Great location for road trip stop along I-79 north, near WVU. Friendly staff, good quality sandwiches Lovely view of town from window seats.
Atmosphere: 5
Food: 5
Service: 5
james nelson
Horrible service and unclean atmosphere took forever to get
Atmosphere: 1
Food: 1
Service: 1
Anthony Amato
I picked up an online order. There was specific instructions to "put the sauce on the side." The sandwich artist not only provided 2 containers of sauce on the side, but THEY ALSO PUT SAUCE ON THE SANDWICH! Now it's several hours later, when I'm done working, and I have a soggy disaster. I work 16 hours shifts and only get to eat once a day. I look forward to this meal and it sucked.I called the store to suggest that next time they don't put sauce on the sandwich if someone asks for "sauce on the side" and the guy said, "Hey, come fill out an application and you can start making your own subs" and hung up.All of my phone calls are recorded. I would appreciate the owner or regional manager giving me a call so I can share the phone call recording.Terrible meal, worse customer service.
Atmosphere: 1
Food: 1
Service: 1
Kris Kris
I’d give zero stars if I could. The absolute worst Subway location in Morgantown. Terrible food, awful customer service and incompetent management. Save your time and money.
Atmosphere: 1
Food: 1
Service: 1
Elise Moore
Clean fast food as expected. Clean restroom. Entrance to parking lot is small but I'd come back.
Atmosphere: 5
Food: 5
Service: 5
Janice w
Horrible experience, ordered on the app for pickup food was cold not toasted husband had to eat his sub in a bowl cause the bread had fallen apart. When he asked for his food inside the employee pointed to the food and walked away. When i reached out to subway the way the owner decided to "make it right" with us was to advise us they are talking to their team about it. We will find a new subway even though this ones closer
Atmosphere: 1
Food: 1
Service: 1
Janice W.
We ordered from the app for this store, When my husband went to get his food they pointed at it and walked away. When we got home the bread was completely desolved he had to eat his sub in a bowl. Both were cold and we live 5 mins away. We contacted subway and the only response we got from the owner was they were going to make it up to us by talking to their staff.....Do not go here
Chris Lampman
Staff is rude to outsiders.
Atmosphere: 5
Food: 5
Service: 2
JMKeenan2010
Employees and managers will literally yell at you. I ordered in the app, accidentally sent to this location on Fairmont Ave instead of in Fairmont. I attempted to call the store to cancel, was told I had to cancel in the app. I was unable to find a way to cancel so I decided to just drive the 15 miles to pick it up. When I initially walked in I said I had an online order, the employee said they didn’t have one. I tried to pull the app up - unable to get logged in - I had to run across the street to get WI-FI and take a screen shot of the order. Went back, the employee, Sophia was sitting on the counter at the register, I went to show her that I had an order. She proceeded to yell at me saying it was cancelled, I said no I was told to cancel it on the app, I was u able to do so - I came to pick it up. The “manager” was still sweeping the lobby then started to yell, I asked well please show me how to cancel in the app - I was met with - we don’t do anything in the app. At this point my husband came in the store, the staff continued to yell at us that they were told to cancel the order. I decided to just dispute the charge and deal with upper management tomorrow. Upon sending an email to corporate we noticed that on the app it said “picked up” not canceled.
Alicia DeWitt
I ordered on the Subway app like I usually do, although this was my first time ordering from this restaurant. When I arrived to pick up my food it was filed under the wrong letter, but I found my name and grabbed my sandwiches. When I got home I realized only one of the sandwiches was correct. There is no way to use the app to let them know about an incorrect order so I called the restaurant. The girl who answered said it was funny because someone else just came in and said they got my sandwich by mistake. She offered to give me my sandwich if I came back in. It was a 40min round trip for me so I just asked for a refund. She said she can't do that without a manager and the manager would be in in the morning. I asked for the manager to call me. I waited til 2pm and called the restaurant back. I spoke to the manager Dave, he said my phone number was written down wrong. He said they can only give refunds the same day, even though there was no manager available yesterday to do a refund. He said they will put my name on a notepaper and I can get a free sub that way. So I have to drive out of my way, spending gas money, in the hopes my name is still on a paper somewhere to try and get my money back. Do not order from here. The manager is rude and they will not make things right when they make a mistake!
We liked to stop a Subway while we travel for dependable food. I usually order meat with a salad and hubby a foot long. I couldn't find salads on the menu so I asked about it. Now I don't expect people to be ecstatic I'm there but maybe not unfriendly? Anyway I ordered "salad" she said "protein bowl"..?? I said yes and with rotisserie chicken. Can't say chicken had much flavor and not sure how much it cost either but hubby said...a lot?
DeGraws World
Great, friendly, very clean.........
Wolf N.
Lovely subway made by college girl.She added extra meat onto my sub and alotta sauce. Good food and good staff.
Great location for road trip stop along I-79 north, near WVU. Friendly staff, good quality sandwiches Lovely view of town from window seats.
Atmosphere: 5
Food: 5
Service: 5
Horrible service and unclean atmosphere took forever to get
Atmosphere: 1
Food: 1
Service: 1
I picked up an online order. There was specific instructions to "put the sauce on the side." The sandwich artist not only provided 2 containers of sauce on the side, but THEY ALSO PUT SAUCE ON THE SANDWICH! Now it's several hours later, when I'm done working, and I have a soggy disaster. I work 16 hours shifts and only get to eat once a day. I look forward to this meal and it sucked.I called the store to suggest that next time they don't put sauce on the sandwich if someone asks for "sauce on the side" and the guy said, "Hey, come fill out an application and you can start making your own subs" and hung up.All of my phone calls are recorded. I would appreciate the owner or regional manager giving me a call so I can share the phone call recording.Terrible meal, worse customer service.
Atmosphere: 1
Food: 1
Service: 1
I’d give zero stars if I could. The absolute worst Subway location in Morgantown. Terrible food, awful customer service and incompetent management. Save your time and money.
Atmosphere: 1
Food: 1
Service: 1
Clean fast food as expected. Clean restroom. Entrance to parking lot is small but I'd come back.
Atmosphere: 5
Food: 5
Service: 5
Horrible experience, ordered on the app for pickup food was cold not toasted husband had to eat his sub in a bowl cause the bread had fallen apart. When he asked for his food inside the employee pointed to the food and walked away. When i reached out to subway the way the owner decided to "make it right" with us was to advise us they are talking to their team about it. We will find a new subway even though this ones closer
Atmosphere: 1
Food: 1
Service: 1
We ordered from the app for this store, When my husband went to get his food they pointed at it and walked away. When we got home the bread was completely desolved he had to eat his sub in a bowl. Both were cold and we live 5 mins away. We contacted subway and the only response we got from the owner was they were going to make it up to us by talking to their staff.....Do not go here
Staff is rude to outsiders.
Atmosphere: 5
Food: 5
Service: 2
Employees and managers will literally yell at you. I ordered in the app, accidentally sent to this location on Fairmont Ave instead of in Fairmont. I attempted to call the store to cancel, was told I had to cancel in the app. I was unable to find a way to cancel so I decided to just drive the 15 miles to pick it up. When I initially walked in I said I had an online order, the employee said they didn’t have one. I tried to pull the app up - unable to get logged in - I had to run across the street to get WI-FI and take a screen shot of the order. Went back, the employee, Sophia was sitting on the counter at the register, I went to show her that I had an order. She proceeded to yell at me saying it was cancelled, I said no I was told to cancel it on the app, I was u able to do so - I came to pick it up. The “manager” was still sweeping the lobby then started to yell, I asked well please show me how to cancel in the app - I was met with - we don’t do anything in the app. At this point my husband came in the store, the staff continued to yell at us that they were told to cancel the order. I decided to just dispute the charge and deal with upper management tomorrow. Upon sending an email to corporate we noticed that on the app it said “picked up” not canceled.
I ordered on the Subway app like I usually do, although this was my first time ordering from this restaurant. When I arrived to pick up my food it was filed under the wrong letter, but I found my name and grabbed my sandwiches. When I got home I realized only one of the sandwiches was correct. There is no way to use the app to let them know about an incorrect order so I called the restaurant. The girl who answered said it was funny because someone else just came in and said they got my sandwich by mistake. She offered to give me my sandwich if I came back in. It was a 40min round trip for me so I just asked for a refund. She said she can't do that without a manager and the manager would be in in the morning. I asked for the manager to call me. I waited til 2pm and called the restaurant back. I spoke to the manager Dave, he said my phone number was written down wrong. He said they can only give refunds the same day, even though there was no manager available yesterday to do a refund. He said they will put my name on a notepaper and I can get a free sub that way. So I have to drive out of my way, spending gas money, in the hopes my name is still on a paper somewhere to try and get my money back. Do not order from here. The manager is rude and they will not make things right when they make a mistake!
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Great, friendly, very clean.........
Atmosphere: 5
Food: 5
Service: 5
We liked to stop a Subway while we travel for dependable food. I usually order meat with a salad and hubby a foot long. I couldn't find salads on the menu so I asked about it. Now I don't expect people to be ecstatic I'm there but maybe not unfriendly? Anyway I ordered "salad" she said "protein bowl"..?? I said yes and with rotisserie chicken. Can't say chicken had much flavor and not sure how much it cost either but hubby said...a lot?
Great, friendly, very clean.........
Lovely subway made by college girl.She added extra meat onto my sub and alotta sauce. Good food and good staff.
Atmosphere: 5
Food: 5
Service: 5
Nice clean restaurant with friendly staff.
Atmosphere: 5
Food: 5
Service: 5