ABSOLUTELY HORRIBLE! This is probably my 4th or 5th visit to this location and honestly each has been bad but this one was completely INSANE! When you call in and told that you are speaking with a manager, you believe it. However, this wasn’t the case for me. The level of unprofessional is UNREAL and HUGE LACK OF ACCOUNTABILITY! I wouldn’t even want/recommend visiting this place. Half of the employees are rude & the other half just look completely lost! Sandwiches (BLTs) were made incorrectly and cold. Not to mention the slice and a half of bacon on each foot long! Had to speak to a district and regional manager via phone because there was no authority in store! My goodness!!!! NEVER AGAIN!
Atmosphere: 1
Food: 1
Service: 1
jacky058
It all started when I called to make sure they were open around 9:50pm they said yes I was happy told em I be there soon they insisted to take our order over the phone we told them the order as I pulled up they got the end of my order I went in assuming it would be getting ready I see four people and one was new I guess being trained into a man coming from the back asking if I ordered on phone and then kept asking me to repeat my order despite me saying it over and over not seeming to get it I gone to subway for 18years and never seen this insanity order was simple ultimate bmt with American toasted little lettuce and garlic aioli and a number twenty no bacon and heat meat with cheese my friend is autistic and hates extra stuff in the end they forgot the 2x cheese on both and ended up toasting the meat instead of microwaving tries to add lettuce to my simple sandwich barely any chicken and then before confirming adds some galic aioli to my friends sandwich and when i said no he has issues with textures and probably wont eat it just smeared the mistake to cover it up on the sandwich hoping thr meat and cheese would cover the sauce taste very pissed and never gonna go back to this store i shortened best i could but never go to chestnut ridge worst store. As a note friend didn't eat his food and reacted very bad to it.
Atmosphere: 1
Food: 1
Service: 1
Prez Sleezy
Tonight I got a BLT with avocado, and a Philly. There was an older gentlemen and a younger guy working. They were both so kind (even to the lady ahead of me who was being kind of a Karen). They asked about every detail for both sandwiches to make sure they got it right. These were the best subway subs I’ve ever had. Not only were these two incredibly kind, detailed and great at customer service in general, their store was incredibly clean. They wore gloves and hats, the counters/tables were clean, the food was dated, and the convenience was fully stocked. There was also great parking, it was also free! It got very busy while I was in there but with only two workers service was moving quickly, their time management is impeccable. If you want subway in Morgantown, this is the place to go to.Parking: Great parking, it’s free and plenty of spaces, especially for a small location like this one.
Atmosphere: 5
Food: 5
Service: 5
Hans Watson
I’ve never had less meat ever in my life on a sandwich….so disappointing never coming to this one
Atmosphere: 1
Food: 1
Service: 1
Nathan
Consider wearing hair nets. Every time I’ve given this place a chance, I get hair in my
Atmosphere: 1
Food: 1
Service: 1
CJ Jones
Donnie is absolutely FANTASTIC! We went in and he was very interactive which was great and fun for us & our daughter. Nice to see people genuinely care and love their job. I'd also like to add the store was very clean and the food was great. Thank you guys for being great!
Atmosphere: 5
Food: 5
Service: 5
Robert weizer
i eat here at least twice a week. Today was my first time ordering on the mobile app. I pick up my order that is supposed to be deluxe with extra cheese, and there was barely any cheese or meat I felt. I went inside to inquire about it, and the kid said that’s how it comes and then the other kid said our menu changed. Biggest copout ever like I eat here every day almost kid and he want to say the menu change? It doesn’t make sense. It was literally just a turkey with deluxe meat and extra cheese and I asked for provilone and white American but I only got white american. smh. do better.
Robert Schweizer
i eat here at least twice a week. Today was my first time ordering on the mobile app. I pick up my order that is supposed to be deluxe with extra cheese, and there was barely any cheese or meat I felt. I went inside to inquire about it, and the kid said that’s how it comes and then the other kid said our menu changed. Biggest copout ever like I eat here every day almost kid and he want to say the menu change? It doesn’t make sense. It was literally just a turkey with deluxe meat and extra cheese and I asked for provilone and white American but I only got white american. smh. do better.
Hacking Gamer
They didn’t tell me where the trains are, and what line to go on.Edit: just realized this was a restraunt. Sorry.
Payton Riley
The only subway I’ll go to in Morgantown. The employees are always so kind!
employees were great. food tasted amazing. very clean??
Diane Peyton
I love subway but they ate always so cold.
Aiatt Anbari
It was the worse experience ever,They were not helpful and they were mean.
wesley frazee
Stood at the counter for over half hour without an employee in sight! When I left there still wasn’t anybody at store front. 6:00 pm. Worst business in Morgantown
Kaitlyn Lightner
This location is always inconsistent with time and machines working. Online ordering said this store was open and get there and their doors are locked! People constantly walking up to the door to get food when this store is supposed to be open and like it says it is. Money that people have to get refunded all day long for.
ABSOLUTELY HORRIBLE! This is probably my 4th or 5th visit to this location and honestly each has been bad but this one was completely INSANE! When you call in and told that you are speaking with a manager, you believe it. However, this wasn’t the case for me. The level of unprofessional is UNREAL and HUGE LACK OF ACCOUNTABILITY! I wouldn’t even want/recommend visiting this place. Half of the employees are rude & the other half just look completely lost! Sandwiches (BLTs) were made incorrectly and cold. Not to mention the slice and a half of bacon on each foot long! Had to speak to a district and regional manager via phone because there was no authority in store! My goodness!!!! NEVER AGAIN!
Atmosphere: 1
Food: 1
Service: 1
It all started when I called to make sure they were open around 9:50pm they said yes I was happy told em I be there soon they insisted to take our order over the phone we told them the order as I pulled up they got the end of my order I went in assuming it would be getting ready I see four people and one was new I guess being trained into a man coming from the back asking if I ordered on phone and then kept asking me to repeat my order despite me saying it over and over not seeming to get it I gone to subway for 18years and never seen this insanity order was simple ultimate bmt with American toasted little lettuce and garlic aioli and a number twenty no bacon and heat meat with cheese my friend is autistic and hates extra stuff in the end they forgot the 2x cheese on both and ended up toasting the meat instead of microwaving tries to add lettuce to my simple sandwich barely any chicken and then before confirming adds some galic aioli to my friends sandwich and when i said no he has issues with textures and probably wont eat it just smeared the mistake to cover it up on the sandwich hoping thr meat and cheese would cover the sauce taste very pissed and never gonna go back to this store i shortened best i could but never go to chestnut ridge worst store. As a note friend didn't eat his food and reacted very bad to it.
Atmosphere: 1
Food: 1
Service: 1
Tonight I got a BLT with avocado, and a Philly. There was an older gentlemen and a younger guy working. They were both so kind (even to the lady ahead of me who was being kind of a Karen). They asked about every detail for both sandwiches to make sure they got it right. These were the best subway subs I’ve ever had. Not only were these two incredibly kind, detailed and great at customer service in general, their store was incredibly clean. They wore gloves and hats, the counters/tables were clean, the food was dated, and the convenience was fully stocked. There was also great parking, it was also free! It got very busy while I was in there but with only two workers service was moving quickly, their time management is impeccable. If you want subway in Morgantown, this is the place to go to.Parking: Great parking, it’s free and plenty of spaces, especially for a small location like this one.
Atmosphere: 5
Food: 5
Service: 5
I’ve never had less meat ever in my life on a sandwich….so disappointing never coming to this one
Atmosphere: 1
Food: 1
Service: 1
Consider wearing hair nets. Every time I’ve given this place a chance, I get hair in my
Atmosphere: 1
Food: 1
Service: 1
Donnie is absolutely FANTASTIC! We went in and he was very interactive which was great and fun for us & our daughter. Nice to see people genuinely care and love their job. I'd also like to add the store was very clean and the food was great. Thank you guys for being great!
Atmosphere: 5
Food: 5
Service: 5
i eat here at least twice a week. Today was my first time ordering on the mobile app. I pick up my order that is supposed to be deluxe with extra cheese, and there was barely any cheese or meat I felt. I went inside to inquire about it, and the kid said that’s how it comes and then the other kid said our menu changed. Biggest copout ever like I eat here every day almost kid and he want to say the menu change? It doesn’t make sense. It was literally just a turkey with deluxe meat and extra cheese and I asked for provilone and white American but I only got white american. smh. do better.
i eat here at least twice a week. Today was my first time ordering on the mobile app. I pick up my order that is supposed to be deluxe with extra cheese, and there was barely any cheese or meat I felt. I went inside to inquire about it, and the kid said that’s how it comes and then the other kid said our menu changed. Biggest copout ever like I eat here every day almost kid and he want to say the menu change? It doesn’t make sense. It was literally just a turkey with deluxe meat and extra cheese and I asked for provilone and white American but I only got white american. smh. do better.
They didn’t tell me where the trains are, and what line to go on.Edit: just realized this was a restraunt. Sorry.
The only subway I’ll go to in Morgantown. The employees are always so kind!
Restaurantji Recommends
employees were great. food tasted amazing. very clean??
I love subway but they ate always so cold.
It was the worse experience ever,They were not helpful and they were mean.
Stood at the counter for over half hour without an employee in sight! When I left there still wasn’t anybody at store front. 6:00 pm. Worst business in Morgantown
This location is always inconsistent with time and machines working. Online ordering said this store was open and get there and their doors are locked! People constantly walking up to the door to get food when this store is supposed to be open and like it says it is. Money that people have to get refunded all day long for.