Almost everytime I've used my debit card at the drive thru at this location I start to get unauthorized charges the following day I've spoken to manager and police but they say it's unlikely to be prosecutable
The supervisor, a black girl, treats the cashier who is a special person with a very good disposition to serve in a brusque and rude manner. She gives a very bad presentation to her place, that lady raising her voice and yelling at her co-workers.
Atmosphere: 4
Food: 4
Service: 1
Abad Gamez
We were having breakfast at this place, the manager treated the cashier very badly on two occasions. A woman with very little education and terrible manners. It is becoming a custom in Alabama for service people to be rude and poorly behaved, we also experience it with my daughter at Mc Donald's Hoover.
Atmosphere: 1
Food: 1
Service: 1
OfTheAbyss
3/22/24 update: They charged me .28 cents per extra SAUCE, theres no where on the order screen that says how much your allocated for sauce nor a price tag on extra, if i go to chick fil or taco bell i dont have to pay or beg for extra sauce. they remolded this location and they said the service would be better on alabsters facebook page, the lady at the window i think she may have been a manager due to the grey shirt was so freaking rude then charged for sauce for Nuggets when i only got 1 for a 10 piece. I hope this location just goes under its that awful.By far the most rude and horrible McDonald’s location around town. Every time we order something is missing and any time we get the sweet tea it’s completely overdone w syrup etc. third time is a charm so we won’t return to this location for the foreseeable future.
Atmosphere: 1
Food: 2
Service: 1
Dee Thornton
Always issues at this specific location!! Whether its not entering your order correctly, not receiving all of the items you paid for, and/or poor customer service. Just drive the extra 5 minutes to the Promenade location, much better!!
Atmosphere: 2
Food: 3
Service: 1
Hugo linares
Don't go here .. it's just a bunch of bitter black girls being rude 99% of the time just because they have to do their job
Susie Robles
McDonald's needs to hire better people and stop getting lazy folks who can't be bothered to actually
The food was fresh I would definitely revisit that
Atmosphere: 5
Food: 5
Service: 5
Josie Wilson
The overall experience was negative. As soon as you walk in it smells almost like sewage. Our kids were hungry so we still decided to order. One of the women working made my 10yr old son cry because she snapped at him when he asked to exchange a sauce that they gave to us busted. No one offered any apology when I told them I didn't appreciate the way my son was talked to.Fries were cold.Kid-friendliness: They are NOT kid friendly. A worker made my 10yr old son cry.
Atmosphere: 1
Food: 3
Service: 1
Cherel Sumerlin
Very rude!!! Food was nasty!!! Even after I order no mustard!!! It still was on there!!! Kids meal fries had 5 fries in it!!! Hire new ppl.
This is the closest McDonalds to my job and home and every time we order from it, something is wrong. Food is burnt or they forget to give you items. Had to return several time for corrections. Drive through always has a struggle getting the correct order, they never check. The systems McDonalds has in place are not being followed at this store. Pictures of burnt food are available.
Atmosphere: 1
Food: 1
Service: 1
Chris
This place is terrible! Don't waste your time. Took 20 mins for nuggets in drive thru.
Almost everytime I've used my debit card at the drive thru at this location I start to get unauthorized charges the following day I've spoken to manager and police but they say it's unlikely to be prosecutable
Atmosphere: 1
Food: 1
Service: 1
OK as usual nothing special
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Chicken Mcnuggets, Sandwich
A fantastic experience
Atmosphere: 5
Food: 5
Service: 5
Cleanest I've Ever Been To wtg
The supervisor, a black girl, treats the cashier who is a special person with a very good disposition to serve in a brusque and rude manner. She gives a very bad presentation to her place, that lady raising her voice and yelling at her co-workers.
Atmosphere: 4
Food: 4
Service: 1
We were having breakfast at this place, the manager treated the cashier very badly on two occasions. A woman with very little education and terrible manners. It is becoming a custom in Alabama for service people to be rude and poorly behaved, we also experience it with my daughter at Mc Donald's Hoover.
Atmosphere: 1
Food: 1
Service: 1
3/22/24 update: They charged me .28 cents per extra SAUCE, theres no where on the order screen that says how much your allocated for sauce nor a price tag on extra, if i go to chick fil or taco bell i dont have to pay or beg for extra sauce. they remolded this location and they said the service would be better on alabsters facebook page, the lady at the window i think she may have been a manager due to the grey shirt was so freaking rude then charged for sauce for Nuggets when i only got 1 for a 10 piece. I hope this location just goes under its that awful.By far the most rude and horrible McDonald’s location around town. Every time we order something is missing and any time we get the sweet tea it’s completely overdone w syrup etc. third time is a charm so we won’t return to this location for the foreseeable future.
Atmosphere: 1
Food: 2
Service: 1
Always issues at this specific location!! Whether its not entering your order correctly, not receiving all of the items you paid for, and/or poor customer service. Just drive the extra 5 minutes to the Promenade location, much better!!
Atmosphere: 2
Food: 3
Service: 1
Don't go here .. it's just a bunch of bitter black girls being rude 99% of the time just because they have to do their job
McDonald's needs to hire better people and stop getting lazy folks who can't be bothered to actually
Atmosphere: 1
Service: 1
Restaurantji Recommends
The food was fresh I would definitely revisit that
Atmosphere: 5
Food: 5
Service: 5
The overall experience was negative. As soon as you walk in it smells almost like sewage. Our kids were hungry so we still decided to order. One of the women working made my 10yr old son cry because she snapped at him when he asked to exchange a sauce that they gave to us busted. No one offered any apology when I told them I didn't appreciate the way my son was talked to.Fries were cold.Kid-friendliness: They are NOT kid friendly. A worker made my 10yr old son cry.
Atmosphere: 1
Food: 3
Service: 1
Very rude!!! Food was nasty!!! Even after I order no mustard!!! It still was on there!!! Kids meal fries had 5 fries in it!!! Hire new ppl.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Chicken Mcnuggets, Quarter Pounder Hamburger
This is the closest McDonalds to my job and home and every time we order from it, something is wrong. Food is burnt or they forget to give you items. Had to return several time for corrections. Drive through always has a struggle getting the correct order, they never check. The systems McDonalds has in place are not being followed at this store. Pictures of burnt food are available.
Atmosphere: 1
Food: 1
Service: 1
This place is terrible! Don't waste your time. Took 20 mins for nuggets in drive thru.
Atmosphere: 1
Food: 1
Service: 1