What a disappointment staying here as a Diamond member. Checked in and their system was down so digital keys didn't work. Which was fine however the keys given only worked one day. I stayed here for 3 nights and had to go downstairs every evening to get my card re-keyed.It was inconvenience especially after a long day having to go downstairs and wait as no one's at the front desk.Rooms were run down, but was ok. Bed was comfortable and rooms were clean. The vent systems is SO LOUD and you can't turn it off as the rooms gets very warm. Oh and no housekeeping ! No one tells you this when you check in. So if you are like me at a hotel to throw your towels on the floor after one use, you may wanna hold on to them at this hotel. I had to call to get fresh towels. Front desk, Amelia was so nice she offered cookies and water when she was there and greeted everyone with a hello and smile. Few others there barely made eye contact and you would have to ask for cookies or water. I have stayed at other Hinton double tree and was very surprised by this one not living up to expectations.Restaurant in the lobby was decent. Huge breakfast portions and good service. Locations of this hotel is the only good thing. You are across from Top Golf and 10-15min walk to a huge shopping area. There are tons of great restaurants around which you can Uber to.
Big Mamawof
Stayed at motel with grandchildren.
Atmosphere: 5
Service: 3
james polis
As a Hilton Lifetime Diamond member I was insulted with the horribly prepared dinner and breakfast I had ordered. The cook definitely needs more trading or termination. The food at the greasy Waffle House is much better.
Atmosphere: 4
Food: 1
Service: 4
Dell K.
The one star reviews are true you guys it's a mirage in the desert. The service was fine. You go one star ! You earned that ! It bums me out to even write a one star , I hardly ever expect to do that . The rooms shown by the business are , to me, in my opinion, a bait and switch . The rooms are so dated, worn out and walls are so thin. I kept wanting to say " God bless you " to the person sneezing and coughing in the room next to me. The bathroom tub ...disgusting ! The wooden counter was cracking and peeling. Rust everywhere. I had to wedge the soap holder under the painted stopper to keep the drain open, the water went past my ankles , about mid thigh. The small pool was green and I couldn't see the bottom , scared me from using the big pool that was blue and clear. Cigarette butts everywhere around the pool area. And the little bar that they had is out of order . It was in bad BAD disrepair that it's non usable, it's a couch storage and broken chair storage. It's all rusty and dilapidated. It was difficult to get sleep here and that's because probably when it was built sound proofing was not a thing. So you'll hear the train plenty of times at night , and all the street racing. One of the elevators was broken and a review from almost a year ago still rings true when they say the doors to the go to the pool are broken . Still not working as of 10/2023. These are the best photos I could put up. I could post so many bad photos but they are way in over their head in repairs that they need do.
Louanne M.
Terrible customer service, I complained wrote a review and I still never got a manager to contact me or get back to me. For this being a Hilton this is unacceptable
Chris C.
Not the nicest Hilton property in town!! I would recommend staying somewhere different. I'm a Diamond member I go down looking for a cupp of coffee and they wanted to charge me $4.00 i wont be back!
James “Jim” Pyles
Best meat in town. The brisket melts in your mouth.
Atmosphere: 4
Food: 5
Service: 5
Jim Pyles
Best meat in town. The brisket melts in your mouth.
Atmosphere: 4
Food: 5
Service: 5
Mike B.
Where to begin. I'm torn two different ways by this hotel. 1 star for some things and 5 stars for others. I had to give it an overall 3 stars. First, the good. The staff was amazing. They went above and beyond to make sure that our stay was a pleasant one, and overall, it was. I big shout-out to Ryan, Michael, Rudy, Kathleen and Kenna. If I've forgotten anybody, don't worry, everybody we made contact with at the hotel was fantastic. Okay, the not-so-good. The hotel was in disrepair, in desperate need of a renovation. One of two elevators was out of order, the main pool was green for 3 of the 6 days we were there, the dining room smelled like a greasy kitchen, access to the pool was blocked by the main door, the landscaping wasn't kept up properly and the daily room service was okay at best. Would we stay there again? Sure, but only after a complete renovation.
Ed L.
Not sure where to start. The hotel was filthy and in disrepair. When I checked in there was a half empty water bottle on the counter in my room (gross), I reported it to the front desk and the lady there said "that's weird, we don't offer water bottles in the room." The TV was not functioning, maintenance came and fixed it. Apparently someone pulled all of the cables out of the back of the TV. The pool was closed, and when it did open the door to the pool was not working. One of the elevators was not working, so the wait for a car was quite long. The floor in the room was filthy, and it turned the bottom of my feet a very weird dark color. There were multiple tiles in the hallway that appeared to be held down with Duct tape. The door to my room was covered in dark smudges and looks like it hadn't been wiped down in ages.The toilet seat was broken. When I needed to "use the seat", as soon as I reached for some TP, the seat came loose and crushed a very sensitive part of my body. The shower leaked in such a way that the bathroom floor was covered in water even when I closed the shower curtain. The bar to get in and out of the bathtub was broken, glad I didn't need to use it. The bathtub had quite a bit of rust leaching through the porcelain.There were screws in the walls where pictures used to be.The mismatched and badly worn furniture in the room looked like it came from a thrift store.On a positive note, the Staff was very friendly, but seemed to be oblivious to the condition of the Hotel.I use Hilton quite a bit, I can't believe that they allow their name to be put on this property. C'mon Hilton, you are better than this!
I'm am here right now and I have to say that o was mislead from the pictures on the website. The room we are in is like night and day from what I thought I was getting. No curtains, looks like there used to be a sofa but now there is just a scrap on the wall. They gave us a handicap room so no tub not bathroom counter, random pictures of horses. Pretty disappointing for my birthday weekend. The rest of the hotel looked ok. I'm not sure what's going on with the room. I'm going to ask about it but. Everyone i encountered was very nice, but again....the room.
ShannaC3311
The condition of this property is not something that should be labeled as a "Hilton Honors" property. It is clearly not managed by Hilton and ran by a private investor. The Staff was incredibly unfriendly and the hotel was not clean. The coffee Pot in the room was missing pieces to it. There were stains on the blanket, possibly blood. The pool door was not operational to get outside as well as missing towels and the "Designated Restroom" was a empty room with a pipe coming out of the wall. It should have been locked for safety. The umbrellas at the pool were so damaged that they fell over onto the chairs we were sitting in. Only one computer worked in the business center. I also paid for breakfast with the reservation and was told that I did not have that option. Overall a bad experience. This Hotel should not be a part of Hilton Honors as it is not to the standard of a Hilton Property.
jauld22
This hotel is in a great location in the SE valley and convenient to Phoenix Gateway airport. The decor is very unusual for a Doubletree and we thought had all the charm of a Days Inn, however the room size was good and the staff was very friendly. We chose this hotel because the pool looked so nice and large in the website photos. It is large, but it was not very clean nor was it heated (in April) so we couldn’t even use it. The outdoor bar was closed so that wasn’t fun at all.
Leslie Brown
Good food. A little pricey but most hotel bars are...fast service and great employees ?
Atmosphere: 4
Food: 4
Service: 5
O9175VQlizr
Room had a nursing home feel to it. Maps shows the building has two businesses , dignity health rehab AND doubletree by Hilton. Room had a medical faculty feel to it, did not feel like a hotel, let alone a Hilton. Bathtub had been painted, curtain rod had plaster where it was attached to the wall and apparently who ever did the work couldn’t be bothered to paint over the plaster. Mixed matched furniture in room. Shouldn’t have to read reviews of a hotel by Hilton but I wish I had. I can only assume Hilton bought the building from dignity as dignity has a brand new building next door, which also shows on the map. I’ll be contacting Hilton corporate.
What a disappointment staying here as a Diamond member. Checked in and their system was down so digital keys didn't work. Which was fine however the keys given only worked one day. I stayed here for 3 nights and had to go downstairs every evening to get my card re-keyed.It was inconvenience especially after a long day having to go downstairs and wait as no one's at the front desk.Rooms were run down, but was ok. Bed was comfortable and rooms were clean. The vent systems is SO LOUD and you can't turn it off as the rooms gets very warm. Oh and no housekeeping ! No one tells you this when you check in. So if you are like me at a hotel to throw your towels on the floor after one use, you may wanna hold on to them at this hotel. I had to call to get fresh towels. Front desk, Amelia was so nice she offered cookies and water when she was there and greeted everyone with a hello and smile. Few others there barely made eye contact and you would have to ask for cookies or water. I have stayed at other Hinton double tree and was very surprised by this one not living up to expectations.Restaurant in the lobby was decent. Huge breakfast portions and good service. Locations of this hotel is the only good thing. You are across from Top Golf and 10-15min walk to a huge shopping area. There are tons of great restaurants around which you can Uber to.
Stayed at motel with grandchildren.
Atmosphere: 5
Service: 3
As a Hilton Lifetime Diamond member I was insulted with the horribly prepared dinner and breakfast I had ordered. The cook definitely needs more trading or termination. The food at the greasy Waffle House is much better.
Atmosphere: 4
Food: 1
Service: 4
The one star reviews are true you guys it's a mirage in the desert. The service was fine. You go one star ! You earned that ! It bums me out to even write a one star , I hardly ever expect to do that . The rooms shown by the business are , to me, in my opinion, a bait and switch . The rooms are so dated, worn out and walls are so thin. I kept wanting to say " God bless you " to the person sneezing and coughing in the room next to me. The bathroom tub ...disgusting ! The wooden counter was cracking and peeling. Rust everywhere. I had to wedge the soap holder under the painted stopper to keep the drain open, the water went past my ankles , about mid thigh. The small pool was green and I couldn't see the bottom , scared me from using the big pool that was blue and clear. Cigarette butts everywhere around the pool area. And the little bar that they had is out of order . It was in bad BAD disrepair that it's non usable, it's a couch storage and broken chair storage. It's all rusty and dilapidated. It was difficult to get sleep here and that's because probably when it was built sound proofing was not a thing. So you'll hear the train plenty of times at night , and all the street racing. One of the elevators was broken and a review from almost a year ago still rings true when they say the doors to the go to the pool are broken . Still not working as of 10/2023. These are the best photos I could put up. I could post so many bad photos but they are way in over their head in repairs that they need do.
Terrible customer service, I complained wrote a review and I still never got a manager to contact me or get back to me. For this being a Hilton this is unacceptable
Not the nicest Hilton property in town!! I would recommend staying somewhere different. I'm a Diamond member I go down looking for a cupp of coffee and they wanted to charge me $4.00 i wont be back!
Best meat in town. The brisket melts in your mouth.
Atmosphere: 4
Food: 5
Service: 5
Best meat in town. The brisket melts in your mouth.
Atmosphere: 4
Food: 5
Service: 5
Where to begin. I'm torn two different ways by this hotel. 1 star for some things and 5 stars for others. I had to give it an overall 3 stars. First, the good. The staff was amazing. They went above and beyond to make sure that our stay was a pleasant one, and overall, it was. I big shout-out to Ryan, Michael, Rudy, Kathleen and Kenna. If I've forgotten anybody, don't worry, everybody we made contact with at the hotel was fantastic. Okay, the not-so-good. The hotel was in disrepair, in desperate need of a renovation. One of two elevators was out of order, the main pool was green for 3 of the 6 days we were there, the dining room smelled like a greasy kitchen, access to the pool was blocked by the main door, the landscaping wasn't kept up properly and the daily room service was okay at best. Would we stay there again? Sure, but only after a complete renovation.
Not sure where to start. The hotel was filthy and in disrepair. When I checked in there was a half empty water bottle on the counter in my room (gross), I reported it to the front desk and the lady there said "that's weird, we don't offer water bottles in the room." The TV was not functioning, maintenance came and fixed it. Apparently someone pulled all of the cables out of the back of the TV. The pool was closed, and when it did open the door to the pool was not working. One of the elevators was not working, so the wait for a car was quite long. The floor in the room was filthy, and it turned the bottom of my feet a very weird dark color. There were multiple tiles in the hallway that appeared to be held down with Duct tape. The door to my room was covered in dark smudges and looks like it hadn't been wiped down in ages.The toilet seat was broken. When I needed to "use the seat", as soon as I reached for some TP, the seat came loose and crushed a very sensitive part of my body. The shower leaked in such a way that the bathroom floor was covered in water even when I closed the shower curtain. The bar to get in and out of the bathtub was broken, glad I didn't need to use it. The bathtub had quite a bit of rust leaching through the porcelain.There were screws in the walls where pictures used to be.The mismatched and badly worn furniture in the room looked like it came from a thrift store.On a positive note, the Staff was very friendly, but seemed to be oblivious to the condition of the Hotel.I use Hilton quite a bit, I can't believe that they allow their name to be put on this property. C'mon Hilton, you are better than this!
Restaurantji Recommends
I'm am here right now and I have to say that o was mislead from the pictures on the website. The room we are in is like night and day from what I thought I was getting. No curtains, looks like there used to be a sofa but now there is just a scrap on the wall. They gave us a handicap room so no tub not bathroom counter, random pictures of horses. Pretty disappointing for my birthday weekend. The rest of the hotel looked ok. I'm not sure what's going on with the room. I'm going to ask about it but. Everyone i encountered was very nice, but again....the room.
The condition of this property is not something that should be labeled as a "Hilton Honors" property. It is clearly not managed by Hilton and ran by a private investor. The Staff was incredibly unfriendly and the hotel was not clean. The coffee Pot in the room was missing pieces to it. There were stains on the blanket, possibly blood. The pool door was not operational to get outside as well as missing towels and the "Designated Restroom" was a empty room with a pipe coming out of the wall. It should have been locked for safety. The umbrellas at the pool were so damaged that they fell over onto the chairs we were sitting in. Only one computer worked in the business center. I also paid for breakfast with the reservation and was told that I did not have that option. Overall a bad experience. This Hotel should not be a part of Hilton Honors as it is not to the standard of a Hilton Property.
This hotel is in a great location in the SE valley and convenient to Phoenix Gateway airport. The decor is very unusual for a Doubletree and we thought had all the charm of a Days Inn, however the room size was good and the staff was very friendly. We chose this hotel because the pool looked so nice and large in the website photos. It is large, but it was not very clean nor was it heated (in April) so we couldn’t even use it. The outdoor bar was closed so that wasn’t fun at all.
Good food. A little pricey but most hotel bars are...fast service and great employees ?
Atmosphere: 4
Food: 4
Service: 5
Room had a nursing home feel to it. Maps shows the building has two businesses , dignity health rehab AND doubletree by Hilton. Room had a medical faculty feel to it, did not feel like a hotel, let alone a Hilton. Bathtub had been painted, curtain rod had plaster where it was attached to the wall and apparently who ever did the work couldn’t be bothered to paint over the plaster. Mixed matched furniture in room. Shouldn’t have to read reviews of a hotel by Hilton but I wish I had. I can only assume Hilton bought the building from dignity as dignity has a brand new building next door, which also shows on the map. I’ll be contacting Hilton corporate.