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“Hazel is truly a bright spot at this Dunkin’ Donuts. She’s always so pleasant, welcoming, and in a genuinely great mood every time I come in. Her positive attitude makes the whole experience better, and she consistently goes above and beyond to make sure customers feel taken care of.
It’s clear she takes pride in her work — my orders are always correct, she moves quickly even during busy times, and she treats everyone with kindness and respect. Team members like Hazel make a huge difference, and she deserves to be recognized for the excellent customer service she provides.
Highly recommend visiting this location just for her amazing energy!“
“I had a great experience at Dunkin’ Donuts, thanks to Mike! He went above and beyond to make sure my order was correct and that I was able to use my coupons without any issues. He was patient, helpful, and made sure I got everything I wanted—including the cup cup! It’s not always easy to find great customer service, but Mike made my visit smooth and enjoyable. Thanks again, Mike! I’ll definitely be back.“
“I placed a mobile order for the wrong location. The gentleman at the drive through window was kind enough to take a look at my order and start making it right away for me. Everyone here always provides great customer service when I visit versus other locations I’ve been to. Needless to say I made it to work on time aha (; May all your bank accounts see an abundance of cash flow! $$$ lol have a great day guys. ❤︎“
“Looking at the other reviews I’m kinda confused.. I don’t come in here very often but when I do the service is amazing! Came in a couple weeks ago and the young lady behind the counter was so sweet sadly don’t remember her name. And today Motab(I hope I spelled that right) was really helpful told her I needed something cold and sweet and she made me a drink plus offered to write down the recipe. These guys need a raise. I swear working in customer service takes a toll..“
“The area/location is what it is, and the customer service is not winning any awards, but I stand by this being the best Dunkin' in the Phoenix area. I live in the suburbs, and the Dunkin' by my house does not make drinks right or have fresh food. This location off of the 17 seems to get the freshest donut deliveries and makes the drinks correctly. Thank you!“
“Dunkin' girly here. Dunkin' has never disappointed me. I wish they would make one closer to me. But this is perfect on the way to church on Sundays. Ordered a medium mocha iced coffee and a toasted croissant for myself. Second time, having this toasted consult didn't know it was even the thing, and it is like a game changer for the mornings Since I'm not a big breakfast person.“
“I go to this location about 4-5 times a week at different times. Everyone’s always so nice. I want to point out and say I appreciate Genesis,She’s always so so sweet and makes sure my order is always correct. Thank you guys so much. This location is the best.“
“Come here regularly for the munchkins (particularly the jelly filled).Besides being out of all their munchkins before noon a few weeks ago (I'm assuming it's only because someone just came in with a massive need for munchkins that day and not because they were unprepared), usually they do have a good selection in the late mornings for a 10 ct. assortment.And I'm not sure there's a better cold brew, especially with that sweet cream foam. ?Drive thru is always friendly, and wait is < a few minutes.“
Coffee Shops • $
“This DD is my favorite I go there in the mornings at about 605am an my hot matcha tea is always on point with my old fashion donut is always fresh not hard as a rock like the DD on baseline and 51st ave. Anyway as I was saying my old fashion donut is always yummy and fresh the employee here are the best they are courteous and are ALWAYS pleasant and polite to me tbh this is my favorite DD I been to these employees deserve raises and to be recognized for there work they're an awsome bunch.?????“
“Today (Sun 9th June) we were served by a kind and patient lady at the counter. Our group was foreign and had never tried Dunkin’ before. She went through all the donut flavours and drinks, so ensure the group understood what they were ordering. While we were sitting inside, we noticed her manager was impatient with her, so that was the only negative part of our experience.We enjoyed the coffees, pastries and donuts!“
“THIS PLACE ROCKS! I MEAN ITS PEACFUL USUALLY PPL ARE IN AND OUT, BUT FOR ARIZONA TO BE SO HOT THEY REALLY DONT RUSH YOU OUT THE DOOR AND ITS NICE TO ENJOY THAT A.C WHILE YOU CAN CHARGE AS LONG AS YOUR PURCHASING SOMETHING OF COURSE... BUT I THINK THERE MANAGER ASHLEY BRINGS A AWSOME PRESENCE TO THE PLACE AND THIS COOL KID CATER IS A STYLEISH RESPECTABLE GUY THAT KEEPS THE PLACE FULL OF FUN. NOT TO MENTION THE QUALITY IS GREAT THEY MAKE YOUR DRANKS AWSOME AND PRETTY FAST WITH THE SANDWICHS. I RECOMMEND THIS PLACE. IF YOUR LIKE ME & DO YOUR OWN THING AND MIND YOUR BUSSINESS....WHILE DOING BUISSNESS YEAH THIS IS THE ONE! ENJOY.“
“My wife bought half a dozen donuts around 6:00 PM and the donuts were stale and they needed to be thrown out.
I CALLED THE MANAGER, DONNA, THE NEXT MORNING AND SHE WAS WONDERFUL OFFERED A FREE DOZEN DONUTS TO MAKE UP FOR THE ONES MY WIFE HAD BOUGHT WHICH WERE FRESH AND DELICIOUS! SHE WAS VERY HOSPITABLE, EMPATHIC AND ACCOMMODATING. THANK YOU! HIGHLY RECOMMENDED!!“
“Upon visiting Dunkin’ Donuts, I encountered cashier Adam, who demonstrated exceptional courtesy by inquiring about our preferences. I opted for a sweet tea, while my companion selected a beverage infused with dragon fruit. As we prepared to depart, I inquired about the possibility of obtaining a refill. Adam graciously agreed, informing me that he would cover the cost of an additional cup. However, he reassured me that it was unnecessary, prompting me to return my two cups, along with my girlfriend’s, and we exited the establishment as contented customers. I extend my sincere gratitude to Adam for his exceptional service, as such an experience is not frequently encountered.“
“definitely mixed feelings about this dunkin, sometimes they’re great sometimes they’re rude. I had a great experience today though! Ricardo in the drive through was kind and accomadating, helped me make sure my drink was exactly how i liked it and his personality was very uplifting 😊“
“Updated April 19 2025. Outstanding service. Tasty good. But, it’s the airport, so don’t be surprised by high prices and small portions. I had a ham and cheddar croissant. Satisfying but well overpriced. Pics attached.
UPDATE APRIL 2023. Upgrading my original review to four stars. Outstanding service. Very friendly staff. Fast service. However, where's the apple? Bought another apple fritter. Too much fritter, almost no apple.
We were the only customers when we walked up for service. There were two employees on shift who seemed distracted and were talking to each other at the register and we felt ignored for a period of time. Anyway, while it was awkward, eventually we were greeted and served. The place was clean, the coffee was good and the apple fritters were large, fresh and satisfying. My three stars could have been a five if the focus was more customer oriented.“
“Shoutout to the crew at this DD they are the best!🎉 I am going through cancer treatments right now and working at the same time and I come get an iced Americano and it’s amazing 🤩. They’re friendly and let you know what is going on with your order I so appreciate them.“
“Literally just passed by through the drive-thru. First time I've ever had Dunkin' Donuts and I asked the helpful employee (shout-out to them, they were super cool!) what I should try. He gave me a few options (esp. The refreshers!) before I ultimately decided on a donut haha! Will be back to try more things!“
“Me and my friend went in and had the most wonderful experience. The women who checked us out had her hair in a braid and a blue shirt on and she was just so sweet and kind. Very clean place. It said Brittanie on the receipt. Thank you so much!“
“Bought a mocha frappuccino from this location the guy that served me was awesome, great attitude! Really put love into his work. Iv came here many other times and received my frap with a flat top lid when I asked for whipped cream and drizzle on the top just confused not great service. But This dude was awesome! I've never had my frap have chocolate powder drizzled on top so good! (Mocha powder) 10/10 for him. Just want him to get credit when it's deserved. (Black male employee, Tattoos) Super ! 👍 after he made my drink as we were walking out he asked if it was good. Great customer service!“