La Sen Bistro WC
$$$ • French, Wine Bars, Vegetarian
Hours:
1606 N Main St, Walnut Creek
(925) 448-8187
Customers' Favorites
Flourless Chocolate Cake
Braised Beef Short Rib
Escargot De Bourgogne
Beef Steak Tartare
Moules Marini
French Fries
Duck Breast
Crab Cakes
Coq Au Vin
Onion Soup
La Sen Bistro WC Reviews
Ratings
Menu
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Hours
| Monday | Closed |
| Tuesday | 5 - 8:30PM |
| Wednesday | 5 - 8:30PM 11:30AM - 2PM |
| Thursday | 11:30AM - 2PM 5 - 8:30PM |
| Friday | 5 - 9PM 11:30AM - 2PM |
| Saturday | 5 - 9PM 11:30AM - 2PM |
| Sunday | 5 - 8:30PM 11:30AM - 2PM |
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Good Morning, Manager was so rude I left the restaurant crying! On 12/8/2023, my birthday BTW, my wonderful friend made reservations at Las Sen for 4 people. When we arrived the general manager was at the hostess stand looked at me then looked at the dog and walked away without acknowledging us. The restaurant is not very big and there is no way he could say he did not see us. One of the servers kindly stated that someone would be right with us. The GM then came back and asked if we had a reservation and he was very visibly hostile to us. We let him know that we indeed had a reservation, he then asked for the paperwork for my service animal, when i responded that he could not ask for documentation he responded that he believed he could. I tried to educate him that all he could ask per the ADA was is the dog a service animal, and yes he is, and what service does the animal perform and he is a medical alert dog, I also handed him the ADA regulations card that I carry with me which is helpful to help educate anyone who is not familiar with the ADA rules. He then walked away and started to set up a table in their little hallway right by the hostess stand, and I asked if we could sit at a regular table there were several open, it was 7 pm and they were not reserved, he stated he wanted to keep us away from the other customers. This is also in violation to the ADA rules, my friends tried to reason with him as at this point and he was just so rude, hostile and quite honestly non-caring. I have never been treated so disrespectfully in my life, and as a latina woman I have been treated disrespectfully so I do have context for being disrespected. Doesn’t matter how good the food is, if the customer service is horrendous! KJJ