Margaret is nicest most sincere manager I've ever met. She goes above and beyond and is a remarkable person. Give her props for me and a raise.
Atmosphere: 5
Food: 5
Service: 5
Luke Foo
Everything is always great when I come to the Norco location. Please cashiers there are always kind and courteous. The food is always fresh and hot, and the seating area is always kept clean. 5 stars!
Atmosphere: 5
Food: 5
Service: 5
ahtziri pinto dominguez
Extremely satisfied, clean place, friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
A O
The new store manager is AMAZING. Excellent service and they have great food!
Atmosphere: 5
Food: 5
Service: 5
Joe K
This place must be under new management/ownership. We'd given up on this branch years ago - chicken was tiny and burnt, and they were out of stock of everything.Fast forward, I've been there twice recently - the chicken is perfectly cooked and everything is delicious. So glad to have our El Pollo Loco back.
Atmosphere: 5
Food: 5
Service: 5
Adriana Castillo
I like to go there almost every Friday because I love the service and the food of course.the new manager I think her name is Ninfa or something like that. She is so nice and fast.
Atmosphere: 5
Food: 5
Service: 5
Micaela Mozo
Customer service is great and great
Atmosphere: 5
Food: 5
Service: 5
Marysol Rodriguez
Chicken soup
Suzanne G.
Omg we had the BEST service tonight! Bryanah took our drive thru order. We ordered 2 tostada salads, one with chicken and the other w/o chicken. Bryanah asked if we'd like to sub chicken with avocado without us even asking!! Omg!!! Normally we have to ask, and then end up getting charged for it! We also ordered a Pollo Bowl w/o chicken, and Bryanah asked the same for that. She was so thorough, pleasant, and professional! Bryanah was also extremely easy to understand on the intercom. LOVED HER!!!!
Love this placeDietary restrictions: I always find GF options here.
Atmosphere: 4
Food: 5
Service: 4
Hannah McMillin
Update: Pretty sure I got giardia from a salad I got from them on Dec 23rd.Update: They forgot an item so I went back through. The girl at the window was nice, the woman that ended up giving me my missed item said nothing to me, just handed it and shut the window. Then when I left, I realized they didn't give me utensils either. Had to go home to eat which wasn't the plan. I ordered my meal that included 2 sides, as two broccoli sides, and they didn't even fill one of them all the way. Then got to my last piece of chicken to find feathers. I get that small feathers get missed sometimes but theses are big, made me lose my appetite.Spent 20 minutes in the drive thru with no movement. When I got to the window, this was the second time the girl handed me my food without a word, leaving me to wonder if she had given me everything or not. It's not that hard to say "And here's your food," or "Have a nice day," even if it's just to let the person know they can drive away.
Atmosphere: 1
Food: 1
Service: 1
Ilikepapertowels A.
I have not had El Pollo Loco in many years and recently tried it again, and was disappointed yet again. Their burritos are packed with rice and a hint of meat. Idk how this place has survived for this many years. This place needs to turn into a Chilis or something fun.
Pat L.
The reason for the 1 star was how horrible the men's bathroom is. There is pee pooled up on the floor and crap all over the inside of the toilet. I don't think it's been cleaned for several days. Gas station bathrooms are cleaner than this. Do better El Pollo Loco!
Randrew Randrew
Love fast service. Double chicken salad is always delicious. This is my go to meal since I'm diabetic.
The tacos were too
Atmosphere: 4
Food: 3
Service: 4
Margaret is nicest most sincere manager I've ever met. She goes above and beyond and is a remarkable person. Give her props for me and a raise.
Atmosphere: 5
Food: 5
Service: 5
Everything is always great when I come to the Norco location. Please cashiers there are always kind and courteous. The food is always fresh and hot, and the seating area is always kept clean. 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Extremely satisfied, clean place, friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
The new store manager is AMAZING. Excellent service and they have great food!
Atmosphere: 5
Food: 5
Service: 5
This place must be under new management/ownership. We'd given up on this branch years ago - chicken was tiny and burnt, and they were out of stock of everything.Fast forward, I've been there twice recently - the chicken is perfectly cooked and everything is delicious. So glad to have our El Pollo Loco back.
Atmosphere: 5
Food: 5
Service: 5
I like to go there almost every Friday because I love the service and the food of course.the new manager I think her name is Ninfa or something like that. She is so nice and fast.
Atmosphere: 5
Food: 5
Service: 5
Customer service is great and great
Atmosphere: 5
Food: 5
Service: 5
Chicken soup
Omg we had the BEST service tonight! Bryanah took our drive thru order. We ordered 2 tostada salads, one with chicken and the other w/o chicken. Bryanah asked if we'd like to sub chicken with avocado without us even asking!! Omg!!! Normally we have to ask, and then end up getting charged for it! We also ordered a Pollo Bowl w/o chicken, and Bryanah asked the same for that. She was so thorough, pleasant, and professional! Bryanah was also extremely easy to understand on the intercom. LOVED HER!!!!
Restaurantji Recommends
Love this placeDietary restrictions: I always find GF options here.
Atmosphere: 4
Food: 5
Service: 4
Update: Pretty sure I got giardia from a salad I got from them on Dec 23rd.Update: They forgot an item so I went back through. The girl at the window was nice, the woman that ended up giving me my missed item said nothing to me, just handed it and shut the window. Then when I left, I realized they didn't give me utensils either. Had to go home to eat which wasn't the plan. I ordered my meal that included 2 sides, as two broccoli sides, and they didn't even fill one of them all the way. Then got to my last piece of chicken to find feathers. I get that small feathers get missed sometimes but theses are big, made me lose my appetite.Spent 20 minutes in the drive thru with no movement. When I got to the window, this was the second time the girl handed me my food without a word, leaving me to wonder if she had given me everything or not. It's not that hard to say "And here's your food," or "Have a nice day," even if it's just to let the person know they can drive away.
Atmosphere: 1
Food: 1
Service: 1
I have not had El Pollo Loco in many years and recently tried it again, and was disappointed yet again. Their burritos are packed with rice and a hint of meat. Idk how this place has survived for this many years. This place needs to turn into a Chilis or something fun.
The reason for the 1 star was how horrible the men's bathroom is. There is pee pooled up on the floor and crap all over the inside of the toilet. I don't think it's been cleaned for several days. Gas station bathrooms are cleaner than this. Do better El Pollo Loco!
Love fast service. Double chicken salad is always delicious. This is my go to meal since I'm diabetic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad