Chipotle Mexican Grill

5900 University Dr NW, Huntsville
(256) 895-7761

Recent Reviews

F Henderson

This is the most unorganized Chipotle I've ever been to. The line is out the door and they are out of chicken. The managers solution to the issue is to turn the music up so loud that the ppl fixing the food can't hear the customers. When the guy working and the customers ask her to turn it down, she hollers at the guy and the customers. Ppl that don't even work there are running in and put of the kitchen. I will never be back to this location. It's a mess!

Atmosphere: 1

Food: 1

Service: 1

Wax Janeway

Hire a whole new crew and management. This location isn't functional.

Atmosphere: 1

Food: 1

Service: 1

C. Jasper

I normally never leave reviews but I hope leaving this review will help spark some changes at this location because I genuinely love Chipotle. I frequent this location often and without fail almost every time I go in they are out of something or I’ll have to wait 10-15 minutes for something to be cooked. Today no fajita mix, green salsa, or shredded cheese. It’s frustrating because there is also no signage indicating what they are out of. Imagine waiting in line then finally able to order only to find out they’re out of Tex Mex staples.

Atmosphere: 2

Food: 2

Service: 2

B W (Bran)

Placed a To-go order in the app. Pick up was smooth, but definitely should've checked my order before leaving. I paid for additional toppings to my burrito bowl and didn't receive any. Also was given white rice when I requested brown

Atmosphere: 1

Food: 3

Service: 2

Brandon Robinson (auxchampion)

Edit 2024: they seem to have more staff on hand and I haven't had any wait issues recently.They are having some messed up management problems. Always understaffed, always out of half the menu, miserable workers.

Sarah Robertson

One of the best Chipotles I’ve ever visited. I’ve been to some in Alabama, Texas, Oklahoma and this one had to be one of the tops. First of all, I was in and out in less than 8 minutes during NOON RUSH HOUR. Secondly, this is the first time I’ve ever gotten my money’s worth in regards to the amount of food I received. Usually if I want to fill my bowl I have to ask for extras, but each of the gals were so reasonable with their scoop sizes that I didn’t have to. The only thing disappointing was they didn’t have any lemon slices. :( I always use lemon to kinda calm the flavor of the hot salsa, but there was enough sour cream and queso in it that it wasn’t too bad.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bowl

Colter Hammon

Nastiest conditions. Not a single clean table, even outside. Floor filthy. No ice. Wouldn't recommend.

Brenda Henry

Disgraceful. Ordered doordash from here and not only was my food gross and unappealing my dasher said they kept trying to see her confirm pickup on the order before receiving it. She texted me and told me that they were running behind (even though it was 1130am and it was placed at 1045pm so they had plenty of time to get this order ready) yes I know they open at 11. Also when my dasher wouldn't confirm it she was refusing to make it. Finally my dasher said that someone else made the order and watched her mark confirm as it was done.

Atmosphere: 1

Food: 1

Service: 1

Toby McKeehan

I've never been to a Chipotle and the dinning room was clean. They are always busy, but not staffed enough to keep the dinning room clean. They food is always good, though.

Atmosphere: 4

Food: 4

Service: 4

Carolyn Chasez

That is one of the dirtiest and nastiest places I've ever been into but it goes right along with her attitude to the people that work there please please make sure that who's ever in charge of that place call who's ever in charge of you and come and save the day.

Cheyenne Sands

Awful location. Closed over an hour before posted times but still was able to place an online order. Needless to say we did not receive the order nor had an employee help us (they were all standing around talking). Getting a refund has been a long, difficult process.

Kailey Grass

Came here on Saturday night by for a little takeout date night- haven’t had chipotle in forever!Chipotle ALWAYS slaps, the food was just like I remember but service was SLOW (especially on the cold toppings part of the line), the poor girl was piled up because the guy handling the hot side was speedy speedy!!For a chipotle it was pretty good overall, definitely coming here again, we always forget about it because it’s a little tucked away but it made for a great quick meal for movie night!!

Atmosphere: 4

Food: 5

Service: 3

Christina Goodman

Girl at the register was very rude and customer service was horrible, my first experience was not good.

Atmosphere: 1

Food: 3

Service: 1

Caitlin Stanley

We just went to get food from this location and the service was awful. The woman behind the counter rolled her eyes at us and was very rude and the cashier forgot our chips and was also rude to us. The bowls are only half full and don’t look great either. There needs to be a serious change cause this has happened multiple times at this location.

Atmosphere: 2

Food: 2

Service: 1

Latoya Farley

Whoever working the front register needs a new job asap!!! She had the nastiest attitude and I watched her slam a customers cup don the counter because she forgot to give it to her…I asked if I could sub my guacamole birthday reward for Queso and she said no. But a nice lady on the side line heard me and did it…it was really appreciated…I also visited chipotle a lot like weekly to all locations. This location is my least favorite

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Queso, Chips

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