Have had multiple issues with this place on multiple occasions.Had a problem one time with them not being able to see my order after ordering online and on three separate occasions they let me sit for more than 10 min waiting for a drink that I never got.
Sean P
Ordered a 6 piece chicken strip basket and fries. Two dipping sauces. Well they charge extra for two sauces even though it’s a 6 piece not a 4. Honestly this is how it came! Half a pouch of fries!!! Super cheap! Very disappointed $16.50
Atmosphere: 3
Food: 1
Service: 3
H K
Horrible customer service. Arguing with the customer is awful. Vernon and Lake Country have different cold fudge. But was told they don't have it in a pump. When you order it from other locations, you can see them use the pump in Vernon store when you ask for it. I wouldn't recommend this location. I heard them laughing about us when I walked in asking why it wasn't the same as other locations. So disappointed in their childish and rude behaviour. Do they not realize if customers don't come back they won't have a job to come to?
Atmosphere: 1
Food: 1
Service: 1
Hazel Coxson
The service was horrible, the staff didn't care at all. Ordered drinks and blizzards and never offered a tray to carry them in, had to pay for a cheap paper bag to carry sub standard food in. You need to do better!
Paulo F
I visited Dairy Queen recently and was impressed with their quick service and friendly staff. However, I was a bit disappointed with my milkshake as it lacked flavor. Another downside was that the discount barcodes on the app never seemed to work, which was frustrating. Overall, it's a decent place, but there are some areas that could use improvement.
Atmosphere: 4
Food: 3
Service: 5
Kim Smith
The food here is always fresh (for fast food anyway) and the staff is super friendly. Drive-thru times are pretty reasonable too.
Atmosphere: 5
Food: 5
Service: 5
R Crisostomo
Best DQ service I had. Honest & customer- focused staff. Maybe it’s the owner & management?
Wayne Higham
I always thought the only fix for a bad day was an unhealthy amount of ice cream to drowned the pain in diabetes. Turns out exceptional customer service is just as effective in brightening your day.I need to apologize because I forgot his name, the assistant manager here, I believe it was Isaiah? (Will update accordingly) this man needs to be running this place by the time I come back.I walked up to the counter broken hearted and beaten by a rough day and when he asked how it was going, I thought for moment and said “awful, that’s why I’m here.” He smiled and said that I’ve come to the right place and he couldn’t have been more correct! I placed my usual order and thought to myself “I need more”. Now, the custom order I was about to place, I’ve tried to place in the past to no avail, employees “weren’t allowed”. Now, I was never asking for mountains to be moved, just a little combination of two magical items…let’s call it, The Split-Fection. Isaiah smiled and said, “yeah man, I can do that….what if we add (secret step)” and had to take pause, not only did he not hesitate to create this delicious custom order but he even thought of a way to make it better! This right here, this is true customer service.Within a minute, my order was ready to go and I happily sunk into a seat ready to wash away my sadness. But I realized, this simple interaction with such an outstanding employee already made me feel better and the ice cream, as amazing as it was, was no longer needed to make me smile…but I ate every bite regardless because it was pure art!So DQ, you keep this man or board and see that he’s well looked after, he’s a dying breed of people that still care about their job and knows what to actually offer the customer for a truly good experience.
Cameron W
Eating my lunch here now. Good fresh food, very clean. Lots of seating. Good job Darshan and the chef back there too
I'm 52. I grew up in a time when Dairy Queen was a completely different company than "DQ" has become today. They rebranded. The food is not as delicious as it once was. It's overpriced for the quality.The old uniforms were nostalgic and fun.The biggest loss of quality is their ice-cream treats. It's over!!!! Too much air and ice crystals. Dq ice-cream is now on par with McDonald's. My parents also agree Dairy Queen of yesterday is GONE."Dq" is now overpriced, very bland, generic. . . . Boring.
Atmosphere: 2
Food: 2
Service: 2
Kevin Byrtch
We came to Dairy Queen tonight ordered four blizzards which they never flipped one, so we said they never did it. They didn’t follow through with their own protocol and give a free one for next time. They lady at the window was very rude when we asked
amanda smith
Had a poutine, it was delicious!! Cheese and gravy layered all through the fries!! ?
Atmosphere: 5
Food: 5
Service: 5
Jay Brisson
Great if you want the melted ice cream to spill all over your car while driving home because they are too cheap to give any covers for the overpriced and half melted blizzards
W6337WXcolinb
The thing about DQ is that the Meal Deal is excellent value, especially if you have a family to feed. You get a burger and fries, a soda drink and an ice cream sundae all for $8. Where else can you eat for that price?
Great hot eats and cold treats!
Atmosphere: 4
Food: 5
Service: 5
Have had multiple issues with this place on multiple occasions.Had a problem one time with them not being able to see my order after ordering online and on three separate occasions they let me sit for more than 10 min waiting for a drink that I never got.
Ordered a 6 piece chicken strip basket and fries. Two dipping sauces. Well they charge extra for two sauces even though it’s a 6 piece not a 4. Honestly this is how it came! Half a pouch of fries!!! Super cheap! Very disappointed $16.50
Atmosphere: 3
Food: 1
Service: 3
Horrible customer service. Arguing with the customer is awful. Vernon and Lake Country have different cold fudge. But was told they don't have it in a pump. When you order it from other locations, you can see them use the pump in Vernon store when you ask for it. I wouldn't recommend this location. I heard them laughing about us when I walked in asking why it wasn't the same as other locations. So disappointed in their childish and rude behaviour. Do they not realize if customers don't come back they won't have a job to come to?
Atmosphere: 1
Food: 1
Service: 1
The service was horrible, the staff didn't care at all. Ordered drinks and blizzards and never offered a tray to carry them in, had to pay for a cheap paper bag to carry sub standard food in. You need to do better!
I visited Dairy Queen recently and was impressed with their quick service and friendly staff. However, I was a bit disappointed with my milkshake as it lacked flavor. Another downside was that the discount barcodes on the app never seemed to work, which was frustrating. Overall, it's a decent place, but there are some areas that could use improvement.
Atmosphere: 4
Food: 3
Service: 5
The food here is always fresh (for fast food anyway) and the staff is super friendly. Drive-thru times are pretty reasonable too.
Atmosphere: 5
Food: 5
Service: 5
Best DQ service I had. Honest & customer- focused staff. Maybe it’s the owner & management?
I always thought the only fix for a bad day was an unhealthy amount of ice cream to drowned the pain in diabetes. Turns out exceptional customer service is just as effective in brightening your day.I need to apologize because I forgot his name, the assistant manager here, I believe it was Isaiah? (Will update accordingly) this man needs to be running this place by the time I come back.I walked up to the counter broken hearted and beaten by a rough day and when he asked how it was going, I thought for moment and said “awful, that’s why I’m here.” He smiled and said that I’ve come to the right place and he couldn’t have been more correct! I placed my usual order and thought to myself “I need more”. Now, the custom order I was about to place, I’ve tried to place in the past to no avail, employees “weren’t allowed”. Now, I was never asking for mountains to be moved, just a little combination of two magical items…let’s call it, The Split-Fection. Isaiah smiled and said, “yeah man, I can do that….what if we add (secret step)” and had to take pause, not only did he not hesitate to create this delicious custom order but he even thought of a way to make it better! This right here, this is true customer service.Within a minute, my order was ready to go and I happily sunk into a seat ready to wash away my sadness. But I realized, this simple interaction with such an outstanding employee already made me feel better and the ice cream, as amazing as it was, was no longer needed to make me smile…but I ate every bite regardless because it was pure art!So DQ, you keep this man or board and see that he’s well looked after, he’s a dying breed of people that still care about their job and knows what to actually offer the customer for a truly good experience.
Eating my lunch here now. Good fresh food, very clean. Lots of seating. Good job Darshan and the chef back there too
Restaurantji Recommends
I'm 52. I grew up in a time when Dairy Queen was a completely different company than "DQ" has become today. They rebranded. The food is not as delicious as it once was. It's overpriced for the quality.The old uniforms were nostalgic and fun.The biggest loss of quality is their ice-cream treats. It's over!!!! Too much air and ice crystals. Dq ice-cream is now on par with McDonald's. My parents also agree Dairy Queen of yesterday is GONE."Dq" is now overpriced, very bland, generic. . . . Boring.
Atmosphere: 2
Food: 2
Service: 2
We came to Dairy Queen tonight ordered four blizzards which they never flipped one, so we said they never did it. They didn’t follow through with their own protocol and give a free one for next time. They lady at the window was very rude when we asked
Had a poutine, it was delicious!! Cheese and gravy layered all through the fries!! ?
Atmosphere: 5
Food: 5
Service: 5
Great if you want the melted ice cream to spill all over your car while driving home because they are too cheap to give any covers for the overpriced and half melted blizzards
The thing about DQ is that the Meal Deal is excellent value, especially if you have a family to feed. You get a burger and fries, a soda drink and an ice cream sundae all for $8. Where else can you eat for that price?