While I was eagerly anticipating a cute cake from here for my daughter's birthday, unfortunately, my experience fell short of expectations. Despite placing my order well in advance, the cake wasn't ready on time, causing me to wait almost an hour while it was being made in the back. Additionally, upon receiving the cake, it was evident that it had been hastily prepared and lacked the attention to detail I had hoped for. However, it's important to note that the staff girl working at the time was incredibly courteous and apologetic, and it was clear that the delay and quality issues was beyond her control. While disappointed with the overall experience, I appreciate the professionalism and kindness demonstrated by the staff amidst the circumstances. It was a real bummer how this cake turned out and the cost I had to pay for it.
Atmosphere: 5
Food: 3
Service: 1
Jamie S
Staff are always friendly and welcoming to customers. Staff are happy to assist with orders and always offer free samples.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter Confetti
Jean R
If you want to wait in line for 30 minutes while a staff of teenagers goof around with their friends and completely ignore their customers standing in line, this is the place for you! Unbelievably terrible customer service. I’ll travel a little farther to the one on Old Spanish Trail.
Atmosphere: 1
Service: 1
Nicole Kyle
Don’t bother trying to get ice cream on a Saturday night. Was at the store with plenty of time before closing(over an hour) and they told us they had shut down machines and were unable to give milkshakes etc. the guy was also wearing his shoulder bag like he was heading out, while another employee went to hide in the back.
Atmosphere: 1
Food: 1
Service: 1
Vanessa Estes
I was just in on a Sunday afternoon where a young lady (Jae) was working all alone (shame on you Cold Stone management). As the lobby steadily filled up with people, Jae continued working steadily and efficiently. She was friendly and professional despite the stressful situation before her. Our order was completed with accuracy and packaged perfectly.
Jasmine Childs
The staff are always welcoming and the ice cream taste amazing. My family loves coming here be back soon for sure !
Dominic Matson
Staff were extremely inviting and helpful.
Jeanie Winstrom
Overpriced and underwheming. Staff seemed troubled to assist me with my simple order. Not a place that I will go again considering the cost.
Boston Grambo
Constantly out of flavors of ice cream, or critical components. Cups, spoons, napkins, whipped cream, or etc. out of stock every time we visit. In dire need of proper inventory management and training.
Verrinia Kennedy
There's a ton of bad reviews here but I had a great experience. I mean yes they're new and working out the kinks but their ice cream was not melting or bad quality. I will definitely stop in again and see how they continue to improve ???? everyone starts somewhere! ????????.Update: had some fantastic ice cream today with no complaints!! Still going strong, keep it up!
Unfortunately this location is having a ROUGH opening. Freezers don't work properly so ice cream is melted and the staff seem to be not properly supervised and very immature. The three times I've been in there, they've been more concerned with bickering with one another or aggressively bossing each other around that it has been a very inefficient process. I've never had such poor experiences at a Cold Stone. I am, however, happy to gave a Cold Stone in the neighborhood and I'm rooting for positive improvements! EDIT 6/2/2023: There is no hope for this pathetic place. I allowed my daughter to go into the store while I waited in the car. After 10 minutes I went in to see what was taking so long and she told me no one had been out to the front counter to help her...IN 10 MINUTES! Just close the place lol
Sedona Strand
Bad service?Bad ice cream? ?Someone needs to login into the online program and fix it pronto.??Messy and gross location??If i could give this police 0 stars I would!!!!
Kelsey Kim
My family stopped by tonight. As we were enjoying our ice cream, I observed business picking up. There were at least 6 or 7 families who came in and were standing in line to order. There were three employees working tonight but only the male employee was taking orders and cashing the customers out. There was another female behind the counter who kept her back to the store, making waffle cones. She couldn’t be bothered to stop and help her coworker. At one point she went to the back, where her and her manager stuck their head out, observed the massive line, giggled together and then the manager stayed in the back as the female employee went back to making her waffle bowl wall.. At no point did they offer to help the male employee who was completely swamped. Not only were they unwilling to help, they laughed.Please review your staff’s responsibilities. It’s clear some aren’t willing to help out.
Sarah
They closed up hours before closing and had a couple flavors still out. One employee was washing dishes and closing while a girl up front was struggling to scoop ice cream and finally asked for help up front because she had 3 people in line and an online order which of course couldn’t be made because surprisingly they were out of the ice cream they wanted, we walked out because they didn’t have but 3 flavors and none of them were what we wanted.
Miranda Riddle
I ordered a very simple cookies and cream cake from the pre-order selection the day of my birthday. I ordered the cake a little before noon with a pickup of 5:30 p.m. I showed up to pick up the cake and they didn't even know my order had come in. It took them twenty minutes to figure that out and tell me they didn't have any of the cake I wanted in stock. I didn't have time to wait for them to make another one, I was already late to my own birthday party. So I ended up with a refund and no cake for my birthday this year. Happy birthday to me! Love Cold Stone
While I was eagerly anticipating a cute cake from here for my daughter's birthday, unfortunately, my experience fell short of expectations. Despite placing my order well in advance, the cake wasn't ready on time, causing me to wait almost an hour while it was being made in the back. Additionally, upon receiving the cake, it was evident that it had been hastily prepared and lacked the attention to detail I had hoped for. However, it's important to note that the staff girl working at the time was incredibly courteous and apologetic, and it was clear that the delay and quality issues was beyond her control. While disappointed with the overall experience, I appreciate the professionalism and kindness demonstrated by the staff amidst the circumstances. It was a real bummer how this cake turned out and the cost I had to pay for it.
Atmosphere: 5
Food: 3
Service: 1
Staff are always friendly and welcoming to customers. Staff are happy to assist with orders and always offer free samples.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter Confetti
If you want to wait in line for 30 minutes while a staff of teenagers goof around with their friends and completely ignore their customers standing in line, this is the place for you! Unbelievably terrible customer service. I’ll travel a little farther to the one on Old Spanish Trail.
Atmosphere: 1
Service: 1
Don’t bother trying to get ice cream on a Saturday night. Was at the store with plenty of time before closing(over an hour) and they told us they had shut down machines and were unable to give milkshakes etc. the guy was also wearing his shoulder bag like he was heading out, while another employee went to hide in the back.
Atmosphere: 1
Food: 1
Service: 1
I was just in on a Sunday afternoon where a young lady (Jae) was working all alone (shame on you Cold Stone management). As the lobby steadily filled up with people, Jae continued working steadily and efficiently. She was friendly and professional despite the stressful situation before her. Our order was completed with accuracy and packaged perfectly.
The staff are always welcoming and the ice cream taste amazing. My family loves coming here be back soon for sure !
Staff were extremely inviting and helpful.
Overpriced and underwheming. Staff seemed troubled to assist me with my simple order. Not a place that I will go again considering the cost.
Constantly out of flavors of ice cream, or critical components. Cups, spoons, napkins, whipped cream, or etc. out of stock every time we visit. In dire need of proper inventory management and training.
There's a ton of bad reviews here but I had a great experience. I mean yes they're new and working out the kinks but their ice cream was not melting or bad quality. I will definitely stop in again and see how they continue to improve ???? everyone starts somewhere! ????????.Update: had some fantastic ice cream today with no complaints!! Still going strong, keep it up!
Restaurantji Recommends
Unfortunately this location is having a ROUGH opening. Freezers don't work properly so ice cream is melted and the staff seem to be not properly supervised and very immature. The three times I've been in there, they've been more concerned with bickering with one another or aggressively bossing each other around that it has been a very inefficient process. I've never had such poor experiences at a Cold Stone. I am, however, happy to gave a Cold Stone in the neighborhood and I'm rooting for positive improvements! EDIT 6/2/2023: There is no hope for this pathetic place. I allowed my daughter to go into the store while I waited in the car. After 10 minutes I went in to see what was taking so long and she told me no one had been out to the front counter to help her...IN 10 MINUTES! Just close the place lol
Bad service?Bad ice cream? ?Someone needs to login into the online program and fix it pronto.??Messy and gross location??If i could give this police 0 stars I would!!!!
My family stopped by tonight. As we were enjoying our ice cream, I observed business picking up. There were at least 6 or 7 families who came in and were standing in line to order. There were three employees working tonight but only the male employee was taking orders and cashing the customers out. There was another female behind the counter who kept her back to the store, making waffle cones. She couldn’t be bothered to stop and help her coworker. At one point she went to the back, where her and her manager stuck their head out, observed the massive line, giggled together and then the manager stayed in the back as the female employee went back to making her waffle bowl wall.. At no point did they offer to help the male employee who was completely swamped. Not only were they unwilling to help, they laughed.Please review your staff’s responsibilities. It’s clear some aren’t willing to help out.
They closed up hours before closing and had a couple flavors still out. One employee was washing dishes and closing while a girl up front was struggling to scoop ice cream and finally asked for help up front because she had 3 people in line and an online order which of course couldn’t be made because surprisingly they were out of the ice cream they wanted, we walked out because they didn’t have but 3 flavors and none of them were what we wanted.
I ordered a very simple cookies and cream cake from the pre-order selection the day of my birthday. I ordered the cake a little before noon with a pickup of 5:30 p.m. I showed up to pick up the cake and they didn't even know my order had come in. It took them twenty minutes to figure that out and tell me they didn't have any of the cake I wanted in stock. I didn't have time to wait for them to make another one, I was already late to my own birthday party. So I ended up with a refund and no cake for my birthday this year. Happy birthday to me! Love Cold Stone