Olive Or Twist

We had our wedding reception at Olive or Twist in October 2023, and our experience was extraordinary! The vibe of the private upstairs reception space was incredible, and we've received numerous compliments from our guests about the fantastic atmosphere. We loved the room's architecture and decor, allowing us to create the memorable reception venue that we had in mind. From cozy couches to dining setups, the venue's versatility impressed everyone and allowed them to mingle comfortably. The staff went above and beyond to ensure every detail was perfect, from attentive bar staff and servers to the exquisite catering. Our guests raved about the food, adding more enjoyment to the overall experience. A crowd favorite was the pierogi! John Muth, the Events Manager, worked closely with us to ensure every detail was considered, and his expertise was evident in the seamless execution of the day. From our initial inquiries to the big day, the level of communication and support we received was unparalleled. He promptly addressed our questions and concerns and proactively offered valuable suggestions that enhanced the planning process. John was highly flexible, especially when I had last-minute menu changes. He even provided technical help when I struggled with my monogram light projection. We were so happy by John's genuine commitment to our happiness during the reception as he checked on us regularly to see if we needed anything. John exceeded our expectations! We highly recommend Olive or Twist for anyone seeking a flawless and memorable celebration. We received so many compliments from our guests who said this was the best wedding reception they had been to. Thank you to the fantastic team for making our day perfect!

I'm giving everything one star simply because service matters. We were the to grab a small bite before seeing The Wiz and the food, service, and drinks were all great. Until we received the spinach dip and found it was more sour cream than spinach. We sent it back and while the sever asked did we want anything at that point were fine with what we had and didn't want anything else since that was a disappointment. May I also mention our server was excellent it was her manager Brad who was not excellent. In fact far from it. When we received the bill we noticed the spinach dip which we had all dip a corner of our pita into to try it but hadn't touched after that was still on the bill. When we asked our server she told us her manager would not allow her to remove it from the bill. This is when Brad the manager enters the picture with a condensing and rude attitude. We asked why it wasn't removed and he said it was their policy not to remove things that were not liked from the bill. When asked where said policies are posted he said and I quote: "I don't need to have it in writing." He also said very rudely "well I'm telling you in this conversation so that's the policy." And also said "it was cooked properly and just because you didn't like it doesn't mean it gets removed from the bill." (Side note apparently the charge an extra 3 dollars for pita if you ask for more to go with your buffalo chicken dip. Yet another policy that went unmentioned and unwritten.) We asked how it was a policy but is not posted anywhere on the menus, website, windows, or even the table. And he claimed yet again this did not need to be in writing and walked off with the same condescending attitude. We asked to speak to him again and when I pointed out that if this is a policy it should be posted so patrons know before hand what the service entails and that even fast food and chain food restaurants have policies somewhere in their establishments he sneered and walked off. Now I don't know if Richard the owner believes in being rude or condescending to patrons but if your manger is any indication of you and how you believe customer service should be presented you all must be new to this industry. I get that when people eat a whole meal then try to get the meal taken off or reduced that, that is in fact an issue. But the customer expressing that they were displeased with something and not wanting anything else after that disappointment is an everyday occurrence in the industry. I have eaten and many fine dining and what we'll say regular dining a like and I don't think I ever had a manager as rude as Brad approach me or my family. If this is what Olive Or Twist thinks customer service is I hate to see where you'll be in a few years. Also if you're going to claim you have policies again the should be posted so people can discern whether they want to patronize an establishment or not. Not rudely claim something exist when there is no such wording written anywhere. I know we will not be attending this restaurant ever again. And will be posting this exact review everywhere since I'm sure they will try to delete it at some point to save face.

First time here. Great service. Nice selections.