Location is Anaheim on Euclid and Ball Road. Always so nice and a great General Manager. They all make it a nice experience always ?Parking: I always go in drive thru !!! All the parking is kinda tight . Not El Pollo locos fault ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostada Salad
Julie Kim
I was here yesterday 3/27/24 (Wed) around 12:55 pmTried Legs & Thights special deal for $15.50 (before tax) here but compare to other EPL, here’s L&T are way skinnier than other locations.Store was clean and employees are kind especially cashier that young guy was nice to all customers.
Atmosphere: 4
Food: 2
Service: 5
Art Gonzalez
Best chicken off the grill. Great prices great
Atmosphere: 5
Food: 5
Service: 5
Debelmeis
It would be great if they let you finish a sentence while ordering in the drive thru...
Atmosphere: 4
Food: 4
Service: 2
Holga Martinez
They were very patience with us, took the time to explain tye deals and how to use digital coupons. Thank you.
Atmosphere: 4
Food: 4
Service: 5
Inkaprincess Q.
It is convenient because it is the closest pollo loco to me (across the street). Inside is clean. Employees are nice BUT you will get bamboozled on the chicken portion sizes. I am willing to drive to another pollo loco just for normal chicken portions.
sun kang
30 years of experience in sales and service and I have left bad reviews in many food service establishments. I have to admit that ANGELICA cashier is genuinely a nice person. She is a breath of fresh air that I rarely run into with such a caring/ great customer service. Thank you Angelica.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Loco 2 PC Meal, Meal for Two, Salsa, Loco Side Salad, Avocado, Salad, Mashed Potatoes with Gravy
Christina montoya
One of my fav places to eat when visiting
Atmosphere: 5
Food: 5
Service: 5
Dog DYNASTY1
Beware!! No air conditioning here!It is over 80 degrees out and hotter than this inside! I mentioned to the cashier and when I pick up my food! I had to have it to go..because who wants to eat in an oven! I went next door Panda Express and ate... very nice and cool Inside! 4stars for the poor employees who have to work in this...Hey corporate.Please Fix there Air Conditioning.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Salad
Martha Pacheco
Since a year ago, I usually don't eat out a lot, due to bad costumer service of different places. Today was a great experience. The cashier lady made my day. She asked me how my day was going like she was my friend a d she was very concern about me being ok. I need it that. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Loco 2 PC Meal, Salsa, Double Chicken Avocado Salad, Salad, Mashed Potatoes with Gravy
Dirty smelly restuarant the chicken I ordered was simi warm and not hot it must have setting forwhile. I strongly Do Not recommend this location for you.
Atmosphere: 1
Food: 1
Service: 1
this child is on fire
You know I’m not one to complain but today proved I am not coming back to this location what so ever… first thing let’s start off with me and my parents ordering food …. Everytime we would order something she kept asking if we were done and then she kept sighing with additude then second when we get to the window she was really rude then when my mom went to pay they said her card declined and charged her again and it did the same thing but the third time it charged so we finally got our food and then my mom checked her bank statement and they charged her twice and keep in mind it’s a different charge number and then the manager was rude not only that but the lady who took our order was there next to him and told him in Spanish they kept adding stuff like um no we had ordered for THREE people not for three hundred… not only that but when we got home they messed up our order . It was a simple request too so I don’t know how that’s hard to mess up …. Terrible service never ever coming back
Atmosphere: 2
Food: 1
Service: 1
Corey Wilson
Everyone here is golden. The foods is to die for. Amazing restaurant to watch them cook everything.
Atmosphere: 5
Food: 5
Service: 5
Jazz
Wasn't busy when I went. Food was nice and hot. Like scalding hot. I only got the mashed potatoes.The only "bad" thing is I said welcome back to the worker ?
Atmosphere: 5
Food: 5
Service: 5
Isabel Rosas
Smallest chickens ever. Major rip off. Do not recommend. Not worth it.
Location is Anaheim on Euclid and Ball Road. Always so nice and a great General Manager. They all make it a nice experience always ?Parking: I always go in drive thru !!! All the parking is kinda tight . Not El Pollo locos fault ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostada Salad
I was here yesterday 3/27/24 (Wed) around 12:55 pmTried Legs & Thights special deal for $15.50 (before tax) here but compare to other EPL, here’s L&T are way skinnier than other locations.Store was clean and employees are kind especially cashier that young guy was nice to all customers.
Atmosphere: 4
Food: 2
Service: 5
Best chicken off the grill. Great prices great
Atmosphere: 5
Food: 5
Service: 5
It would be great if they let you finish a sentence while ordering in the drive thru...
Atmosphere: 4
Food: 4
Service: 2
They were very patience with us, took the time to explain tye deals and how to use digital coupons. Thank you.
Atmosphere: 4
Food: 4
Service: 5
It is convenient because it is the closest pollo loco to me (across the street). Inside is clean. Employees are nice BUT you will get bamboozled on the chicken portion sizes. I am willing to drive to another pollo loco just for normal chicken portions.
30 years of experience in sales and service and I have left bad reviews in many food service establishments. I have to admit that ANGELICA cashier is genuinely a nice person. She is a breath of fresh air that I rarely run into with such a caring/ great customer service. Thank you Angelica.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Loco 2 PC Meal, Meal for Two, Salsa, Loco Side Salad, Avocado, Salad, Mashed Potatoes with Gravy
One of my fav places to eat when visiting
Atmosphere: 5
Food: 5
Service: 5
Beware!! No air conditioning here!It is over 80 degrees out and hotter than this inside! I mentioned to the cashier and when I pick up my food! I had to have it to go..because who wants to eat in an oven! I went next door Panda Express and ate... very nice and cool Inside! 4stars for the poor employees who have to work in this...Hey corporate.Please Fix there Air Conditioning.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Salad
Since a year ago, I usually don't eat out a lot, due to bad costumer service of different places. Today was a great experience. The cashier lady made my day. She asked me how my day was going like she was my friend a d she was very concern about me being ok. I need it that. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Loco 2 PC Meal, Salsa, Double Chicken Avocado Salad, Salad, Mashed Potatoes with Gravy
Restaurantji Recommends
Dirty smelly restuarant the chicken I ordered was simi warm and not hot it must have setting forwhile. I strongly Do Not recommend this location for you.
Atmosphere: 1
Food: 1
Service: 1
You know I’m not one to complain but today proved I am not coming back to this location what so ever… first thing let’s start off with me and my parents ordering food …. Everytime we would order something she kept asking if we were done and then she kept sighing with additude then second when we get to the window she was really rude then when my mom went to pay they said her card declined and charged her again and it did the same thing but the third time it charged so we finally got our food and then my mom checked her bank statement and they charged her twice and keep in mind it’s a different charge number and then the manager was rude not only that but the lady who took our order was there next to him and told him in Spanish they kept adding stuff like um no we had ordered for THREE people not for three hundred… not only that but when we got home they messed up our order . It was a simple request too so I don’t know how that’s hard to mess up …. Terrible service never ever coming back
Atmosphere: 2
Food: 1
Service: 1
Everyone here is golden. The foods is to die for. Amazing restaurant to watch them cook everything.
Atmosphere: 5
Food: 5
Service: 5
Wasn't busy when I went. Food was nice and hot. Like scalding hot. I only got the mashed potatoes.The only "bad" thing is I said welcome back to the worker ?
Atmosphere: 5
Food: 5
Service: 5
Smallest chickens ever. Major rip off. Do not recommend. Not worth it.
Atmosphere: 1
Food: 1
Service: 1