Recommended dishes: 2 Piece Fish and Fry, French Fries, Hush Puppies, 5 Piece Butterfly Shrimp Add-On
Daphnia McArthur-Martin
The girl at the drive-thru was very friendly and did her job well,,8Kid-friendliness: My kids stayed occupied with their U.S. Pizza color booksFood was good. We had leftover pizza. And and fyi cold u.s pizza is the s**t
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Hush Puppies
Sweet Jenkins
Captain D's in Jacksonville, I only go through the drive ?. The window workers are always nice, polite & friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4 Piece Fish Dinner, 2 Piece Fish and Fry, 3 Fish Meal with Fries & Slaw 2 Hush Puppies, Coleslaw, French Fries, 2 Piece Fish & 6 Piece Butterfly Shrimp, Hush Puppies
emptycorpz-
Drive thru took so long, People were getting out of line to go somewhere else.
Atmosphere: 4
Food: 3
Service: 3
cheyenne Stell
The fries were cold upon receiving our
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: 2pc Fish Dinner Slaw & Fried Okra, French Fries, 2 Piece Fish & 6 Piece Butterfly Shrimp, Hush Puppies
Brian Harris
Got the deluxe platter. Fish was Skimpy. Had more crumbs than fish. Hushpuppies weren't cooked all the way. Fries and green beans were cold. No tartar sauce according to the girl who brought out my food after having to park for10 minutes. Tried to call multiple times but no answer. Regret spending my money
Atmosphere: 1
Food: 1
Service: 2
Wendy Waters
Food was good but the service is always so slow and they never are friendly.
Reginald Dyer
Had to wait in the parking lot till 3 tiny pieces of fish was ready. 12 dollars for that, not going to happen again. Thru with captain d, will never eat there
Atmosphere: 1
Food: 1
Service: 2
Sean Evatt
Food is always hot. Location needs a remodel.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: 3 Fish Meal with Fries & Slaw 2 Hush Puppies, French Fries, Hush Puppies
Thomas Turner
Had to wate on the fries wich let 2 orders of clams and order of shrimp get not even warm but room temp.. still not happy about that ??
Acceptable food quality, but barely. Service is good at this location. No atmosphere to speak of.
Atmosphere: 1
Food: 2
Service: 4
Heather Derby
The biggest complaint I have is that I waited 40 minutes for a drive-through order. When I did get my food, it was not hot, but merely warm. I did have a large order, but nothing was hot. The food tasted okay, but 40 minutes was excessive and unacceptable even if I were to dine in. There were only 2 cars ahead of me, and I should have known there was a problem when they were both directed to park instead of just receiving their food. The two people ahead of me received their food within 5 minutes of me receiving mine. By the time I left, the parking lot was full of cars, and none of them were dine in. It's very simple, either close your drive-through, close your dining room, or hire more people. If you can't find people to work, you need to close the store. The only saving grace to this visit is that the person who took my order, who is also the person to bring it out, was very pleasant. It really seemed as though only 2 people were running the entire store. 1 cook and 1 person serving food to parked cars and running drive through. The couple before me had 1 box of food. The other car had 2 boxes. Even if it's made fresh to order, 40 minutes is long enough to serve 10 to 12 cars. Poor management of personnel is really the issue. Unless you have 2 fryers down and only operating on half of the equipment - poor management of people, or lack of, is the problem. If you're running on a skeleton crew, you have to make choices. But none of the store's issues should be at the customer's expense.
Atmosphere: 1
Food: 2
Service: 3
Alice Mason
We ate in Jacksonville. AR around 5 pm. The fish was good, but not hot and crispy that we are accustomed to. Green beans and coleslaw were good. Fried pickles were inedible. Will not do that again! Garlic shrimp was awful. Texture. Taste.. AWFUL. Nobody finished even one.Hushpuppies were good. Cracklins ..so so. Cheesecake good. A male employee in the kitchen kept bitching about his co-workers, etc. where diners could hear it, and really loudly if you're trying to order. Awful atmosphere. And the restaurant really needs updating. There was a sign for 12 shrimp for $1.99 add on. It saidfree if the employee didn't mention it. The employee didn't mention it. My friend pointed it out and asked if he gets the 12 free shrimp and he was ignored. Employees need training and the store/franchise owner needs to take an interest in the restaurant.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Coleslaw, Cheesecake
Kelli Moore
The lady who worked the window in Jacksonville around 3 on August 23 was awesome. Food was fresh and
Atmosphere: 5
Food: 5
Service: 5
Kim Ferguson
I don't know what happened to the usual cook but my food today was trash. After receiving burnt shrimp and making it all the way back home and had to drive all the way back for the new ones be cold and hard and have no flavor. My sandwich doesn't even taste like "Captain D's" food. Every restaurant has a specific taste and my food tasted like cardboard. I will never again come to this one in Jacksonville. ? Bring the old cook back.
Not very friendly and a Negative
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: 2 Piece Fish and Fry, French Fries, Hush Puppies, 5 Piece Butterfly Shrimp Add-On
The girl at the drive-thru was very friendly and did her job well,,8Kid-friendliness: My kids stayed occupied with their U.S. Pizza color booksFood was good. We had leftover pizza. And and fyi cold u.s pizza is the s**t
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Hush Puppies
Captain D's in Jacksonville, I only go through the drive ?. The window workers are always nice, polite & friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4 Piece Fish Dinner, 2 Piece Fish and Fry, 3 Fish Meal with Fries & Slaw 2 Hush Puppies, Coleslaw, French Fries, 2 Piece Fish & 6 Piece Butterfly Shrimp, Hush Puppies
Drive thru took so long, People were getting out of line to go somewhere else.
Atmosphere: 4
Food: 3
Service: 3
The fries were cold upon receiving our
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: 2pc Fish Dinner Slaw & Fried Okra, French Fries, 2 Piece Fish & 6 Piece Butterfly Shrimp, Hush Puppies
Got the deluxe platter. Fish was Skimpy. Had more crumbs than fish. Hushpuppies weren't cooked all the way. Fries and green beans were cold. No tartar sauce according to the girl who brought out my food after having to park for10 minutes. Tried to call multiple times but no answer. Regret spending my money
Atmosphere: 1
Food: 1
Service: 2
Food was good but the service is always so slow and they never are friendly.
Had to wait in the parking lot till 3 tiny pieces of fish was ready. 12 dollars for that, not going to happen again. Thru with captain d, will never eat there
Atmosphere: 1
Food: 1
Service: 2
Food is always hot. Location needs a remodel.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: 3 Fish Meal with Fries & Slaw 2 Hush Puppies, French Fries, Hush Puppies
Had to wate on the fries wich let 2 orders of clams and order of shrimp get not even warm but room temp.. still not happy about that ??
Food: 4
Service: 4
Restaurantji Recommends
Acceptable food quality, but barely. Service is good at this location. No atmosphere to speak of.
Atmosphere: 1
Food: 2
Service: 4
The biggest complaint I have is that I waited 40 minutes for a drive-through order. When I did get my food, it was not hot, but merely warm. I did have a large order, but nothing was hot. The food tasted okay, but 40 minutes was excessive and unacceptable even if I were to dine in. There were only 2 cars ahead of me, and I should have known there was a problem when they were both directed to park instead of just receiving their food. The two people ahead of me received their food within 5 minutes of me receiving mine. By the time I left, the parking lot was full of cars, and none of them were dine in. It's very simple, either close your drive-through, close your dining room, or hire more people. If you can't find people to work, you need to close the store. The only saving grace to this visit is that the person who took my order, who is also the person to bring it out, was very pleasant. It really seemed as though only 2 people were running the entire store. 1 cook and 1 person serving food to parked cars and running drive through. The couple before me had 1 box of food. The other car had 2 boxes. Even if it's made fresh to order, 40 minutes is long enough to serve 10 to 12 cars. Poor management of personnel is really the issue. Unless you have 2 fryers down and only operating on half of the equipment - poor management of people, or lack of, is the problem. If you're running on a skeleton crew, you have to make choices. But none of the store's issues should be at the customer's expense.
Atmosphere: 1
Food: 2
Service: 3
We ate in Jacksonville. AR around 5 pm. The fish was good, but not hot and crispy that we are accustomed to. Green beans and coleslaw were good. Fried pickles were inedible. Will not do that again! Garlic shrimp was awful. Texture. Taste.. AWFUL. Nobody finished even one.Hushpuppies were good. Cracklins ..so so. Cheesecake good. A male employee in the kitchen kept bitching about his co-workers, etc. where diners could hear it, and really loudly if you're trying to order. Awful atmosphere. And the restaurant really needs updating. There was a sign for 12 shrimp for $1.99 add on. It saidfree if the employee didn't mention it. The employee didn't mention it. My friend pointed it out and asked if he gets the 12 free shrimp and he was ignored. Employees need training and the store/franchise owner needs to take an interest in the restaurant.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Coleslaw, Cheesecake
The lady who worked the window in Jacksonville around 3 on August 23 was awesome. Food was fresh and
Atmosphere: 5
Food: 5
Service: 5
I don't know what happened to the usual cook but my food today was trash. After receiving burnt shrimp and making it all the way back home and had to drive all the way back for the new ones be cold and hard and have no flavor. My sandwich doesn't even taste like "Captain D's" food. Every restaurant has a specific taste and my food tasted like cardboard. I will never again come to this one in Jacksonville. ? Bring the old cook back.
Food: 1
Service: 1