Me and my wife just got a hot chocolate and caramel latte, the hot chocolate tasted like I ate the darkest dark chocolate they make with hardly any whipped creme and it was suppose to have extra. My wife's latte was light on caramel.
Atmosphere: 2
Food: 1
Service: 2
Tessa Devine
WILL NEVER BE COMING TO THIS LOCATION AGAIN. The service by “Rachel” was given with attitude and such a condescending tone. Shame on her, she made me a gross drink too.
Atmosphere: 1
Food: 3
Service: 1
Olivia Wiley
Quick service, the person who took our order was friendly and kind. I think her name was Rachel.
Atmosphere: 3
Food: 4
Service: 5
Katie Hansen
I was in there one time and I heard some girl in the kitchen talking about her chlamydia. As a customer, it was very unsettling to hear. I don’t think employees should be talking like this in a professional environment in front of customers. I’ve also seen this girl on another occasion being terribly rude to her coworkers. Do better Starbucks.
Service: 1
Luigi Long
Best coffee and best service.
Atmosphere: 5
Food: 5
Service: 5
Wesley Ornick
Always gets me giddy to try new flavor combo w a boost w seasonal new blends and food to help
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Christine Paugh
I got a large order for drinks and they were very very nice and accommodating!! They were super friendly and didn’t seem annoyed at all!! One I actually spilt and went back to purchase a new one and they gave it to me on the house!! Definitely recommend this location especially for being new they handled everything perfect!!
Atmosphere: 5
Food: 5
Service: 5
Ellie B
I come here early in the mornings and I never have to wait long for my drinks despite there always being a drive through line. Staff works hard and is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Bruce K.
When there aren't other options open before 7am, I'm going to end up at a Starbucks. And since I needed a spot to hang with my laptop for a couple of hours, here we go.I found a comfortable seat and from 6:30 am until 10 am, I watched a steady progression of customers come and go for their caffeine fixes. One from the drive thru returned with a problem with their order, which was handled swiftly.My coffee was fine, the internet worked well and when I left, the laptop and phone were charged to 100%.Parking: Not a huge lot but enough room for the Sprinter van.
Atmosphere: 3
Food: 4
Service: 3
Amy Freeman
Kari at the downtown Starbucks is the best!!!! Very polite always smiling ??
When there aren't other options open before 7am, I'm going to end up at a Starbucks. And since I needed a spot to hang with my laptop for a couple of hours, here we go.I found a comfortable seat and from 6:30 am until 10 am, I watched a steady progression of customers come and go for their caffeine fixes. One from the drive thru returned with a problem with their order, which was handled swiftly.My coffee was fine, the internet worked well and when I left, the laptop and phone were charged to 100%.[Review 20400 overall - 119 in West Virginia - 1379 of 2023.]
Sarah Council
So I went through this morning and ordered a venti caramel macchiato, and I asked them for a separate cup of caramel drizzle. I told them I don’t mind paying for it, no matter what the cost, but that I like the drizzle in literally every drink. I’m not the type to drink coffee every morning. Or every week even. I get coffee maybe once every couple of months and when I do, there’s a certain way I like it. That’s all. I know this isn’t a normal request though, which is why I don’t mind paying the extra. She said no problem. I get to the window where I see no caramel drizzle at all in the drink, and about half inch to an inch, in a little espresso cup. I was then told they aren’t prepared to give me that amount with my order, as the store has no way to ring that in and they don’t have enough supply. So I just paid $7 for a drink that went in the trash because it’s not what I wanted at all. Thanks guys. And I really appreciate the fact that you told me it wasn’t a problem when I ordered, and then decided it was after I was at the window and the drink was made. Great customer service skills.I did just speak with management and they plan on making it right after I get off work. Again, I really hate to even make this a thing because “first world problems”. But when you only get coffee every 6 months, you want it to be right.
Atmosphere: 1
Food: 1
Service: 1
E.J. Vale
Fun group of employees at this location. Orders were correct even during a busy time.Vegetarian options: Vegetarian options are available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Samantha Arévalo
I have been s Starbucks customer for years, and I have a specific way I like my coffee (as we all have). Starbuck is well know to accommodate requests. This is the only place they don’t do so.Service was bad. Use other location.There is an option in the app to add extra milk to the Macchiato, when asked for it they said I should pay for a Latte. No is not the same and the app has an option for it… ??♀️
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Butter Croissant
Aamer Mahmood
Had the espresso nitro. Good cold brew. Friendly service and staff.
Me and my wife just got a hot chocolate and caramel latte, the hot chocolate tasted like I ate the darkest dark chocolate they make with hardly any whipped creme and it was suppose to have extra. My wife's latte was light on caramel.
Atmosphere: 2
Food: 1
Service: 2
WILL NEVER BE COMING TO THIS LOCATION AGAIN. The service by “Rachel” was given with attitude and such a condescending tone. Shame on her, she made me a gross drink too.
Atmosphere: 1
Food: 3
Service: 1
Quick service, the person who took our order was friendly and kind. I think her name was Rachel.
Atmosphere: 3
Food: 4
Service: 5
I was in there one time and I heard some girl in the kitchen talking about her chlamydia. As a customer, it was very unsettling to hear. I don’t think employees should be talking like this in a professional environment in front of customers. I’ve also seen this girl on another occasion being terribly rude to her coworkers. Do better Starbucks.
Service: 1
Best coffee and best service.
Atmosphere: 5
Food: 5
Service: 5
Always gets me giddy to try new flavor combo w a boost w seasonal new blends and food to help
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
I got a large order for drinks and they were very very nice and accommodating!! They were super friendly and didn’t seem annoyed at all!! One I actually spilt and went back to purchase a new one and they gave it to me on the house!! Definitely recommend this location especially for being new they handled everything perfect!!
Atmosphere: 5
Food: 5
Service: 5
I come here early in the mornings and I never have to wait long for my drinks despite there always being a drive through line. Staff works hard and is very friendly.
Atmosphere: 5
Food: 5
Service: 5
When there aren't other options open before 7am, I'm going to end up at a Starbucks. And since I needed a spot to hang with my laptop for a couple of hours, here we go.I found a comfortable seat and from 6:30 am until 10 am, I watched a steady progression of customers come and go for their caffeine fixes. One from the drive thru returned with a problem with their order, which was handled swiftly.My coffee was fine, the internet worked well and when I left, the laptop and phone were charged to 100%.Parking: Not a huge lot but enough room for the Sprinter van.
Atmosphere: 3
Food: 4
Service: 3
Kari at the downtown Starbucks is the best!!!! Very polite always smiling ??
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
When there aren't other options open before 7am, I'm going to end up at a Starbucks. And since I needed a spot to hang with my laptop for a couple of hours, here we go.I found a comfortable seat and from 6:30 am until 10 am, I watched a steady progression of customers come and go for their caffeine fixes. One from the drive thru returned with a problem with their order, which was handled swiftly.My coffee was fine, the internet worked well and when I left, the laptop and phone were charged to 100%.[Review 20400 overall - 119 in West Virginia - 1379 of 2023.]
So I went through this morning and ordered a venti caramel macchiato, and I asked them for a separate cup of caramel drizzle. I told them I don’t mind paying for it, no matter what the cost, but that I like the drizzle in literally every drink. I’m not the type to drink coffee every morning. Or every week even. I get coffee maybe once every couple of months and when I do, there’s a certain way I like it. That’s all. I know this isn’t a normal request though, which is why I don’t mind paying the extra. She said no problem. I get to the window where I see no caramel drizzle at all in the drink, and about half inch to an inch, in a little espresso cup. I was then told they aren’t prepared to give me that amount with my order, as the store has no way to ring that in and they don’t have enough supply. So I just paid $7 for a drink that went in the trash because it’s not what I wanted at all. Thanks guys. And I really appreciate the fact that you told me it wasn’t a problem when I ordered, and then decided it was after I was at the window and the drink was made. Great customer service skills.I did just speak with management and they plan on making it right after I get off work. Again, I really hate to even make this a thing because “first world problems”. But when you only get coffee every 6 months, you want it to be right.
Atmosphere: 1
Food: 1
Service: 1
Fun group of employees at this location. Orders were correct even during a busy time.Vegetarian options: Vegetarian options are available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
I have been s Starbucks customer for years, and I have a specific way I like my coffee (as we all have). Starbuck is well know to accommodate requests. This is the only place they don’t do so.Service was bad. Use other location.There is an option in the app to add extra milk to the Macchiato, when asked for it they said I should pay for a Latte. No is not the same and the app has an option for it… ??♀️
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Butter Croissant
Had the espresso nitro. Good cold brew. Friendly service and staff.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Butter Croissant