Super friendly and efficient staff. Used mobile order and my drink was ready when I arrived. Everyone greeted me a kind word and smile.
Atmosphere: 5
Food: 5
Service: 5
Nivardo Zavala
Very great an fast service. An very great customer service.
Atmosphere: 5
Food: 5
Service: 5
Juan E
This morning I went drive thru to buy a hot coffee. I ordered a grande dark roast coffee and a banana nut bread ?. My coffee ☕️ was cold. It looks like the coffee was sitting there for a while. This Starbucks location needs to improve their service and make sure the hot coffee is hot in the morning.
Atmosphere: 3
Food: 2
Service: 2
memo Velazquez
Great coffee ☕ ?
Atmosphere: 5
Food: 5
Service: 5
Jonathan Dueck
I'm here weekly and enjoy the staff and atmosphere each time. We're always greeted and remembered. Kim and Shane are especially pleasant at the register.
Atmosphere: 5
Food: 4
Service: 5
Marina L
(I'll preface to say that they looked like they were short handed as I only saw 3 persons working at 8:30 am)I was not greeted coming in, and stood around for a bit before anyone acknowledged me or took my order. I had a very uncomplicated order of dark roast with heavy cream but I was asked again what it was I ordered a few seconds later. Again perhaps they were short handed that day but paying almost $3 for a tall plain cup of coffee I guess my expectations are just a bit higher.
Atmosphere: 3
Service: 3
Marjorie Ivie
This is my favorite Starbucks and today they proved why. Yesterday I ordered as usual through mobile app. On my way I got a call and had to abandon coffee. I called store as there's no way to cancel and spoke with Matt who told me they would be happy to remake any time in next 48 hours. I called this morning to try and get it made ahead and Shane was so helpful and got it done for me. That's customer service! I am very appreciative.
Atmosphere: 5
Food: 5
Service: 5
Kaley L.
Kim is so sweet and talkative. She completely made my day with just a 2 minute conversation. I've never seen her there before so she might be new, but just for her customer service this Starbucks gets 5 stars.
Jackie Falcon
Used to be my favorite Starbucks. Now there is a strong delay in service no matter what time of day you go. Expect a minimum of a 30 minute wait even if you just have one item as plain as an iced coffee. Baristas do not listen to orders being received through the drive-thru speaker as they are constantly asking/reconfirming order even after being told more than 2-3 times. And sometimes that is not enough for them to get the order right once they hand it to you. I will say though, that when there are the familiar faced Barista on shift, service is prompt and drinks are made perfect! Not sure if there is a new crew or what. Regardless, I will still come here and hope for better service. Looking forward to updating this review back to 4/5 stars.
Atmosphere: 4
Food: 5
Service: 2
Patty H
Went for a cold brew black, girl handed me cold brew with sweet cream. I said I wanted black there is something in this, she said no I dont think so, I handed it back and said yes. She huffed away took awhile and came back to report in a sarcastic voice, sorry it is taking time we had to put a new one for you. My cold brew had hair in it, several pieces. Either it was done on purpose for asking for a black cold brew, or they should wear hair caps.
To anyone reading this they have pink mold in ice machine because night crew doesn't do their job right
Tanya N.
I pick up my drink here every morning to start my day, never disappointed. I could see how hard they work to make everyone a good start for their day. Love this place! Everyone is so friendly and patient. They welcome and say bye to each customer walking in and out the store even they're so busy.
Kourtney P.
I ordered online to use my gift card while i was in the drive thru. Once i got to the speaker i told them my order was a mobile order. When i got to the window i was told not to order online in the drive thru because my 1 drink order was holding up the line...i was confused because I ordered before i got to the speaker and didn't understand how my one drink held up a line. Seems to me the person making my drink, was responsible for the time the line was held up. Not to mention the ice always has some sort of dirt in it, for lack of a better word.
Sarah Netherton
I simply love my Starbucks morning crew at Shaw and Villa. Jhessie and Nathan make my drink great every time! And I simply love the little messages they leave on my cup.. they are simply the best start to my day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde
Sarah N.
Why yes, yes, my Barista Jhessie is dinky the best! My drink is ALWAYS made great when he's on. But to mention, I get cute little notes that simply brighten my day from him!!!
Super friendly and efficient staff. Used mobile order and my drink was ready when I arrived. Everyone greeted me a kind word and smile.
Atmosphere: 5
Food: 5
Service: 5
Very great an fast service. An very great customer service.
Atmosphere: 5
Food: 5
Service: 5
This morning I went drive thru to buy a hot coffee. I ordered a grande dark roast coffee and a banana nut bread ?. My coffee ☕️ was cold. It looks like the coffee was sitting there for a while. This Starbucks location needs to improve their service and make sure the hot coffee is hot in the morning.
Atmosphere: 3
Food: 2
Service: 2
Great coffee ☕ ?
Atmosphere: 5
Food: 5
Service: 5
I'm here weekly and enjoy the staff and atmosphere each time. We're always greeted and remembered. Kim and Shane are especially pleasant at the register.
Atmosphere: 5
Food: 4
Service: 5
(I'll preface to say that they looked like they were short handed as I only saw 3 persons working at 8:30 am)I was not greeted coming in, and stood around for a bit before anyone acknowledged me or took my order. I had a very uncomplicated order of dark roast with heavy cream but I was asked again what it was I ordered a few seconds later. Again perhaps they were short handed that day but paying almost $3 for a tall plain cup of coffee I guess my expectations are just a bit higher.
Atmosphere: 3
Service: 3
This is my favorite Starbucks and today they proved why. Yesterday I ordered as usual through mobile app. On my way I got a call and had to abandon coffee. I called store as there's no way to cancel and spoke with Matt who told me they would be happy to remake any time in next 48 hours. I called this morning to try and get it made ahead and Shane was so helpful and got it done for me. That's customer service! I am very appreciative.
Atmosphere: 5
Food: 5
Service: 5
Kim is so sweet and talkative. She completely made my day with just a 2 minute conversation. I've never seen her there before so she might be new, but just for her customer service this Starbucks gets 5 stars.
Used to be my favorite Starbucks. Now there is a strong delay in service no matter what time of day you go. Expect a minimum of a 30 minute wait even if you just have one item as plain as an iced coffee. Baristas do not listen to orders being received through the drive-thru speaker as they are constantly asking/reconfirming order even after being told more than 2-3 times. And sometimes that is not enough for them to get the order right once they hand it to you. I will say though, that when there are the familiar faced Barista on shift, service is prompt and drinks are made perfect! Not sure if there is a new crew or what. Regardless, I will still come here and hope for better service. Looking forward to updating this review back to 4/5 stars.
Atmosphere: 4
Food: 5
Service: 2
Went for a cold brew black, girl handed me cold brew with sweet cream. I said I wanted black there is something in this, she said no I dont think so, I handed it back and said yes. She huffed away took awhile and came back to report in a sarcastic voice, sorry it is taking time we had to put a new one for you. My cold brew had hair in it, several pieces. Either it was done on purpose for asking for a black cold brew, or they should wear hair caps.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
To anyone reading this they have pink mold in ice machine because night crew doesn't do their job right
I pick up my drink here every morning to start my day, never disappointed. I could see how hard they work to make everyone a good start for their day. Love this place! Everyone is so friendly and patient. They welcome and say bye to each customer walking in and out the store even they're so busy.
I ordered online to use my gift card while i was in the drive thru. Once i got to the speaker i told them my order was a mobile order. When i got to the window i was told not to order online in the drive thru because my 1 drink order was holding up the line...i was confused because I ordered before i got to the speaker and didn't understand how my one drink held up a line. Seems to me the person making my drink, was responsible for the time the line was held up. Not to mention the ice always has some sort of dirt in it, for lack of a better word.
I simply love my Starbucks morning crew at Shaw and Villa. Jhessie and Nathan make my drink great every time! And I simply love the little messages they leave on my cup.. they are simply the best start to my day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde
Why yes, yes, my Barista Jhessie is dinky the best! My drink is ALWAYS made great when he's on. But to mention, I get cute little notes that simply brighten my day from him!!!