Steak 'n Shake, located in Rogers, offers a range of experiences for its customers. The service can vary, as some customers have praised the helpfulness and sweetness of their server, Celeste, while others have reported long wait times and unresponsiveness from their waitress. There have been issues with order accuracy and payment processing, causing frustration for some guests.
On the positive side, the food has received generally good feedback. The burgers are considered juicy and flavorful, and the shakes are described as creamy and delicious. The fries, however, have been criticized for being too salty by one drive-thru customer.
The management has shown a commitment to customer satisfaction, with the general manager promptly offering to replace a dissatisfying order. Overall, Steak 'n Shake provides a mix of food quality and service experience, which may encourage customers to try their tasty burgers and shakes, but leave some questioning their return.
Steak 'n Shake, located in Rogers, offers a range of experiences for its customers. The service can vary, as some customers have praised the helpfulness and sweetness of their server, Celeste, while others have reported long wait times and unresponsiveness from their waitress. There have been issues with order accuracy and payment processing, causing frustration for some guests.
On the positive side, the food has received generally good feedback. The burgers are considered juicy and flavorful, and the shakes are described as creamy and delicious. The fries, however, have been criticized for being too salty by one drive-thru customer.
The management has shown a commitment to customer satisfaction, with the general manager promptly offering to replace a dissatisfying order. Overall, Steak 'n Shake provides a mix of food quality and service experience, which may encourage customers to try their tasty burgers and shakes, but leave some questioning their return.