The photos for the property are very misleading. My heart sank as I walked past the garbage and questionable poop on the walkway and into a lobby that was 100 degrees. The carpet throughout was in need of a serious vacuum and just plain dirty. My room contained two beds that were hard lumpy cheap mattresses. The carpet was dirty and matted and all the furniture was covered in a heavy dust. With that said I slept on top of sheets in my travel clothes and checked out first thing in the morning. It's sad because you can see the hotel was once a gem of a property now it's just a thrift shop version of its former self. I will add the staff was courteous and helpful
Joel P.
This place is my favorite when I come to Alaska. The staff is amazing, especially Tara and Brandon. They are always on top of everything, very friendly and helpful I really enjoy staying there honestly, plus the food they serve at their restaurant is superb to be honest
Jane D.
Lakefront is great until it isn't.....first stay was great. Second stay (Jan 2024) terrible. What would make me book somewhere else next time is that I reached out to the GM and to Millennium Group and have had zero follow up. This is not a good sign in the hospitality industry. I would recommend the restaurant/s for the great views of the lake (but not for breakfast very expensive) but will stay somewhere else on my next visits.
Sonja L.
I would give negative stars if I could. Do not stay at this hotel!!! Two rooms had bed bugs.. then the staff refused to refund our money.. charged us a cancellation fee of 65.00 even though we didn't use the room at all.. our luggage ( thank god) never even made it to the room.. I was told the general manager would call me when the person returned from vacation.. that call never came.. we attempted to call and leave messages, but it looks as though they plan on ripping off a military family who was in Alaska visiting family that was just placed on hospice during Christmas. If my story goes viral .. forcing the hotel to deal with me, their bed bugs and their policies.. that would be greatly appreciated
Renee W.
We are staying at the Lakefront hotel be sure my husband has a conference there. It's an old hotel. The walk to our room took us on a winding hallway. The room is big and comfortable. We didn't get a nice view but still beautiful with all the snow. The lake is frozen so there are no planes taking off and landing the Flying Machine serves up a delicious breakfast. Haven't had another meal there yet. Our waitress was very friendly. The front desk staff totally ignored us when we wanted to check in. We know that we were early but have the decency to at least acknowledge us. We paid for and early check in and a late check out $50 each and it wasn't even in the system.
Bryan R.
Sarah Reynolds in the Fancy Moose lounge has been an excellent server! Have not had to wait for any service and made sure all our needs were met.. I will definitely come back again for the great service received from Sarah!
Mary Ann R.
My husband and I stayed here last week and we were disappointed with the front desk and the incorrect billing that they are trying to avoid to fix. The hotel carpets are dirty and there were dusts every part of the room. The only good experience that we had was our service in The Flying Machine. The servers were awesome and friendly. Skip this hotel and go somewhere else.
Vanessa W.
Horrible experience. Mistreated,yelling at me aggressively and was told the police was going to be called on me,told me to leave the premises because I am not a guest there in which I had proof that I had reservations in which security refused to look at and even went as far as telling me I was going to be shipped back to the airport. All of this going on at 2:00am and explaining myself to the only security Alex is the staff that is responsible for his unprofessional behavior. I have never ever felt humiliated in my life. I will never return or book with this hotel again and I will make sure that people know of this unacceptable behavior. FYI I recorded the incident so I can have my proof of the unacceptable behavior, I felt discriminated in this hotel. DONT WASTE YOUR MONEY HERE!!!!
Sandra M.
On no planet is this a three star hotel. I can not stand dried urine on toilets. I mean I don't want to see dried urine on anything,
Charlie P.
i have been coming to fancy moose for 30 years and always been good. Kamila the bartender is awesome . Julie and Sarah are the best servers
Anyone looking for a quiet and nice place that's central to Anchorage, yet far enough away to avoid the crime, should come here. The service is wonderful, the food in the bar and restaurant is good and they have a free shuttle with great drivers 24/7. Dog friendly and kept up well for taking Alaskan winter beatings!
Anthony M.
I was really disappointed by my stay here. My colleagues and I were coming in from a rather rough stay at another hotel in Juneau and really looking forward to a stay in what we thought was a nice hotel. Not so much. The photos featured on the website are clearly old as I found the hotel to be dated, unclean and clearly worn. The ceiling tile in my room was coming down which added to my feelings of general unease. This could be a great hotel if updated to today's standards. I usually don't review hotels but felt that I had to in this instance. If another chain hotel is available, I would suggest staying there.
diane m.
Did not help with needs of guest. Asked for simply Tylenol or Aleve and said they didn't have any.. Told me there was a place a few blocks up which wasn't the right answer since it was almost 9, raining and didn't have transportation. May I suggest that you buy some cheap packages of sample or travel size and make them available for purchase(remember you took our cc as we checked in)I'd someone who is feeling miserable. Not good customer's service and surely not the way to make your day.You need to cater to your potential returni g customers. I personally will nit
David J.
Hotel is dated. Nice setting looking over lake. Our tub had nasty stains and mold in the grout. I informed the front desk and their only response was " I'll let them know". Not what I expected for a $480 night room.
AL B.
Concerned about STAFF as I have tried to call many times to double check my reservations for a group of us who will be staying here-- concerned-- Hope I don't get double billed- I have already spent too much time trying to make reservations--
The photos for the property are very misleading. My heart sank as I walked past the garbage and questionable poop on the walkway and into a lobby that was 100 degrees. The carpet throughout was in need of a serious vacuum and just plain dirty. My room contained two beds that were hard lumpy cheap mattresses. The carpet was dirty and matted and all the furniture was covered in a heavy dust. With that said I slept on top of sheets in my travel clothes and checked out first thing in the morning. It's sad because you can see the hotel was once a gem of a property now it's just a thrift shop version of its former self. I will add the staff was courteous and helpful
This place is my favorite when I come to Alaska. The staff is amazing, especially Tara and Brandon. They are always on top of everything, very friendly and helpful I really enjoy staying there honestly, plus the food they serve at their restaurant is superb to be honest
Lakefront is great until it isn't.....first stay was great. Second stay (Jan 2024) terrible. What would make me book somewhere else next time is that I reached out to the GM and to Millennium Group and have had zero follow up. This is not a good sign in the hospitality industry. I would recommend the restaurant/s for the great views of the lake (but not for breakfast very expensive) but will stay somewhere else on my next visits.
I would give negative stars if I could. Do not stay at this hotel!!! Two rooms had bed bugs.. then the staff refused to refund our money.. charged us a cancellation fee of 65.00 even though we didn't use the room at all.. our luggage ( thank god) never even made it to the room.. I was told the general manager would call me when the person returned from vacation.. that call never came.. we attempted to call and leave messages, but it looks as though they plan on ripping off a military family who was in Alaska visiting family that was just placed on hospice during Christmas. If my story goes viral .. forcing the hotel to deal with me, their bed bugs and their policies.. that would be greatly appreciated
We are staying at the Lakefront hotel be sure my husband has a conference there. It's an old hotel. The walk to our room took us on a winding hallway. The room is big and comfortable. We didn't get a nice view but still beautiful with all the snow. The lake is frozen so there are no planes taking off and landing the Flying Machine serves up a delicious breakfast. Haven't had another meal there yet. Our waitress was very friendly. The front desk staff totally ignored us when we wanted to check in. We know that we were early but have the decency to at least acknowledge us. We paid for and early check in and a late check out $50 each and it wasn't even in the system.
Sarah Reynolds in the Fancy Moose lounge has been an excellent server! Have not had to wait for any service and made sure all our needs were met.. I will definitely come back again for the great service received from Sarah!
My husband and I stayed here last week and we were disappointed with the front desk and the incorrect billing that they are trying to avoid to fix. The hotel carpets are dirty and there were dusts every part of the room. The only good experience that we had was our service in The Flying Machine. The servers were awesome and friendly. Skip this hotel and go somewhere else.
Horrible experience. Mistreated,yelling at me aggressively and was told the police was going to be called on me,told me to leave the premises because I am not a guest there in which I had proof that I had reservations in which security refused to look at and even went as far as telling me I was going to be shipped back to the airport. All of this going on at 2:00am and explaining myself to the only security Alex is the staff that is responsible for his unprofessional behavior. I have never ever felt humiliated in my life. I will never return or book with this hotel again and I will make sure that people know of this unacceptable behavior. FYI I recorded the incident so I can have my proof of the unacceptable behavior, I felt discriminated in this hotel. DONT WASTE YOUR MONEY HERE!!!!
On no planet is this a three star hotel. I can not stand dried urine on toilets. I mean I don't want to see dried urine on anything,
i have been coming to fancy moose for 30 years and always been good. Kamila the bartender is awesome . Julie and Sarah are the best servers
Restaurantji Recommends
Anyone looking for a quiet and nice place that's central to Anchorage, yet far enough away to avoid the crime, should come here. The service is wonderful, the food in the bar and restaurant is good and they have a free shuttle with great drivers 24/7. Dog friendly and kept up well for taking Alaskan winter beatings!
I was really disappointed by my stay here. My colleagues and I were coming in from a rather rough stay at another hotel in Juneau and really looking forward to a stay in what we thought was a nice hotel. Not so much. The photos featured on the website are clearly old as I found the hotel to be dated, unclean and clearly worn. The ceiling tile in my room was coming down which added to my feelings of general unease. This could be a great hotel if updated to today's standards. I usually don't review hotels but felt that I had to in this instance. If another chain hotel is available, I would suggest staying there.
Did not help with needs of guest. Asked for simply Tylenol or Aleve and said they didn't have any.. Told me there was a place a few blocks up which wasn't the right answer since it was almost 9, raining and didn't have transportation. May I suggest that you buy some cheap packages of sample or travel size and make them available for purchase(remember you took our cc as we checked in)I'd someone who is feeling miserable. Not good customer's service and surely not the way to make your day.You need to cater to your potential returni g customers. I personally will nit
Hotel is dated. Nice setting looking over lake. Our tub had nasty stains and mold in the grout. I informed the front desk and their only response was " I'll let them know". Not what I expected for a $480 night room.
Concerned about STAFF as I have tried to call many times to double check my reservations for a group of us who will be staying here-- concerned-- Hope I don't get double billed- I have already spent too much time trying to make reservations--