“This is the third time that I have ordered a breakfast sandwich and asked for Chipotle sauce in the app and ended up with some sort of other dressing, maybe Italian? This store is always super busy but the employees are generally friendly.“
“Being from Phoenix, it was nice having someone who was doing their job and courteous behind the drive thru window. The place looked clean from what I could see inside and was clean outside. Bonus was no strung out tweeker was trying to come up to my windows or blocking me from driving through to buy them something or give them money. It's the little things that make all the difference.Parking: Plenty of ParkingWheelchair accessibility: Wheel chair accessible and sidewalk was maintained and clean.“
“I really just had a simple drive-up order but the guys at the window are absolutely friendly & in a good mood! (which is nice to see and any establishment!)Their vanilla Frosty is thick & yummy. Ask 4 a spoon!Thanx 4 fast service! :)“
“We had order on the app because we got a notification for a deal on happy meals. So we decided why not. Made out order the way we wanted and placed the order. The app crashed and would not open back up so we could see our order. So we drove up to this McDonald's where we had ordered. And Levi helped us out. When he spoke to the manager however, he seem unbothered by the situation and was simply just rude. So Levi took out order and even updated us when it was being prepared. Levi was super helpful and super nice. Levi seemed to be the only one who cares there. The manager needs to go back to a customer service class. Could have been five stars. Anyway thank you Levi for you kindness and customer service. Keep it up kid you'll do great. Just don't turn out like your manager.“
“It’s always a fun time, closing down the restaurant at 1:00 am! Great service. The employees played along with our antics, and the fries were fresh and salty and absolutely amazing! Will miss this place when we return to Michigan for the summer.“
“They were very nice. The customer service was very good. I added another order at the pickup window. They were awesome about it, had me pull around to the back, and it was brought out faster than I thought. Everything I ordered was correct.The cheeseburgers and fries are really yummy!“
“Friendly employees. Nice facility. So glad to have a Firehouse Subs in Anthem. Worth a stop, if you haven't tried it! A few tables for outside seating too.Kid-friendliness: Decent choices for kids menu.Wheelchair accessibility: Newly added wheelchair ramp. However door is not automatic.“
“3.13.24 12pm, Anthem AZWe pulled into the drive up, we waited for some time and heard nothing. It was not busy, we thought maybe the intercom was broken and they didn't know it. We drove up to the window. Then we see a woman come in from an outside door. She grabs her headset and starts taking orders, we realize that she must have been on a smoke break. She opens the window, and before we can explain the confusion, she yells, "I ain't tak'n no orders at the window!" Before we could utter a word, she broke the stunned silence with "Yer gonna have to drive round, nobody else here knows how to take an orderand I needed abathroom break!"We just drove away speechless. Went to Taco Bell.Sent this into customer service. They sent me a $1 coupon!!! I'm still laughing. I wasn't asking for anything. To receive a $1 coupon speaks volumes about how little this company appreciates customers.UPDATE: customer service reached out, and they apologized. That's really all I wanted, an acknowledgment that they want to improve what happened. Thank you Taco Del.“
“I ordered a double hamburger and got a single. Ordered a quarter cheese burger. Ordered a mocha frappe, it came with caramel on top. Ordered a second frappe and never received it. Got cold fries which is the whole reason I came to McDonald's. They usually have the best fries.Trying to make everything contactless is pointless. There's not enough employees to help correct situations.“
“THE BEST Taco Bell in Arizona hands down!!! Me and my daughter come here whenever we are in town from Colorado. Colorado Taco Bell’s are all disgusting wish we could have this Taco Bell back home!!!Customer service, food quality, and overall restaurant cleanliness shows that this Taco Bell goes above and beyond what other franchisees are doing with their restaurants. No comparison. Thank you Anthem Taco Bell for being awesome.“