Steak was medium rare as ordered, served with a slight delay, service is good but not great, overall is ok
Atmosphere: 3
Food: 3
Service: 3
moni luv
Meghan was fabulous in serving us tonight. We had dinner reservations and cannot complain about the exceptional service. Unfortunately, the calamari and teriyaki steak was overcooked, however she was quick to replace the calamari with a properly cooked batch. The warm bread with 3 cheese butter was delicious as was the filet mignon steak.
Atmosphere: 4
Food: 3
Service: 5
Joti Josan
Awful service! My family and I went out for a nice birthday dinner. We waited a very long time for our food. Then our meals (vegetarian meatloafs) did not match the description on the menu - they were missing side vegetables. The server was horrible - slow to bring our drinks, dropped cutlery on us more than once, and was overall just unfriendly. I would definitely not go back to this specific location.
Atmosphere: 3
Food: 1
Service: 1
Kapil J
Probably our worst experience at The Keg. We usually go to The Keg expecting great quality food and equally great service, but we were let down big time.Seven of us were there for dinner around 8 pm on a Friday and our experience was not very Keg like:Prime rib was served cold and overcooked;Entrees were not served as described - some vegetables were missing;Our server lacked customer service skills including a smile.The server dropped a steak knife and cutlery on two different people at the table and did not even apologize;It was a horrible experience considering we went to The Keg to celebrate.
Atmosphere: 4
Food: 1
Service: 2
S K
Ordered prime rib , teriyaki sirloin with lobster tail. Prime rib was perfect. The sirloin was very good! Service was good.
Atmosphere: 4
Food: 5
Service: 4
Ara S
The food is good, not very friendly.
Atmosphere: 2
Food: 4
Service: 2
Amy
My partner and I come to the keg for dinner quite often for special occasions. We were really excited to eat steak and recommended to go here for my mothers birthday. We called in and made a reservation in advance for a party of 5 and got sat in the corner(which was fine).Our server started off with good service but once we got all our main courses they were nowhere to be seen.My partner had requested for a new york striploin, "chicago style". When it came to the table the steak was not chicago style so we sent it back nicely. We asked for medium rare and when it came back a second time they put the SAME piece of striploin on the grill and made it more charred only on one side, in which it led to the steak being cooked more than the desired wellness.We are usually not complainers so my partner decided to brush it off and not make a huge issue about it since it was for my mothers birthday.The prime rib I had ordered was cooked how I liked it but the side vegetables were cold.When my fathers plate came out, his double baked potato was black to the point that it looked burnt. Again, we just requested for a new baked potato which I appreciate in them giving. Usually my father enjoys steak however it was not cooked to the standard we normally eat. His steak was very salty, and his medium rare was cooked to a medium well and extremely tough to eat for a striploin. We ordered 2 "medium rare" steaks and both ended up being significantly more well done compared to the other 3 steaks requested to be cooked to a "medium".After we made these comments in the beginning of our meal, our server wasn't to be seen until we asked for the bill and some water(Mind you my brother had 3 glasses of water that was already on our table because our server was nowhere to be found to fill up our water until the end). We had to grab to-go containers from another server who placed extra containers on the side table because we were in the corner and no one was walking by.We decided to opt out of dessert as we were not that happy to stay much longer.Our time was utterly disappointing, and I felt super upset with our experience in both the food and the service. Maybe it was an off day for them but our family of 5 spent over $400 including tip and I wish we did not choose the keg for my mothers birthday.
Atmosphere: 2
Food: 2
Service: 2
Noura ziad
I ordered grilled jumbo shrimp with steak.. it was
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak Dinner
Gen X Surrey Girl
Excellent service. Our waiter was incredibly friendly. We went on the monday before Valentine's day and the place was almost empty. For some reason the food took 45 minutes. That seems a little long to me. When it arrived it looked like it had been under a heat lamp for a while. The mashed potatoes had a layer of skin that had formed because they were sitting for so long. The asparagus was so limp and soggy. The prime rib was excellent.My husband ordered the filet migneon with veggies. It came with 2 tiny pieces of broccoli and a couple beets. Very underwhelming. The plate looked so empty. For the prices they charge I feel like they could have thrown another 10 cents worth of broccoli on the plate.Bread was delicious as always. Onion rings were awesome. Billy mine pie did not have any almonds put on at all. That's the best part. Just icecream topped with whipped cream.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Billy Miner Pie, Twice Baked Potato
Yun Hong Kim
TLDR: food wasn’t good. Generally overcooked. Service was good.Appetizer: crab cakes- over done and too flakey. Couldnt even pick them up with forks as they would just fall apart.Main: prime ribs - asked for medium rare, got medium well done. Extra broccolini did not show up together. Got the fillet instead (wasn’t comped, order was just changed in the system. They took away the prime rib then we received the fillet. ) Btw fillet is more expensive by about 10$. Fillet was better. Received the broccolini, again super overdone and burnt.
Not really a great experience. Server looked like she didn't really want to be there, steaks were just okay...seems like the quality of food and service has gone down over the years.
Atmosphere: 2
Food: 2
Service: 1
Sue Kitson
Meal was decent and the service outstanding.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Billy Miner Pie, Escargot
Timothy Mai
I had recently been at the canadian flagship keg restaurant in downtown vancouver, undergoing a transformative revelation when indulging in the keg burger. Hoping to restore and re-experience the sheer euphoria and joy that emanated from that experience, this restaurant did not deliver on that promise. Living in langley really has its downfalls, this burger was just about 5 order of magnitudes worse than the one in downtown, skimping on ingredients. This meal really saddened me quite a bit, won’t be going to a keg for some time because of this experience
Atmosphere: 3
Food: 2
Service: 4
- gg no re-
Recently, I visited the flagship Keg restaurant in downtown Vancouver and had a transformative experience while indulging in the Keg burger. Hoping to relive that sheer euphoria and joy, I visited a Keg restaurant in Langley, but it failed to deliver. The burger was about five orders of magnitude worse than the one in downtown, skimping on ingredients. This meal saddened me quite a bit, and I won't be going to a Keg for some time because of this experience.
Steak was medium rare as ordered, served with a slight delay, service is good but not great, overall is ok
Atmosphere: 3
Food: 3
Service: 3
Meghan was fabulous in serving us tonight. We had dinner reservations and cannot complain about the exceptional service. Unfortunately, the calamari and teriyaki steak was overcooked, however she was quick to replace the calamari with a properly cooked batch. The warm bread with 3 cheese butter was delicious as was the filet mignon steak.
Atmosphere: 4
Food: 3
Service: 5
Awful service! My family and I went out for a nice birthday dinner. We waited a very long time for our food. Then our meals (vegetarian meatloafs) did not match the description on the menu - they were missing side vegetables. The server was horrible - slow to bring our drinks, dropped cutlery on us more than once, and was overall just unfriendly. I would definitely not go back to this specific location.
Atmosphere: 3
Food: 1
Service: 1
Probably our worst experience at The Keg. We usually go to The Keg expecting great quality food and equally great service, but we were let down big time.Seven of us were there for dinner around 8 pm on a Friday and our experience was not very Keg like:Prime rib was served cold and overcooked;Entrees were not served as described - some vegetables were missing;Our server lacked customer service skills including a smile.The server dropped a steak knife and cutlery on two different people at the table and did not even apologize;It was a horrible experience considering we went to The Keg to celebrate.
Atmosphere: 4
Food: 1
Service: 2
Ordered prime rib , teriyaki sirloin with lobster tail. Prime rib was perfect. The sirloin was very good! Service was good.
Atmosphere: 4
Food: 5
Service: 4
The food is good, not very friendly.
Atmosphere: 2
Food: 4
Service: 2
My partner and I come to the keg for dinner quite often for special occasions. We were really excited to eat steak and recommended to go here for my mothers birthday. We called in and made a reservation in advance for a party of 5 and got sat in the corner(which was fine).Our server started off with good service but once we got all our main courses they were nowhere to be seen.My partner had requested for a new york striploin, "chicago style". When it came to the table the steak was not chicago style so we sent it back nicely. We asked for medium rare and when it came back a second time they put the SAME piece of striploin on the grill and made it more charred only on one side, in which it led to the steak being cooked more than the desired wellness.We are usually not complainers so my partner decided to brush it off and not make a huge issue about it since it was for my mothers birthday.The prime rib I had ordered was cooked how I liked it but the side vegetables were cold.When my fathers plate came out, his double baked potato was black to the point that it looked burnt. Again, we just requested for a new baked potato which I appreciate in them giving. Usually my father enjoys steak however it was not cooked to the standard we normally eat. His steak was very salty, and his medium rare was cooked to a medium well and extremely tough to eat for a striploin. We ordered 2 "medium rare" steaks and both ended up being significantly more well done compared to the other 3 steaks requested to be cooked to a "medium".After we made these comments in the beginning of our meal, our server wasn't to be seen until we asked for the bill and some water(Mind you my brother had 3 glasses of water that was already on our table because our server was nowhere to be found to fill up our water until the end). We had to grab to-go containers from another server who placed extra containers on the side table because we were in the corner and no one was walking by.We decided to opt out of dessert as we were not that happy to stay much longer.Our time was utterly disappointing, and I felt super upset with our experience in both the food and the service. Maybe it was an off day for them but our family of 5 spent over $400 including tip and I wish we did not choose the keg for my mothers birthday.
Atmosphere: 2
Food: 2
Service: 2
I ordered grilled jumbo shrimp with steak.. it was
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak Dinner
Excellent service. Our waiter was incredibly friendly. We went on the monday before Valentine's day and the place was almost empty. For some reason the food took 45 minutes. That seems a little long to me. When it arrived it looked like it had been under a heat lamp for a while. The mashed potatoes had a layer of skin that had formed because they were sitting for so long. The asparagus was so limp and soggy. The prime rib was excellent.My husband ordered the filet migneon with veggies. It came with 2 tiny pieces of broccoli and a couple beets. Very underwhelming. The plate looked so empty. For the prices they charge I feel like they could have thrown another 10 cents worth of broccoli on the plate.Bread was delicious as always. Onion rings were awesome. Billy mine pie did not have any almonds put on at all. That's the best part. Just icecream topped with whipped cream.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Billy Miner Pie, Twice Baked Potato
TLDR: food wasn’t good. Generally overcooked. Service was good.Appetizer: crab cakes- over done and too flakey. Couldnt even pick them up with forks as they would just fall apart.Main: prime ribs - asked for medium rare, got medium well done. Extra broccolini did not show up together. Got the fillet instead (wasn’t comped, order was just changed in the system. They took away the prime rib then we received the fillet. ) Btw fillet is more expensive by about 10$. Fillet was better. Received the broccolini, again super overdone and burnt.
Atmosphere: 5
Food: 1
Service: 4
Restaurantji Recommends
Very pricey ... a drink will cost you $13.00!
Atmosphere: 4
Food: 4
Service: 4
Not really a great experience. Server looked like she didn't really want to be there, steaks were just okay...seems like the quality of food and service has gone down over the years.
Atmosphere: 2
Food: 2
Service: 1
Meal was decent and the service outstanding.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Billy Miner Pie, Escargot
I had recently been at the canadian flagship keg restaurant in downtown vancouver, undergoing a transformative revelation when indulging in the keg burger. Hoping to restore and re-experience the sheer euphoria and joy that emanated from that experience, this restaurant did not deliver on that promise. Living in langley really has its downfalls, this burger was just about 5 order of magnitudes worse than the one in downtown, skimping on ingredients. This meal really saddened me quite a bit, won’t be going to a keg for some time because of this experience
Atmosphere: 3
Food: 2
Service: 4
Recently, I visited the flagship Keg restaurant in downtown Vancouver and had a transformative experience while indulging in the Keg burger. Hoping to relive that sheer euphoria and joy, I visited a Keg restaurant in Langley, but it failed to deliver. The burger was about five orders of magnitude worse than the one in downtown, skimping on ingredients. This meal saddened me quite a bit, and I won't be going to a Keg for some time because of this experience.
Atmosphere: 4
Food: 1
Service: 4