I placed a online order and online was quoted food would be done by 8:30pm I arrived to the location at 8:45pm to pick up the order and when I went to the speaker there was 1 click sound over intercom and i sat there for a another 4/5 min and no one came on the speaker ,I pulled up the window and before I could get hi or anything out I was greeted by the drive thru girl(red and black braids, white airpod in her ear ), she says, "I put you on hold what do you want" i was so taken back by her smart remarks and unprofessionalism. I matched her energy and said I don't know who done it, but it wasn't me. She then slams the window and begins talking trash to the employees in the back where the warmer window is located. Once I see another employee pass by I grabbed his attention (black guy ,black & Grey afro,purple manager shirt) and let him know the situation I was then told that sometime to "just look over ppl" my rebuttal was I worked hard for me income. Like most people respect is a two-way street, especially when people like myself, our transactions are how these companies are able to have employees. Due to her demeanor, i took pictures and recorded videos of this situation. If not handled accordingly tomorrow, I will be taking it a step further. The unprofessionalism, rude ,snarky remarks could have subsided. I don't know what is going on in her personal life, but back in my day, we were told that once you clock in, you leave all the personal business at the door. Now that was 1 part of the problem, the 2nd issue is the food I waited over 35 MINUTES for a online order , keep in mind the order was for 1 3 piece plate with a baked potato (didn't have it) and broccoli I literally got 5 small cold pieces as a "portion". I received fries as a substitute, and they were not freshly hot, but they were at least warm. I'm not sure if i will ever order food from here again and that may not mean anything to them but if you have someone like her "working" for you , the business will be affected(more than it already is). Customer service sure isn't anything like it used to be.
Atmosphere: 1
Food: 1
Service: 1
Matt “Matt” Ayech
Took my son here for the 1dt time the other day. He loved everything as did I.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: French Fries, Fish and Chips, Hush Puppies, Corn on the Cob
Keith McCampbell
Fish and shrimp were hot and fresh. Sides were a little cool. Bathroom wasn't very clean.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish and Chips, Hush Puppies, 2 Piece Fish & 6 Piece Butterfly Shrimp Meal
Joe Frazier
The person working the window is to impatient. I was going to order a side of shrimp but she was too pushy. So didn't get to you'll Lose sales like this. She needs to be more helpful.
Atmosphere: 1
Food: 4
Service: 1
Michelle Kyazze
I ordered a cheesecake online and paid for it the woman said she didn't have cheesecake even after I showed my receipt online. It was for my birthday rewards. She should be let
Atmosphere: 1
Food: 1
Service: 1
MomiJuana Brat
I LUVBB their catfish.However, the portion/size was a lot-lot-lot smaller than usual, but still tasty.
I had to drive to the University location as the one on N Parkway isn’t opened yet but IMG, everything was hit, fresh and correct!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Fish Plate, French Fries, Fried Okra, Fish and Chips, Hush Puppies, Clam Strips
Robert Baker
Kid-friendliness: Very kind to kidsWheelchair accessibility: It’s very wheelchair accessible for handicapped people
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: White Fish Plate, Seafood Feast, French Fries, Cole Slaw, Mac & Cheese
Tiffany N.
I have asked the store for a refund. A manager called me and said he would get one. I ordered through Uber eats so captain d's not even have card #. I got food poisoning I was throwing up all night with diarrhea. He said 3 to 5 days. I have a bank where it tells me if I have a deposit. It was only $23 and I have been put through the ringer. Either add it to Uber and let me eat decent food or give me a refund. I wrote a bbb complaint that could have killed me. Please do not go there.Tiffany Newby
Julia McCullar
Fish, hush puppies and coleslaw were great. Corn on the cob and fries were good. Staff were friendly.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cole Slaw, Hush Puppies,
Allison Jones
Very good! Delicious food and friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Corn on the Cob, White Fish Plate, Seafood Feast, French Fries, Fried Okra, Cole Slaw, Hush Puppies
Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Fried Okra
Food was fresh and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2pc Fish Dinner
I love it so much
Atmosphere: 5
Food: 5
Service: 5
I placed a online order and online was quoted food would be done by 8:30pm I arrived to the location at 8:45pm to pick up the order and when I went to the speaker there was 1 click sound over intercom and i sat there for a another 4/5 min and no one came on the speaker ,I pulled up the window and before I could get hi or anything out I was greeted by the drive thru girl(red and black braids, white airpod in her ear ), she says, "I put you on hold what do you want" i was so taken back by her smart remarks and unprofessionalism. I matched her energy and said I don't know who done it, but it wasn't me. She then slams the window and begins talking trash to the employees in the back where the warmer window is located. Once I see another employee pass by I grabbed his attention (black guy ,black & Grey afro,purple manager shirt) and let him know the situation I was then told that sometime to "just look over ppl" my rebuttal was I worked hard for me income. Like most people respect is a two-way street, especially when people like myself, our transactions are how these companies are able to have employees. Due to her demeanor, i took pictures and recorded videos of this situation. If not handled accordingly tomorrow, I will be taking it a step further. The unprofessionalism, rude ,snarky remarks could have subsided. I don't know what is going on in her personal life, but back in my day, we were told that once you clock in, you leave all the personal business at the door. Now that was 1 part of the problem, the 2nd issue is the food I waited over 35 MINUTES for a online order , keep in mind the order was for 1 3 piece plate with a baked potato (didn't have it) and broccoli I literally got 5 small cold pieces as a "portion". I received fries as a substitute, and they were not freshly hot, but they were at least warm. I'm not sure if i will ever order food from here again and that may not mean anything to them but if you have someone like her "working" for you , the business will be affected(more than it already is). Customer service sure isn't anything like it used to be.
Atmosphere: 1
Food: 1
Service: 1
Took my son here for the 1dt time the other day. He loved everything as did I.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: French Fries, Fish and Chips, Hush Puppies, Corn on the Cob
Fish and shrimp were hot and fresh. Sides were a little cool. Bathroom wasn't very clean.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish and Chips, Hush Puppies, 2 Piece Fish & 6 Piece Butterfly Shrimp Meal
The person working the window is to impatient. I was going to order a side of shrimp but she was too pushy. So didn't get to you'll Lose sales like this. She needs to be more helpful.
Atmosphere: 1
Food: 4
Service: 1
I ordered a cheesecake online and paid for it the woman said she didn't have cheesecake even after I showed my receipt online. It was for my birthday rewards. She should be let
Atmosphere: 1
Food: 1
Service: 1
I LUVBB their catfish.However, the portion/size was a lot-lot-lot smaller than usual, but still tasty.
Atmosphere: 5
Food: 5
Service: 5
GHETTO FABULOUS
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had to drive to the University location as the one on N Parkway isn’t opened yet but IMG, everything was hit, fresh and correct!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Fish Plate, French Fries, Fried Okra, Fish and Chips, Hush Puppies, Clam Strips
Kid-friendliness: Very kind to kidsWheelchair accessibility: It’s very wheelchair accessible for handicapped people
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: White Fish Plate, Seafood Feast, French Fries, Cole Slaw, Mac & Cheese
I have asked the store for a refund. A manager called me and said he would get one. I ordered through Uber eats so captain d's not even have card #. I got food poisoning I was throwing up all night with diarrhea. He said 3 to 5 days. I have a bank where it tells me if I have a deposit. It was only $23 and I have been put through the ringer. Either add it to Uber and let me eat decent food or give me a refund. I wrote a bbb complaint that could have killed me. Please do not go there.Tiffany Newby
Fish, hush puppies and coleslaw were great. Corn on the cob and fries were good. Staff were friendly.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cole Slaw, Hush Puppies,
Very good! Delicious food and friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Corn on the Cob, White Fish Plate, Seafood Feast, French Fries, Fried Okra, Cole Slaw, Hush Puppies