McDonald's

Name: McDonald's
Address: 105 Bernal Rd, San Jose, California, 95119, US
Telephone: (408) 578-9835
Price range: $
Rating: 2.1

$ • Fast Food, Burgers, Coffee Shops

Hours:
105 Bernal Rd, San Jose
(408) 578-9835

Menu Order Online

Customers' Favorites

World Famous Fries

Chicken Mcnuggets

Burger and Fries

Side Salad

McDonald's Reviews

2.1 (217)

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July 2022

WARNING MCDONALD’S MOBILE APP & STORE RIPPING CUSTOMERS OFF! On 7/6/22, I ordered food through McDonald’s app and picked up through the drive thru. I noticed the amount that was charged was more than it was suppose to be according to the app. I showed them that the fries were supposed to be free, but they charged me for them at through the store. 3 different employees (one was a manager) and after 10 minutes talking to them, they said there was nothing they could do to refund me the difference because the charge was done through the app, not the branch, the only thing they could do was give me an extra 2 fries (which I don’t want or need for). So the next day, I called the phone # on the McDonald’s app to file a complaint, they opened at case #, according to the app department, said the charge is made through the store, not the app, and the store will contact me with a resolution for refund. A whole week has gone by, no word from the store, so I calll the app phone again, only thing they can do is resend the case to the store. Absolutely rediculous that the app customer service and the franchise pointing fingers at each other, both denying they are at fault! Luckily, I took pictures of my mobile app when I placed the order and the receipt and have proof. I know it’s only $6 difference, but I feel that to some families out there, it means alot. The principle of big company like McDonald’s doing this is appalling.

April 2018

Service was terrible, closes McDonald’s near my home and service continues to go down. Drive thru is the worst .

More Reviews(217)