Dunkin'
$ • Coffee Shops, Donuts
Hours:
4578 Browns Hill Rd, Pittsburgh
(412) 421-1560
Customers' Favorites
Dunkin' Donuts Reviews
Horrible experience!!! Sunday I’ve arrived to the drive-through and ordered two caramel craze lattes. I requested no ice and was told that they could not fill my cup if I did not want ice because drinks are billed with ice I told them fine even though I thought that was petty & absurd for a multi billion dollar company to have a policy like. But today I went again & ordered a caramel craze latte light ice, an order of hash browns, bacon & avocado/tomato toast. I waited at the window for 10 minutes to receive the latte full of ice no coffee.. and a sandwich that I did not order.. Did not complain about the latte I just explained to them that I did not order that sandwich. They took the Sandwich back and closed the window. I waiting outside for another 7 minutes without any response then I started to beat my horn for them to see how long it would because I was running late for a doctors appointment. After beeping my horn like a nut they finally opened the window and screamed give us minute which at this point I just wanted a refund so I can go however I had to drive off with out it because they would not open the window to see what I needed. This place Is a CATASTROPHE!!!
I just had the most amazing experience at the dunkin. Around 10:45am today, April 17th, my card wouldn’t work. We tried and tried to get my card to work, knowing I just got paid (blessed to still have a job in epidemic). The employee in the window paid for my drink for me. I know these are hard times and God bless this man. I am unsure of his name, but he was calm, kind, and willing to work during this hard time. Coming from someone who works for the government and has previously been in retail management for many many years, this act of true kindness should never go unnoticed! So I wanted to say thank you to the gentleman working the drive through for not only for being exceptional in customer service, but for paying for my drink when my card wouldn’t work due to the chip being compromised. You are one of a kind and keep going through these hard times! And if the employee sees this post, I’d love to pay it forward and pay for something for you! Just send me a message. Thank you Dunkin for making my day, and for hiring such kind people during these times. We need more people like this gentleman in this world.
Ratings
Menu
Hours
| Monday | 4:30AM - 10PM |
| Tuesday | 4:30AM - 10PM |
| Wednesday | 4:30AM - 10PM |
| Thursday | 4:30AM - 10PM |
| Friday | 4:30AM - 10PM |
| Saturday | 4:30AM - 10PM |
| Sunday | 4:30AM - 10PM |
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This store can't seem to get it right. Ordered a butter pecan latte and got a plain iced coffee. When I ordered my latte they asked if I wanted milk. Don't they train anyone at this location? I'm done.