The Sweet Shoppe

Really enjoyed this unique experience of a scotch tasting! The decor and the experts were top notch.

For the price you pay, I expected more customer service from the staff. When we checked in on a Friday evening (no one else was at the counter or waiting), the gentleman checking us in rarely said anything. He didn’t even tell us what room we were in. Just handed us the key card envelope and said “the elevators are over there”, vaguely pointing in the direction of the elevators. The room was clean, except for the bathroom. There was a hair in the sink and orangey stuff in the shower grout that looked like mildew. The shower floor was slick when we first stepped in and I slipped a bit. A slick shower floor is dangerous. We went to The Rim on Friday night and were looking forward to the live music. But there were some people there who were dancing. They seemed like they might be regulars as they talked with the singer by name. One of the bartenders at The Rim said they do this all the time. And as they were rearranging the tables and chairs to create their dance floor, they asked to move my husbands chair to accommodate them. Um…no. Went to Waltz & Weiser for an early dinner on Saturday. The only person actually working was Jaime. That girl deserves a raise. A bunch of others were standing around looking at their phones or just chatting while we were waiting to place an order. Jaime’s shift ended, so she passed us over to another server who completely ignored us. I had to go up to the bar to ask to place an order. It took an hour and a half for us to eat. Their reason? Renovations. Sorry, but that’s not my problem. You need to deal with how to get service t9 your customers who are paying a premium for these rooms. My suggestion? Go somewhere else next time you want a getaway.

Love this resort and everything they offer. The pools amazing the kids would spend all day and evening there if allowed. Located in the heart of Scottsdale. They offer a shuttle to shopping right in Kierland and the best restaurants in Arizona surround this place. The beds are extremely comfortable after a long day. They offer room service, pool dining and restaurants on site for the ones that choose to stay on site. This is a top go to for our family.

Went to celebrate my bday with a group of friends. Front desk was really welcoming, manager Max and the gentleman that took care of us were able to give as the rooms early and all together and were really helpful with special requests. At the pool manager Matt was really attentive but special thanks to Aidan our pool server who went above and beyond. He was on top of everything always with a great smile and attitude. For a large group he will always find us in the pool, lazy river to bring our drinks or make sure if we needed to order something extra. I had a great time in this wonderful resort. Thanks again!

We had a great staycation at the Westin Kierland! Big Thank you to pool and slide guard Alfred for being super friendly and helpful! We stayed two nights specifically to hang out at the pool and lazy river. The complex as a whole was perfect for the two adults and two grade schoolers. We took in the bagpipe music and the smores. We also went next door to Kierland Commons where they have lots of restaurants and shops. Overall we had a blast at the adventure pool. We had a pool side casita room which made pool access very easy. We were able go between the lazy river and our room with ease. Our tip is to check out Coffee Flats for beverages and snacks. Quick and easy.

My kids and I stayed here for a week and loved it! The grounds are beautifully kept and the pool area is fantastic. Like every Westin, our condo was very clean with super comfortable beds. It is centrally located, with a short walk to great shopping and restaurants. We would absolutely stay here again if we are in Scottsdale.

Impeccable service. Upgrade to Casita, which was showing some sign of age. The breakfast staff (Jennifer and Gersson) were attentive and pleasant even though each day, the breakfast potatoes were cold. During the buffet breakfast, Rogelio made a nice omelet.

Another fabulous stay at Westin Kierland resort for 8 nights. It’s one of our top hotels to stay in & are only sorry that we live so far away that we don’t get to visit more often. Lovely room with the best aircon for the 118F heat, superb pool for adults only, beautiful public areas, great shuttle service to Kierland Commons & more, decent breakfast with good service which we took instead of MB points. So much around the hotel to do & see plus great restaurants on the doorstep. We particularly enjoyed our visits to North Italia in Kierland Commons. This hotel does a great job catering for such a large mix of guests - leisure, conference, families, couples & golfers . Sad to leave but hope we can return again soon?

Resort is beautiful and we had a nice stay but there were 2 areas where improvements can be made. 1. The lazy river and the pool area in general was dirty. The lazy river needed to be skimmed badly and had lots of leaves and bugs floating around to the point it that the debris would stick to your hands and legs as you floated around. Yuck! The pool area was better regarding bugs and leaves but had lots of cups and trash around and in the pool. Staff could be more diligent about keeping these areas clean throughout the day. 2. We requested a king bed and early check in. When we came to check in, we were told that only queen rooms were available, so we agreed to wait until a king bed was ready. We were texted several hours later that our room was ready, only to find out that it had queen beds. We reserved a king so we asked to be moved to a different room. They agreed but said that only first floor rooms were available. We didn't have an issue with that and agreed to the first floor king room. What they didn't tell us was that the room was on the main hallway between the lobby and pool so it was constantly noisy from early morning until late night and that the king bed wasn't a real bed but a murphy bed that was really low to the ground - thank goodness we don't have bad knees or we wouldn't have been able to get in and out of the bed. I feel like both of these details should have been disclosed to us before we got assigned the room. On the good side, the bed and pillows were extremely comfortable. The meeting space was great and the food served during the conference was really good. If we had come in a different season, we would have enjoyed the outdoor seating options as they are really nice and the views are beautiful.

The staff was kind and attentive, the hotel is very clean. The pool had ample seating even during the holiday. Plenty of choices for food and things to do. Did not use the Spa this trip-but heard great things. All ok with this Westin.

The staff at the front desk, namely, Lucas, Adam, Mario, Tina, Marcella, Max, and Ryan and the supervisor Tanner are all so wonderful and helpful! Marcy, in charge is always so nice!! We will be back soon though, and hope to catch up. Marcy always has a nice smile and is fun to talk with! Your overall staff is always pleasant and ready to help. At the Monday Club, we were greeted as always by Ricky. Ricky made sure that we were well cared for. He was kind. Rogelio the chef makes the best omelettes and always asks if we would like anything else. He greets us with a smile and is always nice.Rogelio introduced me to the food manager, who I apologize here that I am not recalling your name, but I will say hello next time we come by. Michelle the waitress, Veon, Adam and Jennifer always take great care of us. Geovoni, (sp) and the other wait staff always give a smile and a hello to ask how we are doing. They are all so very pleasant. The last time I meant to mention a manager, Luke, he is so welcoming and kind. Gersson, and the other assistants are very accommodating and they too all greet us with a smile and a "how are you doing?" I want to make special mention of Stephan. During our stay before last, the front desk had sent up an appreciation gift (tray of snacks and drinks). Stephan placed it in our room. Also, we needed to move rooms as another guest was coming into the room we were in. I made mention to Stephan, and Stephan immediately asked me if I would like assistance by taking our belongings to the next room in his cart (we were in a Cabana and going inside to a hotel room). I thought that was so kind of him to offer!! I took him up on his offer, and not only did he help me bring my things to the cart, but he also carried my things and the snack tray up to my new room and placed it onto the table. He asked if there was anything else he could get me and I said "no, " and I thanked him for all of his help and hospitality. After getting settled in my new room and having a small snack, I heard a loud knock on my door by a staff member. Upon opening the door a man came in and lifted the tray as if to take it and said to me that was not meant for me. I was taken back by the whole thing. I failed to take down his name as he was so quick moving. I decided to let it go, though confused, as this was the only bad experience that I have had at the Westin. I only wanted to remember how nice it was to be treated so well by your other staff including Stephan. Later I saw Stephan and I shared the bad experience with him and he could not have been more professional! He was very apologetic for the other staff persons' behavior. Again, Stephan showed professionalism and made things feel like they should in a resort as nice as yours. Thank you.

Our family visited Arizona for the first time, and we did a bit amount of research on Marriott properties given our points/Bonvoy status. We were really glad to choose the Westin Kierland, as it was what we were hoping for our family of four. The location was also good near the Commons and many other places in Scottsdale. The property is well maintained throughout - inside and out. The pool complex was amazing and ideal for our kids with a huge pool and long lazy river - one you don't see often at a resort but at a water park instead. Plenty of space in the water and plenty of chairs. We do wish there was more shade around the pool area given the high heat.. More canvas on top, more trees, or even umbrellas that can tilt as the sun moves around the day. Our family spent a good amount of time at the pool, and it would have been good to not have to worry about the sun beating down. Would have loved to have taken advantage of more outdoor activities like golf and basketball, but when its 105-110 outside, you just want to be pool side or indoors. Staff was great and helpful throughout our stay, especially by the pool. Loved the frequent water pitcher refills poolside to keep cool and the regular check ins while we were seated. Our room was upgraded given Bonvoy status to be near the pool although on the ground floor, which I appreciated, especially given how full the hotel was for a dance competition. It made it easy to walk to the pool especially with the lines for elevators at times given that dance competition. The room was a decent size, but could have used another chair or seat someplace besides the one chair at the desk. The outdoor area outside the patio door was nice but I wish the table was a little bigger to eat a meal or something like that. Room was comfy + clean - bathroom was big with a good stand-in shower. Pillows were kinda firm - better than most hotels thankfully. And AC controls kept a steady temp in the room. I didn't appreciate the resort fee as most guests wouldn't.. I would just prefer they roll the fee into the room rate, especially when I'm using my Bonvoy points and still have to pay the fee on top of the parking fee as well. Housekeeping was good and came by daily, although there were a couple of odd moments with taking our used soap bars away without replacing them, knocking on our door at 8:30 the day we were going to check out, and not doing enough to get rid of the vomit smell (thanks to bad food my son ate at a restaurant) on the carpet (admittedly our doing!) Overall - we really enjoyed our time at the resort. If we visit the area again, I'd be more than happy to stay at this resort, and have already recommended it to a few friends/family. Hopefully, the next time we visit it won't be in the summer months and can enjoy more of what the resort has to offer including the golf course.

The Westin Kierland is a gorgeous resort. Grounds are immaculate. Beautifully maintained golf course and grounds. Free shuttle and golf carts to transport you to the surrounding area. Just across the street from two large shopping malls: Kierland Commons and Scottsdale Quarter. Both have great restaurants and shops and both are nicely shaded. Resort has an adults only swimming pool as well as a family pool with an adjacent lazy river and flowrider (additional charge for the flowrider). Poolside service is very good, but with a limited menu. Resort has multiple restaurants and bars as well as a scotch room. Nellie Cashman's Monday Club is outstanding and the featured prime rib is to die for. Rooms are very comfortable and well maintained. Elite treatment is outstanding. Lots of public space both indoors and outdoors with many outdoor areas having misters. Lobby is spacious and conducive to gathering. Elevators are rapid with little to no wait time. We were extremely satisfied with everything the Westin had to offer and will definitely return.

Amazing! Great family resort. There are lots of activities for families with children of every age. Pool was fun with lazy river and slide. Rooms updated. Resort beautiful inside and out. Grounds and buildings well maintained. Beds and bedding are comfortable and provide restful nights. Walkable to The Commons or do my son’s favorite and get a ride in one of the golf carts. Staff go above and beyond to help make your stay memorable. Highly recommend staying at this resort. Everything was great.

We purchased Vistana timeshare in 1995, eventually purchasing Marriott Vacation club timeshare in the last few years. We are Chairman owners. We checked in today and received the worst possible room they could have, first floor, tiny with only a window on the bedroom. Its a terrible room, people walking by. If you are a MVC timeshare owner this is a property you won't want to book.