravy, we recived not a single one. This is the last time we will be returning to this location, as they have failed to deliver on our order Every. Single. Time. Worst Dairy Queen ever.Management seriously needs to make some changes if they ever hope to raise that 1.5 star rating.
I'm glad this place got some help that wants to work! We've ordered ice cream, but the ladies working there now are very helpful and try to let you know ahead of time if they are out of something. Seems like they've had some equipment issues, but that isn't the staff's fault.
So as I do a good podcast for some yrs I decided to go to DQ in suncrest town center.Let me tell u the store is dirty from the front door to the tables the seats and the bathrooms are wow.I stood at the men’s room for 10m waiting after no1 came out I had to use the woman’s.As I stood at the front to place my order for 5m (and no1) in the store 2 boys which work there came out of a single use restroom.My food get done sits in the window as 5 works walk around wasn’t till I asked for my food I got it. Asked for honey mustard in which I was told u have pay for hat u can have ketchup (did I ask for that) told them I didn’t eat hat and was told O well. I could go on and on and on but I’ll send with saying I will not return EVER.
Atmosphere: 1
Food: 3
Service: 1
This is the worst Dairy Queen I have ever been to. I placed an order, and it was read back exactly right, but when we received our food 2 of the 3 orders were correct and the 3rd order was totally wrong. How does the order get read back exactly right, but when you get your slip and your order; 1 out of the 3 meals are wrong. Also all of our blizzards had no lids. When it's 80 degrees and you are in drive thru, you need lids. The ice cream is melting and evidently in drive thru you are taking elsewhere. The manager gave many excuses, for my $40 waste of money. The food also wasn't that good. Super dry burgers. Pathetic. I'll drive to Waynesburg for a top notch Dairy Queen, this one is a joke.
Atmosphere: 1
Food: 1
Service: 1
This DQ has gone downhill. Rude staff, and our blizzards took so long to get to us they were melted about 1/3 of the way. I've had it with this location.
Atmosphere: 1
Food: 3
Service: 1