You can smell the cinnamon rolls when you walk near the food court. We split a large roll...I was disappointed in the service because she left part of the roll in the pan when she put it in the box. Not very friendly or engaging. Although there were three people working, it didn't ok like they were enjoying their work. No smiles or engaging with the customer. Noone else was in line and as we ate our Cinnabon I didn't see any other customers. It was a Tuesday and the mall wasn't very busy.
Atmosphere: 5
Food: 5
Service: 4
sean carney
The cashier not engaged whatsoever. No eye contact….was not sure if he took our order, lol! Person making cinnamon rolls had their phone on the counter and handling it while touching food! Certainly won’t be back!!
Atmosphere: 1
Food: 5
Service: 1
Sterling Genzer
If you like eating somebody's nasty long blonde hair, then this is the place for you! Went there a couple of months ago and had a long blonde hair in my center of the rolls, then gave it the benefit of the doubt and got it earlier today, and found another long blonde hair in my cinnabon. And no, I don't have long blonde hair.
Atmosphere: 4
Food: 1
Service: 4
Jose Ramirez
Horribly overpriced soggy cinnamon bread. Lacked Frosting and flavor.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Cinnamon Roll
Edgar Ortiz
WORST customer service!!! I was looking at a 6-pack in front of me, I asked for one and the guy says, “we don’t have any” ??♂️
Jazmin Elguezabal
Beware if you’re a door dashe or Uber eats !! Lady in the back with glasses she don’t care if you’re here for a pick up and she doesn’t care if she makes you late ! She will shrug her shoulder up and down and raise her eyebrows as she’s not paying attention to you !!! SHOUT OUT TO THE BIRTHDAY KING AT THE REGISTER !!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cinnamon Roll
Douglas South
Just lacked flavor. Haven't had them in years, just not as good as I remember.
Atmosphere: 4
Food: 3
Service: 4
Patricia Shaw
Really wish there was an option to give a 0/5 because that's what they would receive. The Hispanic woman working the front counter this morning 12/3/23 at 12.30pm should not be employed by anyone. Her customer service skills are nonexistent. Went to order 2 cinnamon rolls and an iced coffee. Was told it'd be an 8 minute wait which is perfectly fine, I'd rather get them fresh anyway and this was our interaction.Me: " Hi, I'd like to order 2 regular cinnamon rolls plea..." (Cuts me off before I could even finish my sentence.)Her: "I don't have any it's gonna be an 8 minute wait."Me: "That's ok, I'd like to order an iced coffee too"Her: (in the most aggressive way possible) "I don't have any coffee right now"Me: "Ok how long until it's ready"Her: (even more attitude at this point) "WHEN I DECIDE TO MAKE IT."???Not, I'll get on it and it'll be this long. No, when SHE DECIDES to make it!!! Money isn't made when customers want things but only when she is in the mood to work. Absolutely unacceptable. I expect that low level of customer service at a McDonald's or Walmart but sadly in this situation their customer service is SIGNIFICANTLY superior. This was only our 2nd time at your establishment and this woman has represented your company in such a horrible way that I will never return.As I was leaving I made sure to remind her that she IS on the clock AND getting paid so she might want to start doing her JOB. Hopefully she did and no other customer has to experience what I just did.
Atmosphere: 1
Food: 1
Service: 1
Rose Rasmussen
I'm addicted to their cinnamon rolls. I get one every time I visit the mall now. They're really soft and chewy. Friendly cashiers too!
Hours posted are incorrect. Says 10a.m. but they dont open til 11a.m. When told the woman it says 10 she told me she knew but since pandemic none of the stores open til 11, yet the entire food court was open and serving. They lost a customer since this was my second attempt and this time i purposely killed a half hour to wait til 10. I wont be back, i dont need the calories anyway!!
Anastasia Holler
We have enjoyed Cinnabon for over twenty years. There isn't another bakery like it. Every time we eat there we make new memories with family members and friends!!! Thank you Cinnabon for your delicious cinnamon buns. I like mine with pecans and caramel butter. If you haven't one yet you are missing a great culinary experience!!!?
Alex DSilva
Used to work for this company, the owners are cheap and only care about their money not the customers. Lack on replacing everything that’s broken, water damage , broken seals for fridges and proofers. Fridges barely work. Bad plumbing. They don’t update menus. The district manager (amida aka “deedee”) and also slacks on everything to cut cost and save a penny for her bonus, she’s got an extremely high turnover rate. She treats people terrible and makes it a miserable work environment to be apart of. Wants you to do everything so she can take credit and look good for the owners. She went to a Cinnabon college course in Atlanta and still has very poor customer service. The only rinse their aprons with water. The place has roaches and flys and gnats because of the poor food and safety standards going on, crew is always on their phone, smoking up front and in the back. All of their used rags just get thrown in a 5gal bucket with a lid until they get moldy and stinky and the district manager only has us put them in Clorox for 30 min to “clean” them without any agitation like a washing machine. They don’t sanitize their drink machine they just put the parts in soda water. I’ve never seen “deedee” clean the ice machine. She can hardly pick up a pen off the floor. A lot of favorites going on. She just wants a team to take advantage of. Coworker had a bad drinking problem always showing up drunk every payday. Other co workers could walk out in the middle of a shift and leave the rest of the crew short staffed and no consequences would ensue . I call off with a doctors note because I smashed my finger outside of work and had to get a subungal hematoma trephination and Amida “Deedee” the district manager said “IT DOESNT MATTER” and demanded I come in to clean for her corporate inspection. Since I couldn’t cover for that drunk person she had threatened my position and hired a replacement in the time span of my 3 day medical leave . If YOU want to go to a families funeral, or have a appointment or medical emergency it doesn’t matter to her . Deedee only ran park place until recently, there is a reason they have such a low rating. Park places location is 3x the size of the Tucson mall location and Tucson mall would still do better back when they were separately managed . In the time that I worked with her we lost over 10 people , not considering all the people she’s losing at park place . I’ve had people stop coming for morning coffees, mall sodas for employees and customers stop coming just because of her . Point is she’s a all around ugly person inside and out. That’s why I chose to leave, when I did leave she kept my tips that the whole crew has been working hard since may for . It probably had other people who quit tips in there too. I know two others who didn’t get their tips before leaving. One quit this company twice and they kept his tips both times. Shady shady shady. Welcome to Cinnabon. DO NOT RECOMMEND AT ALL. Wouldn’t even eat at this establishment myself, Especially after working there. Definitely wasn’t proud to work there . Will be reviewing on everywhere else for this location and park place. The people deserve to know this kitchen and work place nightmare. Wish I could give 0 stars .
Luis Contrerad
They never have product to sell and close extra early not according to website.
Francheska Wright
I worked there for a month and they let me off by a text, super chill team though.
Very rich ?
Atmosphere: 5
Food: 5
Service: 5
You can smell the cinnamon rolls when you walk near the food court. We split a large roll...I was disappointed in the service because she left part of the roll in the pan when she put it in the box. Not very friendly or engaging. Although there were three people working, it didn't ok like they were enjoying their work. No smiles or engaging with the customer. Noone else was in line and as we ate our Cinnabon I didn't see any other customers. It was a Tuesday and the mall wasn't very busy.
Atmosphere: 5
Food: 5
Service: 4
The cashier not engaged whatsoever. No eye contact….was not sure if he took our order, lol! Person making cinnamon rolls had their phone on the counter and handling it while touching food! Certainly won’t be back!!
Atmosphere: 1
Food: 5
Service: 1
If you like eating somebody's nasty long blonde hair, then this is the place for you! Went there a couple of months ago and had a long blonde hair in my center of the rolls, then gave it the benefit of the doubt and got it earlier today, and found another long blonde hair in my cinnabon. And no, I don't have long blonde hair.
Atmosphere: 4
Food: 1
Service: 4
Horribly overpriced soggy cinnamon bread. Lacked Frosting and flavor.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Cinnamon Roll
WORST customer service!!! I was looking at a 6-pack in front of me, I asked for one and the guy says, “we don’t have any” ??♂️
Beware if you’re a door dashe or Uber eats !! Lady in the back with glasses she don’t care if you’re here for a pick up and she doesn’t care if she makes you late ! She will shrug her shoulder up and down and raise her eyebrows as she’s not paying attention to you !!! SHOUT OUT TO THE BIRTHDAY KING AT THE REGISTER !!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cinnamon Roll
Just lacked flavor. Haven't had them in years, just not as good as I remember.
Atmosphere: 4
Food: 3
Service: 4
Really wish there was an option to give a 0/5 because that's what they would receive. The Hispanic woman working the front counter this morning 12/3/23 at 12.30pm should not be employed by anyone. Her customer service skills are nonexistent. Went to order 2 cinnamon rolls and an iced coffee. Was told it'd be an 8 minute wait which is perfectly fine, I'd rather get them fresh anyway and this was our interaction.Me: " Hi, I'd like to order 2 regular cinnamon rolls plea..." (Cuts me off before I could even finish my sentence.)Her: "I don't have any it's gonna be an 8 minute wait."Me: "That's ok, I'd like to order an iced coffee too"Her: (in the most aggressive way possible) "I don't have any coffee right now"Me: "Ok how long until it's ready"Her: (even more attitude at this point) "WHEN I DECIDE TO MAKE IT."???Not, I'll get on it and it'll be this long. No, when SHE DECIDES to make it!!! Money isn't made when customers want things but only when she is in the mood to work. Absolutely unacceptable. I expect that low level of customer service at a McDonald's or Walmart but sadly in this situation their customer service is SIGNIFICANTLY superior. This was only our 2nd time at your establishment and this woman has represented your company in such a horrible way that I will never return.As I was leaving I made sure to remind her that she IS on the clock AND getting paid so she might want to start doing her JOB. Hopefully she did and no other customer has to experience what I just did.
Atmosphere: 1
Food: 1
Service: 1
I'm addicted to their cinnamon rolls. I get one every time I visit the mall now. They're really soft and chewy. Friendly cashiers too!
Restaurantji Recommends
Hours posted are incorrect. Says 10a.m. but they dont open til 11a.m. When told the woman it says 10 she told me she knew but since pandemic none of the stores open til 11, yet the entire food court was open and serving. They lost a customer since this was my second attempt and this time i purposely killed a half hour to wait til 10. I wont be back, i dont need the calories anyway!!
We have enjoyed Cinnabon for over twenty years. There isn't another bakery like it. Every time we eat there we make new memories with family members and friends!!! Thank you Cinnabon for your delicious cinnamon buns. I like mine with pecans and caramel butter. If you haven't one yet you are missing a great culinary experience!!!?
Used to work for this company, the owners are cheap and only care about their money not the customers. Lack on replacing everything that’s broken, water damage , broken seals for fridges and proofers. Fridges barely work. Bad plumbing. They don’t update menus. The district manager (amida aka “deedee”) and also slacks on everything to cut cost and save a penny for her bonus, she’s got an extremely high turnover rate. She treats people terrible and makes it a miserable work environment to be apart of. Wants you to do everything so she can take credit and look good for the owners. She went to a Cinnabon college course in Atlanta and still has very poor customer service. The only rinse their aprons with water. The place has roaches and flys and gnats because of the poor food and safety standards going on, crew is always on their phone, smoking up front and in the back. All of their used rags just get thrown in a 5gal bucket with a lid until they get moldy and stinky and the district manager only has us put them in Clorox for 30 min to “clean” them without any agitation like a washing machine. They don’t sanitize their drink machine they just put the parts in soda water. I’ve never seen “deedee” clean the ice machine. She can hardly pick up a pen off the floor. A lot of favorites going on. She just wants a team to take advantage of. Coworker had a bad drinking problem always showing up drunk every payday. Other co workers could walk out in the middle of a shift and leave the rest of the crew short staffed and no consequences would ensue . I call off with a doctors note because I smashed my finger outside of work and had to get a subungal hematoma trephination and Amida “Deedee” the district manager said “IT DOESNT MATTER” and demanded I come in to clean for her corporate inspection. Since I couldn’t cover for that drunk person she had threatened my position and hired a replacement in the time span of my 3 day medical leave . If YOU want to go to a families funeral, or have a appointment or medical emergency it doesn’t matter to her . Deedee only ran park place until recently, there is a reason they have such a low rating. Park places location is 3x the size of the Tucson mall location and Tucson mall would still do better back when they were separately managed . In the time that I worked with her we lost over 10 people , not considering all the people she’s losing at park place . I’ve had people stop coming for morning coffees, mall sodas for employees and customers stop coming just because of her . Point is she’s a all around ugly person inside and out. That’s why I chose to leave, when I did leave she kept my tips that the whole crew has been working hard since may for . It probably had other people who quit tips in there too. I know two others who didn’t get their tips before leaving. One quit this company twice and they kept his tips both times. Shady shady shady. Welcome to Cinnabon. DO NOT RECOMMEND AT ALL. Wouldn’t even eat at this establishment myself, Especially after working there. Definitely wasn’t proud to work there . Will be reviewing on everywhere else for this location and park place. The people deserve to know this kitchen and work place nightmare. Wish I could give 0 stars .
They never have product to sell and close extra early not according to website.
I worked there for a month and they let me off by a text, super chill team though.