They were out of steak, and it was my first time there. But they walked us through the process and we worked it out.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Enchilada Style Burrito
Rachel Hanny
Drive thru is very slow. Tried to order what we usually get, but person taking our order recommended a bowl suggesting it was similar in size to a salad but its way smaller! They didn't have tortillas to make our kids meals, so said we would have to pay for big ones and pay an adult price! Where it should have normally been $1! Poor service and just not helpful.
Atmosphere: 1
Food: 2
Service: 1
Henry Cowart
Angel is awesomeVegetarian options: LettuceDietary restrictions: Good foodParking: Lots of parking spotsKid-friendliness: It’s awesomeWheelchair accessibility: Lots a places to sit
The staff is short handed, and not able to use the drive thru is not a pleasant experience.I know Chick-fil-A has taken a lot of your business, but when the light is off on the menu board, it looks like yours tore is closed.I saw where other guest had a look on there face like-are you open. The workers today are not engaged.
Jolyn Nebeker
The tables needed cleaning.Vegetarian options: Vegetarian options.
Atmosphere: 4
Food: 5
Service: 5
Bill Schuster
Stood in line for ten minutes and out of 5-6 people working none of them acknowledged us or wanted to take order so we left 6:15 Sunday night don’t go to this caferio, so sad we love CaferioUpdate still just as bad I don’t get it put in an online order arrived 30 minutes later to pick up this was at 8:30 pm not busy at all the order wasn’t even started ?
Kaitlyn Wood
Went to get the new elite bowl because we got an advertisement in the mail. They said the wait for corn would be 20-30 minutes. I don’t know how you’re cooking the corn but how can it possible take that long. I felt like they were just trying to get me not to order
Atmosphere: 1
Food: 1
Service: 1
Adam Gentis
Anytime I come here, the drive thru doesn't work, they are out of something, and the employees don't seem to care. It's always something. Unfortunately my wife likes the salads, but I'm not coming back.
Quantika Mccalpine
The portion size was bigger then I thought it would. Really enjoyed the new
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Gary M
I was very happy with the food and service I received.
This was a Drive thru experience which was lacking over all. If people do not want to work in the service industry THEY SHOULD NOT! Change your attitude in the drive thru, perhaps a greeting or not being annoyed that you simply have to take orders would be nice. Also whats with the tipping culture. Its getting out of hand! To ask me if I “would like to tip 20%, 15% or zeroPercent” for what?! Inconveniencing you to take my order?? ? get out of here with that nonsense.And for two shrimp tacos I got two cilantro salads. Disappointed overall!
Atmosphere: 2
Food: 3
Service: 2
Derek Jones
Get here at 1pm for lunch, and they literally have absolutely no meat available, not only that, they aren’t even preparing any! I asked the guy what’s going on since it’s only 1pm and they don’t close for hours, he said he doesn’t know and his manager is in the bathroom! I feel like I’m in some hidden camera show here, this place is a joke smh
Atmosphere: 1
Food: 1
Service: 1
Michael Hill
I like Cafe Rio, but this is not the best location for this chain. The menu here is great, however this location is frequently out of fire grilled steak, and fire grilled chicken (the two best protein options on the menu) usually the pinto and black beans look like they've been sitting in the warmer since yesterday. Service is usually friendly but usually slow. Most of the staff seem to be high-school age kids with very little adult supervision, which I think contributes to the sloppy service that I usually receive here, I almost always leave this location without all the items I order, make sure to thoroughly check your back to make sure they gave you everything you paid for.
This one star review is only for the Higley and baseline location. Terrible service and terrible food. They mess up the order almost every time, it's never ready when the app says it's supposed to be ready, even the drinks are worse and the food doesn't taste the same as all the other locations. The meat is way more runny and the flavor isn't right. The rice is crunchy and the tortillas are smaller. How can it be so different from all the other stores? I've been living at Higley and Guadalupe for 4 years and I was so excited when I found out we were getting a Cafe rio. At first I thought the quality was bad because it was Brand new and they just needed to get transfers from other locations but it's been opened a while and no improvements. We usually end up driving further to get food from the other locations but sometimes we don't have time and we regret it every time. When we have guests from out of town who want Cafe rio we make sure we go to another location. I would honestly be embarrassed to take them to the Higley baseline location because it wouldn't be anything like how they remember. Do better. Figure out what is wrong with your ingredients and your employees. Visit the other stores get pointers from them. They got it right they should be able to help you with your store too.
Atmosphere: 1
Food: 1
Service: 1
Rick Smith
Max Udall was a great server. He has a contagious small and desire to make your dining experience special.Thanks, Max!
They were out of steak, and it was my first time there. But they walked us through the process and we worked it out.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Enchilada Style Burrito
Drive thru is very slow. Tried to order what we usually get, but person taking our order recommended a bowl suggesting it was similar in size to a salad but its way smaller! They didn't have tortillas to make our kids meals, so said we would have to pay for big ones and pay an adult price! Where it should have normally been $1! Poor service and just not helpful.
Atmosphere: 1
Food: 2
Service: 1
Angel is awesomeVegetarian options: LettuceDietary restrictions: Good foodParking: Lots of parking spotsKid-friendliness: It’s awesomeWheelchair accessibility: Lots a places to sit
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomatillo Dressing, Enchilada Style Burrito
The staff is short handed, and not able to use the drive thru is not a pleasant experience.I know Chick-fil-A has taken a lot of your business, but when the light is off on the menu board, it looks like yours tore is closed.I saw where other guest had a look on there face like-are you open. The workers today are not engaged.
The tables needed cleaning.Vegetarian options: Vegetarian options.
Atmosphere: 4
Food: 5
Service: 5
Stood in line for ten minutes and out of 5-6 people working none of them acknowledged us or wanted to take order so we left 6:15 Sunday night don’t go to this caferio, so sad we love CaferioUpdate still just as bad I don’t get it put in an online order arrived 30 minutes later to pick up this was at 8:30 pm not busy at all the order wasn’t even started ?
Went to get the new elite bowl because we got an advertisement in the mail. They said the wait for corn would be 20-30 minutes. I don’t know how you’re cooking the corn but how can it possible take that long. I felt like they were just trying to get me not to order
Atmosphere: 1
Food: 1
Service: 1
Anytime I come here, the drive thru doesn't work, they are out of something, and the employees don't seem to care. It's always something. Unfortunately my wife likes the salads, but I'm not coming back.
The portion size was bigger then I thought it would. Really enjoyed the new
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
I was very happy with the food and service I received.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
This was a Drive thru experience which was lacking over all. If people do not want to work in the service industry THEY SHOULD NOT! Change your attitude in the drive thru, perhaps a greeting or not being annoyed that you simply have to take orders would be nice. Also whats with the tipping culture. Its getting out of hand! To ask me if I “would like to tip 20%, 15% or zeroPercent” for what?! Inconveniencing you to take my order?? ? get out of here with that nonsense.And for two shrimp tacos I got two cilantro salads. Disappointed overall!
Atmosphere: 2
Food: 3
Service: 2
Get here at 1pm for lunch, and they literally have absolutely no meat available, not only that, they aren’t even preparing any! I asked the guy what’s going on since it’s only 1pm and they don’t close for hours, he said he doesn’t know and his manager is in the bathroom! I feel like I’m in some hidden camera show here, this place is a joke smh
Atmosphere: 1
Food: 1
Service: 1
I like Cafe Rio, but this is not the best location for this chain. The menu here is great, however this location is frequently out of fire grilled steak, and fire grilled chicken (the two best protein options on the menu) usually the pinto and black beans look like they've been sitting in the warmer since yesterday. Service is usually friendly but usually slow. Most of the staff seem to be high-school age kids with very little adult supervision, which I think contributes to the sloppy service that I usually receive here, I almost always leave this location without all the items I order, make sure to thoroughly check your back to make sure they gave you everything you paid for.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Chips & Queso, Enchilada Style Burrito, Burrito Bowl
This one star review is only for the Higley and baseline location. Terrible service and terrible food. They mess up the order almost every time, it's never ready when the app says it's supposed to be ready, even the drinks are worse and the food doesn't taste the same as all the other locations. The meat is way more runny and the flavor isn't right. The rice is crunchy and the tortillas are smaller. How can it be so different from all the other stores? I've been living at Higley and Guadalupe for 4 years and I was so excited when I found out we were getting a Cafe rio. At first I thought the quality was bad because it was Brand new and they just needed to get transfers from other locations but it's been opened a while and no improvements. We usually end up driving further to get food from the other locations but sometimes we don't have time and we regret it every time. When we have guests from out of town who want Cafe rio we make sure we go to another location. I would honestly be embarrassed to take them to the Higley baseline location because it wouldn't be anything like how they remember. Do better. Figure out what is wrong with your ingredients and your employees. Visit the other stores get pointers from them. They got it right they should be able to help you with your store too.
Atmosphere: 1
Food: 1
Service: 1
Max Udall was a great server. He has a contagious small and desire to make your dining experience special.Thanks, Max!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Key Lime Pie, Chips & Queso, Creamy Tomatillo Dressing, Salad w Sweet Pork