I haven't been inside a Krystal since before the pandemic. This store is so dirty and most of the employees don't even wear uniforms any longer. They have on hats and rags and wigs but not part of the uniform. The floors were disgusting, covered in food and grease. It's been years since we've eaten at Krystal and it will be years again. Eww...Oh and I forgot to mention the man that just walked in the back and delivered an employee food.
Atmosphere: 1
Food: 4
Service: 3
Rebecca Johnson
We were in Phenix City, AL but live in Tallahassee FL. No Krystals here - miss having Krystal hamburgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystals
reality check
IDK why we decided to go to Krystal, I'm not a fan and I'm always disappointed with them.Anyone who isn't aware, Krystal is ALMOST identical to White Castle, at least as far as the food goes. I'm sure Krystal modeled itself after Whie Castle (WC started about 2 years before Krystal)The burgers are virtually identical in every way EXCEPT, Krystal uses mustard (no ketchup) whereas WC uses ketchup (no mustard) and IMO, that makes a huge difference !When I go to Krystal (which may be never again) I tell them to use ketchup and no mustard.Ketchup for burgersMustard for hot dogs !!
Atmosphere: 2
Food: 2
Service: 2
Sharon Berdeaux
Half a bowl of chili at the cost of 3.49.
Food: 1
Service: 5
Pyro T III
Every time I come here it is a long wait and there were very few customers other than me in the store.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Chili Cheese Fries
Jasmine Garcia
2nd time i came through the drive through around 12:30am and the lights had been shut off and staff acting as though they are closed. wasn’t until i placed an online order that they decided to say anything thru the speaker.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Krystals, Chili Cheese Fries
Heather Jackson
Customer service was great! Food was what you would expect.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Krystals, Cheese Krystal
Triniity
Why is this Krystal’s only 3.7 ?❓ every time I come here my food is FRESH. Quick service! Had one issue with one of the drive thru attendants. She act like it was going to hurt or come out of her paycheck to give me more napkins.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Krystals
Joseph Meeks
The staff were horrible, they ignored our requests and our orders.
Atmosphere: 1
Food: 3
Service: 1
Kathryn Chain
I was VERY impressed from the second we walked in. A friendly welcome and fast, courteous service.She was very sweet and so helpful... The lobby and restrooms were clean. Great tasting, hot food as well..
Extremely clean restrooms on par with Busy Bee.This store must have an excellent Manager. Thank you!Parking: Handicapped parking is available and on the same side as the front door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider, Cheese Krystal
Dustin Singer
The lady behind the counter was new so I'm trying to be understanding, but with three customers in line and couldn't get a single order right, this shows a huge problem with both training and hiring. The food was made wrong and didn't seem fresh but it was okay. The dining room overall was okay level clean. But the employees are loud and obnoxious. A bad experience overall, and I brought my friend for the first time he wasn't impressed. Not a good showing of the brand.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cheese Krystal
Matt Couch
Not enough workers. Food tasted great but should have come out faster considering it was "fast food", they did not seem to have enough workers available.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Krystals, Chili Cheese
Wendy Ginn
Sat in line to long and then the lady running the window was eating and licking her fingers! Nasty considering she was going to be touching our debit card. So we pulled off before we got served!
Atmosphere: 1
Food: 1
Service: 1
Rykeria Golden
I get off work everyday at 1:30am and ever time I come to the Krystal in the same little darkskin girl have a nasty attitude tell us dat she can’t take any order when the boy told us they was open in this a 24 hours Krystal’s so why is the light off at 1:30 she turn the light off in try to lie to us about being close she do it ever night she don’t like her job she don’t need to be there .
I haven't been inside a Krystal since before the pandemic. This store is so dirty and most of the employees don't even wear uniforms any longer. They have on hats and rags and wigs but not part of the uniform. The floors were disgusting, covered in food and grease. It's been years since we've eaten at Krystal and it will be years again. Eww...Oh and I forgot to mention the man that just walked in the back and delivered an employee food.
Atmosphere: 1
Food: 4
Service: 3
We were in Phenix City, AL but live in Tallahassee FL. No Krystals here - miss having Krystal hamburgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystals
IDK why we decided to go to Krystal, I'm not a fan and I'm always disappointed with them.Anyone who isn't aware, Krystal is ALMOST identical to White Castle, at least as far as the food goes. I'm sure Krystal modeled itself after Whie Castle (WC started about 2 years before Krystal)The burgers are virtually identical in every way EXCEPT, Krystal uses mustard (no ketchup) whereas WC uses ketchup (no mustard) and IMO, that makes a huge difference !When I go to Krystal (which may be never again) I tell them to use ketchup and no mustard.Ketchup for burgersMustard for hot dogs !!
Atmosphere: 2
Food: 2
Service: 2
Half a bowl of chili at the cost of 3.49.
Food: 1
Service: 5
Every time I come here it is a long wait and there were very few customers other than me in the store.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Chili Cheese Fries
2nd time i came through the drive through around 12:30am and the lights had been shut off and staff acting as though they are closed. wasn’t until i placed an online order that they decided to say anything thru the speaker.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Krystals, Chili Cheese Fries
Customer service was great! Food was what you would expect.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Krystals, Cheese Krystal
Why is this Krystal’s only 3.7 ?❓ every time I come here my food is FRESH. Quick service! Had one issue with one of the drive thru attendants. She act like it was going to hurt or come out of her paycheck to give me more napkins.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Krystals
The staff were horrible, they ignored our requests and our orders.
Atmosphere: 1
Food: 3
Service: 1
I was VERY impressed from the second we walked in. A friendly welcome and fast, courteous service.She was very sweet and so helpful... The lobby and restrooms were clean. Great tasting, hot food as well..
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Extremely clean restrooms on par with Busy Bee.This store must have an excellent Manager. Thank you!Parking: Handicapped parking is available and on the same side as the front door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider, Cheese Krystal
The lady behind the counter was new so I'm trying to be understanding, but with three customers in line and couldn't get a single order right, this shows a huge problem with both training and hiring. The food was made wrong and didn't seem fresh but it was okay. The dining room overall was okay level clean. But the employees are loud and obnoxious. A bad experience overall, and I brought my friend for the first time he wasn't impressed. Not a good showing of the brand.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cheese Krystal
Not enough workers. Food tasted great but should have come out faster considering it was "fast food", they did not seem to have enough workers available.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Krystals, Chili Cheese
Sat in line to long and then the lady running the window was eating and licking her fingers! Nasty considering she was going to be touching our debit card. So we pulled off before we got served!
Atmosphere: 1
Food: 1
Service: 1
I get off work everyday at 1:30am and ever time I come to the Krystal in the same little darkskin girl have a nasty attitude tell us dat she can’t take any order when the boy told us they was open in this a 24 hours Krystal’s so why is the light off at 1:30 she turn the light off in try to lie to us about being close she do it ever night she don’t like her job she don’t need to be there .
Atmosphere: 1
Food: 1
Service: 1