Starbucks

2709 Hwy 97 N, Kelowna
(250) 860-7632

Recent Reviews

Amanda Markin

Great service, fast and efficient. Bubbly and happy attitudes all round. Love this

Atmosphere: 5

Food: 5

Service: 5

John Racz

Immaculately clean washroom.

Atmosphere: 5

Food: 4

Service: 4

Tammy Simpson

Terrible customer service on two occasions in a week.

Atmosphere: 1

Food: 1

Service: 1

Dori Michaud

Great location. Very fast service at this location.

Atmosphere: 5

Food: 4

Service: 5

Philip Stubbs

I went to Starbucks on the corner of Highway 97 and I don't know what the cross street is. I just needed a coffee after night

Atmosphere: 5

Food: 5

Service: 5

Prime Light

Payton made the best drink I ever had. I’m a bit intimidated by the variety in the menu as I’m not a big coffee guy, but she really stood out after I asked for a recommendation, and she thoughtfully talked me through some options and flavours available to make it a real treat. I’m used to big chain places like this being pretty run-of-the-mill, but this one is so great! Defs going to be going back here.

Atmosphere: 5

Food: 5

Service: 5

Sharon Kolenc

Latte was great. Found prices of baked goods very high. Ginger cookie was good.

KJ

Cooper and Cassie was super friendly! Thanks Leathead Starbucks for excellent customer service. My drink was wonderful!Parking: Beautiful, as far as parking lots go! The air is heavy with the aroma of A&W and Double Smoked Bacons!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Sandwich

C.S. Elliott

Always good experience. But this time, left us a bit less than happy. Not all of our order was right. Coffee when there shouldn't be coffee. Items we didn't order, we got.

Atmosphere: 5

Food: 3

Service: 3

OGKJames Dean

Disappointing Safety Standards at My Former StarbucksRating: ★☆☆☆☆I have been a loyal customer at this particular Starbucks location for over four years, but recent events have compelled me to share my disappointing experience. Previously, I would visit the store daily, often purchasing multiple drinks. However, a series of concerning incidents has led me to sever my ties with this establishment.Several days ago, I noticed a broken-down vehicle parked in the Starbucks parking lot. To my shock, I discovered that a man had been living inside it. Over the course of three to four days, the situation worsened. The vehicle was lifted onto blocks, shopping carts with miscellaneous items were strewn about, and, incredibly, I even came across a weapon—a spiked piece of wood. Fearing for my safety and that of my children, I approached the Starbucks associates to address the issue.To my dismay, the associates informed me that they had indeed contacted a towing company but had received no response. Curious about this inconsistency, I decided to contact the towing company myself. Astonishingly, they had no record of any call from Starbucks, yet they promptly removed the vehicle upon my request.This morning, as I entered Starbucks to grab my usual morning drink, I was met by the manager. To my surprise, she became visibly upset upon recognizing me as the person who called the towing company. Her explanation left me dumbfounded—the manager confessed that she had allowed the individuals living in the vehicle to stay in the parking lot because she deemed them "nice people."The implications of this revelation are deeply troubling. Allowing individuals to sleep in the parking lot of a Starbucks location, where heroin use, weapons possession, and the establishment of a makeshift camp had occurred, raises serious safety concerns. This not only endangers customers but also the employees themselves. Such lax practices set a dangerous precedent and foster an environment that is far from the welcoming atmosphere one expects from Starbucks.Regrettably, I can no longer endorse this Starbucks location. The disregard for customer safety and the tolerance of potentially hazardous situations have left me with no choice but to find an alternative coffee shop. It is my hope that Starbucks addresses these issues promptly and takes the necessary measures to ensure the safety and well-being of their customers and employees.I urge anyone considering this particular Starbucks to proceed with caution. Your safety should never be compromised, and it is disheartening to see a trusted brand failing to prioritize the security of its patrons.

Atmosphere: 1

Service: 1

James Wengrowich

Always get my usual ! Quad grande white chocolate mocha ! ???☕️

Atmosphere: 5

Food: 4

Service: 5

Kerryann

The cash register was offline and they had to redo my matcha latte as well so the cashier gave me my drink for free…yay!?

Paul Grey

The staff at this store are incredible.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Egg Sandwich

Chris “LoveWest”

The drive thru saved the rating here. The staff was too chatty with friends and other staff to be efficient in the store. A 3 minute conversation with a friend in line doesn't really come off as great customer service to the 5 people waiting behind.

Atmosphere: 3

Food: 2

Service: 1

Sahiba Singh

Im writing this review because you guy’s completely messed up my morning coffee which was supposed to be good. I always customize my drink because I’m really hoping it to be as good as it should be. I ordered from you guys this morning online through the app and as about recipe shown ( I asked for extra chocolate curls and Irish cold foam ,lined with mocha sauce) all these 3 are missing in my coffee. I’m your regular customer and believe me it’s disheartening when ur fav drink is ruined. I’m so disappointed and dissatisfied.

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